Washington State AGO Investigation into the Mogul

[jdemmer]

In response to :

i will once again pose my original question which i have asked several times, simply end all this by addressing it:

(My only issue is with sprint tv/radio).

I pulled out the box my mogul came in last night. On the back of the box was a pic of a spint music store screenshot, plus a screenshot of on demand. I don't remember the exact wording, but the box infers the ability to download and listen to music/on demand content on the nations best broadband network.

I also had the original copy of the "powervision" plans, and options that are included with the three different plans. Canospinach is correct, in the fine print is a statement that some features are not available on certain pda phones.

This summer, when I purchased this handset, I had an aparent mis-communication from the sprint store sales rep, as I was told the mogul could access sprint tv/radio. When I could not find the sprint tv program on the handset, I even called tech support, and they spent over two hours trying to figure out why sprint tv/radio was not on the phone...and the next day they suggested I purchase mobitv.

I also researched the mogul prior to purchase( I bought mine in the middle of the summer, cant remember if it was june or july) and received info from sources such as this:
http://www.networkworld.com/community/?q=node/16326

"And yes, the Mogul will be able to play music and watch videos. Sprint says it will support On Demand video downloads and by mid-July users will be able to perform over-the-air downloads from the Sprint Music Store (something the iPhone still won't be able to do).And yes, the Mogul will be able to play music and watch videos. Sprint says it will support On Demand video downloads and by mid-July users will be able to perform over-the-air downloads from the Sprint Music Store (something the iPhone still won't be able to do)."

I know this is not an official sprint publication.

I agree with Canospinach, legal action is probably a dead end.

But my issue is customer service related. I felt I asked the correct questions regarding sprint tv and radio directly to a sprint rep. Maybe the rep was not properly informed of the features of this handset, maybe he just wanted to make the sale.

Seeing sprint tv and radio on the Touch just poured gasoline on my fire.

[bigmikemn]

Boo hoo

[jdemmer]

I'm not crying....I have something in BOTH of my eyes......

[meatlocker]

Most...useless...thread...EVER

[jbonilla]

Originally Posted by canospinach

So lets be clear...

i will once again pose my original question which i have asked several times, dont continue to ignore it and simply end all this by addressing it:



What exactly was promised, is different from any other handset, and was not delivered?

Show me EXACTLY, pics, documentation etc.

Why do you not simply answer the question?




Thank you for your permission.

Now to get back to the subject at hand.

See the question at the top? i even wrote it in english for you

Wow, it isn't much of a debate when the other person can't even put together a decent rebuttal. Thanks so much for writing it in English for me -- I know it's a challenge as it doesn't appear to be your forte. I answered the question you keep copying and pasting, but since you apparently didn't see it, I'll quote myself for you:

Originally Posted by jbonilla

As for what the exact issues are, as I mentioned earlier, I don't have a Mogul, so I don't have firsthand experience with the problems but I do know what I've read in this and many other threads. As a Sprint subscriber who is due for a new phone soon though, I applaud and defend their right to pursue this action to resolve their problems -- as opposed to just telling them to give it up, and either be happy with the defective phone or pay the ETF and leave Sprint.

I can't tell you what was promised and not delivered because, as I've said a couple times already, I don't have the phone yet. But I support the op doing whatever is necessary to get the problems he's experiencing fixed since I may buy a Mogul soon. Despite my request, you still haven't provided a better option than litigation for how we can work with Sprint to resolve these issues. I'd seriously love to know. And please don't tell me that it's switching phones or canceling and paying an ETF again.

[Goddbody]

Originally Posted by canospinach

So lets be clear...

An intention to sue is an extreme act which certainly is not warranted.

It is a pointless action as nobody has been able to substantiate Ebmorgans dramatic claims that the phone is not "As Advertised" or that it is indeed "Broken" as its been put.

Litigation supporters are choosing to attack challengers as oppose to intelligently debating the point (IF it had merit, it would be easier for you all). I dont consider "Pleas just STFU" a civil, decent or intelligently debated response.

You are all welcome to your perspectives, I have said many times i appreciate the "desire to effect change", the method however is horribly wrong.

Any intention of a lawsuit in this situation is very clearly poor judgement, especially when it is without merit as this is.

Obviously you dont need to take my word for it, watch and see how effective this action is, see exactly how far it goes and the end result. All the while be consciously thinking about the resources, time and effort being wasted.



i will once again pose my original question which i have asked several times, simply end all this by addressing it:

What exactly was promised, is different from any other handset, and was not delivered?

Show me EXACTLY, pics, documentation etc.

Lets see how many responses we have which are civil, decent and intelligent.

