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Originally Posted by The Sapient
Outlook(R) Mobile Access Server, Microsoft(R) Exchange: 6.5.7638.1
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From this information we can gather that they are running Exchange 2003 SP 2. So their system does support DirectPush.
At this point we need to differentiate between OWA, OMA, and Activesync. OWA (Outlook Web Access....think webmail) gives users the ability to access their inbox from computers via a web browser, such as your home computer. OMA (Outlook Mobile Access) is similar to OWA except formated for a PDA/Mobile phone browser. Activesync would allow your wifes PDA to sync with the server directly. By using Activesync your wife would be able to use the Moguls built in email client/task/calendar. Syncing via Activesync could be scheduled or "pushed". If your entering the OMA address into the exchange server address fields in Activesync it will probably not work.
I don't know a lot about exchange, but I am going to take a wild guess and say that if you try to browse to the OMA address on the Mogul and it isn't working then it's either not set up on the server or you don't have the cerficate needed. The school's IT department is the only people who can resolve this.
If you want Activesync access then you will need to know the Activesync server address, and domain. This service needs to be set up server side and could require a certificate as well.
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Thanks. I've tried to contact them, but they don't answer. My wife is a teacher, and I don't know that the district has a very competent IT department.
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I hope this information is helpful to you. My best advice would to be to kindly contact the districts IT department. I would also ask that you understand that the IT department might be perfectly competent and capable of setting these services up, but unable to do so because of management and/or security policy.