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And that, ladies and gentlemen, is exactly why we're never going to see a fix for this POS device. Sprint already has your money, and that's pretty much all they care about. "Problem? What problem?"
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Reminds me of the Treo 700p fiasco.
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But every GSM HTC phone has been flawless in comparison... I just like the cheaper 3G data of Sprint, so its worth the setbacks. But make no mistake - just because you use your Mogul regularly doesn't mean it works perfectly. I use mine every day despite its problems. The potential for a perfect device is there... check your PM, thesian.
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This is the exact problem with Sprint customer service - they hire people like you that sit there and want to deny that anything is Sprint's fault and push it all off on the customer, without even acknowledging that EVEN HTC SAYS THERE IS A PROBLEM WITH THE DEVICE! |
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Memory leak, turn the phone on, use it for an hour opening and closing programs that you would typically open, then go to the task manager and close all programs.. You have significantly less memory I am almost positive. Now how much is significantly? That is relative, but considering we only start out with 24mb, that is a good amount. Bluetooth, which firmware do we want to talk about? 2.08/2.09 no one can understand half the words you say after you talk for a 3 minutes. 2.16 turns off after every call, and if you try and turn it back on then the phone freezes continues to talk through the handset, and you have to restart it. Grats to HTC / Sprint if it's fixed for the touch. Please explain to me how that helps me? Oh wait it doesn't. Maybe in the future it will, but we are not in the future yet, so I don't care. Buyers are responsible for their product. If you buy a car with 100hp, you are not going to complain that it only has 100hp and you want 300hp. But if you buy a car that is advertised with 222hp, and it turns out with 200 (see RX-8 ), the car company fixes the problem for you, by either buying it back at full price, or giving you 3 years of free maintenance. Same thing here, Sprint advertised the phone with blue tooth, and many pda functions, and yet they don't work, so it's Sprints (not HTC, as Sprint was the one that sold it to us) responsibility to fix the problem at hand, by either rebuying it, offering us exchanges, or whatever. People only talk of Class Action lawsuits as they have serious problems with the phone, and sprint isn't willing to do anything about it. Whether one will go through or not I don't know, but I would defiantly sign up for one as this is just not acceptable. The Mogul has good potential, besides the fact it should have more ram. It can be a good phone, but most people on this forum doubt if it ever will. Sprint has failed three times on firmware updates to fix the basic problems, yet here we are, 5 months later with a phone that still doesn't work as advertised... and I haven't even gotten into the GPS / Rev. A issues. The Rev. A was promised as "Coming this fall", another blatant example of false advertisement. It's time for Sprint to step up to the plate, and take care of their customers. |
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WOW, I just got the phone last friday. I have already experienced some issues with laggin and so forth. all of the reviews I read were GREAT!, the only thing I really heard a negative comment about was the speaker phone. nothing, on telenav/ blue tooth, or not enough ram. after reading all this, and after the experience I've had in it working crappy this weekend, I seriously want to trade it back for my blade phone that freezes! GEEZ....
This is seriously a depressing situation, and I really dont know what to do. :/ I like the features, but yes, it's annoying when i tell it to do something and the damn thing is just like.. not responding. Also, i think it's so damn stupid that this "smart phone" can't send photos through a text message! dumb. ********************************************** 2. They simply left the API/driver out. I suspect this is the reason since I don't believe you can get TeleNav or other related LBS (location based services) on the Mogul at the moment. It kind of sounds like this next ROM will either unlock the API or finally include it. What would really be awesome is if I can get some savvy Touch user to try mGMAPS to see if maybe Sprint included the unlocked API on that ROM. If it works then more than likely we could build a ROM for the Mogul that would unlock A-GPS for the end-user.[/quote] Last edited by nikkibee521; 11-14-2007 at 05:44 PM. |
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I'm an instore tech for a corporate store.
The memory leak is the caching program and I have no issue with it after using my phone all day with a Stock ROM (2.09) and running the touch today screen app. I use my bluetooth all day. Talk for hours on it. No customers come into my store or any of the other stores I work with experiencing this issue. Does that mean its in your head? No. Does that make it Sprints fault or issue? Not necessarily. I don't have your money. I'm one guy. I'm not on the phone with you. I'm talking to you outside my capacity at Sprint. I'm sorry to say that I think some of you are off base. For those of you that think your justified, well, thats your right. I say buy something else if your not happy. Thats all I'm saying. Make your money speak for you. Stick it to Sprint. Go to Verizon, or Altell. Show Sprint how they messed up. I think you'll only be happy that you acted, but not satified with the outcome. But who am I. I'm just some dude. So what do I know. Really? Nothing.
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No, I'm sure it does that all the time... Can you duplicate it for me? No? Its intermittent? Oh, so it doesn't do that all the time. Oh, just most of the time? But I need to duplicate the problem to find the problem... oh... Why should I be able to fix a phone I can't tell is broken? (Conversation with a Sprint customer)
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