Though "Please STFU" may not be a civil, decent, nor intelligent debated response as many of us probably agree, however, I think many would agree that it was an appropriate response in light of the fact that you and others obvious difference in opinion on this topic, coupled with continuos pesimistic replies serves no true purpose related to this topic other then to badger those to whom this issue is very meaningfull, as well as take up much needed bandwidth of the php script that this forum functions on. To that end I think after having made your point abundantly clear, continuing to reply with negativity though it is your right, only amounts to beating a dead horse. I think you would find your time more usefull responding to Threads where your intelligence could be of better use. Moreover, I think it is well documented via complaints to Cell Carriers, Manufactures, Post in this Forum and others that the Mogule is a device with serious functionality issues. HTC's own self admission of Unexpected Functionality issues with it's initial firmware update, and advising consumers to flash back to the original factory firmware speaks volumes and goes a long way to support consumer's complaints, and any possible litigation that may arise out of this issue. So "Please just STFU" is indeed an appropriate response, though lacking tact, to anyone who response and doesn't own the device nor experienced the functionality issues that we have. In short we don't want to hear from you simply because you don't have the practicality nor the expertise to even comment on our concerns nor complaints related to this issue.

[canospinach]

Originally Posted by Goddbody

Though "Please STFU" may not be a civil, decent, nor intelligent debated response as many of us probably agree, however, I think many would agree that it was an appropriate response in light of the fact that you and others obvious difference in opinion on this topic, coupled with continuos pesimistic replies serves no true purpose related to this topic other then to badger those to whom this issue is very meaningfull, as well as take up much needed bandwidth of the php script that this forum functions on. To that end I think after having made your point abundantly clear, continuing to reply with negativity though it is your right, only amounts to beating a dead horse. I think you would find your time more usefull responding to Threads where your intelligence could be of better use. Moreover, I think it is well documented via complaints to Cell Carriers, Manufactures, Post in this Forum and others that the Mogule is a device with serious functionality issues. HTC's own self admission of Unexpected Functionality issues with it's initial firmware update, and advising consumers to flash back to the original factory firmware speaks volumes and goes a long way to support consumer's complaints, and any possible litigation that may arise out of this issue. So "Please just STFU" is indeed an appropriate response, though lacking tact, to anyone who response and doesn't own the device nor experienced the functionality issues that we have. In short we don't want to hear from you simply because you don't have the practicality nor the expertise to even comment on our concerns nor complaints related to this issue.

So again........

You openly admit "Please Just STFU" is not Civil, Decent or INTELLIGENT? AND You seriously believe thats ok? did you not read the forum rules before signing up?

BTW well documented complaints do not imply that its not "As Advertrised" or that its "Broken". No Amount of "Wishing" will change that.

"Negative Thought" i love that, thats the pot calling the kettle black (pun intended). Simply because its a different perspective you immediatly say its negative. Nice way to showcase tolerance.

I have read some of your posts, your earlier post is exactly in character for you to attack someone. How can we take you seriously when this is your standard MO?

EDIT - If as you say you read all the posts you would know that EbMorgan came at me in another thread, telling me i was "Wrong" and then did not bother to validate his arguement by showing any evidence. I came here expressing my opinion in response to his approach. Are you sure you read all the posts as you claim in your first post?

Originally Posted by jbonilla

Wow, it isn't much of a debate when the other person can't even put together a decent rebuttal. Thanks so much for writing it in English for me -- I know it's a challenge as it doesn't appear to be your forte. I answered the question you keep copying and pasting, but since you apparently didn't see it, I'll quote myself for you:



I can't tell you what was promised and not delivered because, as I've said a couple times already, I don't have the phone yet. But I support the op doing whatever is necessary to get the problems he's experiencing fixed since I may buy a Mogul soon. Despite my request, you still haven't provided a better option than litigation for how we can work with Sprint to resolve these issues. I'd seriously love to know. And please don't tell me that it's switching phones or canceling and paying an ETF again.

I am really glad you responded.

Jbonilla - as you like to point out, you dont own a mogul, dont have any firsthand experience with the issues and still cannot address the primary question.


Thank you for continuing to set the example which completely validates my point. I appreciate it.


I will continue to repeat myself until you or anyone else decides to address the real issue.

What exactly was promised, is different from any other handset, and was not delivered?

Show me EXACTLY, pics, documentation etc.

Why do you not simply answer the question?

Thats right, as you mentioned several times, your not an owner, dont have firsthand experience and therefore dont really have a leg to stand on in your argument.

I have all the time in the world. We can continue until you address the issue. Ignoring the question will not make it go away.

FYI, 3rd party validation means nothing to my ego. Your personal attacks really just show your ignorance. I have attempted to keep it professional and urged you to stick to the issues. You have no one to blame but yourself for what comes of your prideful childish arrogant attitude.

Thank you again for continuing to validate my point.

EDIT - Bottom line, the question above is key to the merit of the lawsuit. IF you cannot provide verification to the claims, then the lawsuit would appear to be lacking of merit and validity. Clearly then the light that this is simply an extreme dramatization begins to appear when evidence for the specific claim cannot be manifested.

[canospinach]

Originally Posted by klurf8881

ok, now ill jump in here.

calling people intolerant, ignorant, or generally attacking their character right back doesnt prove your point either. Just mud slinging back and forth and not contributing anything here at all

you called people out to prove intent, great. You dont have to say it 5 times we all read it. The problem is how are you going to prove lack on function? maybe video tape it but besides that its not physical defect that can so easily, as you put it, be proven especially on a message board.

take a chill pill though thats my advice to everyone. and i agree a lawsuit wont fix anything anyways.

Your absolutely right.

There is no room for name calling and mudslinging as you put it. If you have read the entire thread i have been called a liar, ignorant and repeatedly insulted while i maintain an attempt to keep focus on the real issue. My statement about my perception of behavior in the previous post is neither untrue nor completely out of line. I already sent a formal apology to the Mike and the other mods for my unprofessional behaviour in regards to this thread.

Apparently its been necessary to repeat the question as people keep trying to shift the subject. If users stayed on topic it would not be necessary to repeat it.

Thank you for being both civil and honest in your feedback.

[GoodThings2Life]

On November 25th, I installed 2.17 with 1.47.01 radio and PRL 60611. I've used this configuration since that date (no hard resets, and I soft reset on Wednesday and Sunday mornings):

-- Windows Live (Live Messenger signed in when mobile, mail syncing every 30 minutes).
-- Office Mobile 6.1 for viewing attachments from my work email account (Exchange ActiveSync, every 30 minutes).
-- Personal Email syncing via IMAP every 30 minutes.
-- Windows Live Search Mobile and Google Maps Mobile for directions, theater info, and general searching.
-- I send about 2 dozen texts per day.
-- I take photos on occassion.
-- I use HTC Task Manager (X-Button) 2.0 for memory management.
-- I use AIM 2.0 on occassion for instant messaging.
-- I make a boat-load of registry tweaks for settings.
-- I even use Remote Desktop to connect to servers at work.
-- I make a few phone calls during the day/evening as needed (yeah, this seems obvious).
-- I manage my task list, contacts, and calendar via ActiveSync/DirectPush.

So OK, there's no good way to send pics via text message (it is called text messaging, right? I can send via email, however.) When I looked at the specs from Sprint, HTC, and Microsoft for the Mogul, at no point did it ever suggest that GPS would be offered. Only after I bought it in early October did it become "official" that it would be an update later (sweet-- bonus features).

I pull the phone off the charger at 8:00am every day, and when I plug it in at 9:00pm it is still in the 80-90% charge range. I've knocked it down to 60-70 with a lot of calls earlier in the week.

Now don't get me wrong, coverage areas will wreak havoc on battery life by causing the radio to work a lot harder. I turn off wifi and bluetooth and beams, because I don't use them very often. I turn them on AS NEEDED, however.

I just stopped by a Verizon kiosk yesterday with my mom to look at the Samsung i760 and the VX6800. The specs are very comparable, though obviously not identical.

Now don't me wrong, I know that 64MB of RAM isn't really enough. I know the faulty firmware in October was annoying (it bit me too), but they corrected many issues and are correcting more soon. They're even giving bonus features like GPS that were never originally promised (I know a handful of you claim otherwise, but you haven't documented that very well).

How, then, is this lawsuit legitimate? What features are missing that other phones have? Picture messaging? OK, but it was never promised. GPS? OK, but it wasn't promised and is coming anyway. Am I missing something? EV-DO Rev. A? OK, but it's coming. Yes, I'll grant you that it's late from original estimates, but I'm sure they weren't expecting the Oct. firmware glitches.

Please, oh please, fill me in. I was promised 64MB of RAM. I got it. I would love to have more, but I got what I paid for.

[GoodThings2Life]

PS-- I'm not saying you're not having issues with your device. I'm not even implying that you don't have the right to complain. I just think your actions are incredibly irresponsible and petty, and more importantly, this forum meant to help people SOLVE problems, not create more problems, nor should it be a party for whining.

What I really think you should do is get Sprint to either give you the phone that you really want that will accommodate the needs you expect, or to drop your contract so that you are free to move on. I believe that technology should work for you, not make you work for it. Clearly you feel the Mogul makes you work too hard for it. I get it, but you made a choice to buy it. You had 30 days to change your mind, and now you're whining about the mistake. It's time for you to own up to your responsibilities and do the right thing... or at the bare minimum, prove to us that your complain is valid by documenting your case thoroughly and accurately.