Email response from Jerry Adriano (Sprint's VP of Customer Experience)

[Thesian]

Memory leak? where?

BT? sounds like shoddy HTC software. Fixed for the touch I hear.

Sprint told you to wait? get me that techs name. seriously. PM it to me. That's the most rediculous thing I've ever heard. wait for the update... i'd have said "can I get my refund in cash please?"

I mean come on... what happened to buyers being responsible for their mistake.

class action lawsuit? why? cause your upset.

i'll sell you mogul. I love it. seriously. works great with no "tweaks"

[bigray327]

And that, ladies and gentlemen, is exactly why we're never going to see a fix for this POS device. Sprint already has your money, and that's pretty much all they care about. "Problem? What problem?"

[Musicman247]

Reminds me of the Treo 700p fiasco.

[dishe]

Originally Posted by Thesian

You bought a phone. you had 30 days to try it and return it. It didn't meet your expectations.

How is this Sprints problem and not yours?

Seriously, help me, as a Sprint tech, understand how you not liking your phone is sprints fault.

btw: typed on my mogul that's works reaaly well. swapped once for bad bluetooth, but a good pda otherwise.

I love my Mogul!

But every GSM HTC phone has been flawless in comparison... I just like the cheaper 3G data of Sprint, so its worth the setbacks.

But make no mistake - just because you use your Mogul regularly doesn't mean it works perfectly. I use mine every day despite its problems.

The potential for a perfect device is there... check your PM, thesian.

[EtherealRemnant]

Originally Posted by Thesian

Memory leak? where?

BT? sounds like shoddy HTC software. Fixed for the touch I hear.

Sprint told you to wait? get me that techs name. seriously. PM it to me. That's the most rediculous thing I've ever heard. wait for the update... i'd have said "can I get my refund in cash please?"

I mean come on... what happened to buyers being responsible for their mistake.

class action lawsuit? why? cause your upset.

i'll sell you mogul. I love it. seriously. works great with no "tweaks"

If I ever spoke to you on the phone, I'd be hanging up.

This is the exact problem with Sprint customer service - they hire people like you that sit there and want to deny that anything is Sprint's fault and push it all off on the customer, without even acknowledging that EVEN HTC SAYS THERE IS A PROBLEM WITH THE DEVICE!

[Tenny]

Originally Posted by Thesian

Memory leak? where?

BT? sounds like shoddy HTC software. Fixed for the touch I hear.

Sprint told you to wait? get me that techs name. seriously. PM it to me. That's the most rediculous thing I've ever heard. wait for the update... i'd have said "can I get my refund in cash please?"

I mean come on... what happened to buyers being responsible for their mistake.

class action lawsuit? why? cause your upset.

i'll sell you mogul. I love it. seriously. works great with no "tweaks"

You have to be kidding me.

Memory leak, turn the phone on, use it for an hour opening and closing programs that you would typically open, then go to the task manager and close all programs.. You have significantly less memory I am almost positive. Now how much is significantly? That is relative, but considering we only start out with 24mb, that is a good amount.

Bluetooth, which firmware do we want to talk about? 2.08/2.09 no one can understand half the words you say after you talk for a 3 minutes. 2.16 turns off after every call, and if you try and turn it back on then the phone freezes continues to talk through the handset, and you have to restart it. Grats to HTC / Sprint if it's fixed for the touch. Please explain to me how that helps me? Oh wait it doesn't. Maybe in the future it will, but we are not in the future yet, so I don't care.

Buyers are responsible for their product. If you buy a car with 100hp, you are not going to complain that it only has 100hp and you want 300hp. But if you buy a car that is advertised with 222hp, and it turns out with 200 (see RX-8 ), the car company fixes the problem for you, by either buying it back at full price, or giving you 3 years of free maintenance. Same thing here, Sprint advertised the phone with blue tooth, and many pda functions, and yet they don't work, so it's Sprints (not HTC, as Sprint was the one that sold it to us) responsibility to fix the problem at hand, by either rebuying it, offering us exchanges, or whatever.

People only talk of Class Action lawsuits as they have serious problems with the phone, and sprint isn't willing to do anything about it. Whether one will go through or not I don't know, but I would defiantly sign up for one as this is just not acceptable.

The Mogul has good potential, besides the fact it should have more ram. It can be a good phone, but most people on this forum doubt if it ever will. Sprint has failed three times on firmware updates to fix the basic problems, yet here we are, 5 months later with a phone that still doesn't work as advertised... and I haven't even gotten into the GPS / Rev. A issues. The Rev. A was promised as "Coming this fall", another blatant example of false advertisement.

It's time for Sprint to step up to the plate, and take care of their customers.

[Musicman247]

hear hear!

[nikkibee521]

WOW, I just got the phone last friday. I have already experienced some issues with laggin and so forth. all of the reviews I read were GREAT!, the only thing I really heard a negative comment about was the speaker phone. nothing, on telenav/ blue tooth, or not enough ram. after reading all this, and after the experience I've had in it working crappy this weekend, I seriously want to trade it back for my blade phone that freezes! GEEZ....
This is seriously a depressing situation, and I really dont know what to do. :/ I like the features, but yes, it's annoying when i tell it to do something and the damn thing is just like.. not responding. Also, i think it's so damn stupid that this "smart phone" can't send photos through a text message! dumb.


**********************************************
2. They simply left the API/driver out. I suspect this is the reason since I don't believe you can get TeleNav or other related LBS (location based services) on the Mogul at the moment.

It kind of sounds like this next ROM will either unlock the API or finally include it.

What would really be awesome is if I can get some savvy Touch user to try mGMAPS to see if maybe Sprint included the unlocked API on that ROM. If it works then more than likely we could build a ROM for the Mogul that would unlock A-GPS for the end-user.[/quote]

[markgamber]

Originally Posted by dishe

I love my Mogul!

But every GSM HTC phone has been flawless in comparison... I just like the cheaper 3G data of Sprint, so its worth the setbacks.

But make no mistake - just because you use your Mogul regularly doesn't mean it works perfectly. I use mine every day despite its problems.

The potential for a perfect device is there... check your PM, thesian.

Well, I don't know about that. The T-Mobile MDA was ok but it was sooooo sloooooow. I had an Orange E-200 phone, too, and that was very nice but the little joystick thing needed replaced every 4 or 5 months. It cost like $120 to replace that $5 part so that happened once. The Blue Angel phone I had before that was big, heavy and bulky and the keyboard blew but boy was it fast. The short of it is that, if you ask me, ALL HTC devices have some kind of major flaw or another. The Mogul is no exception. The only phone I have that comes close to flawless is a Treo 700wx which I'm using now, having abandoned the Mogul until the promised update. It's just too slow and memory constrained compared to the 700wx and I figure if I'm going to use WM5, I may as well use it on a phone that rocks.

[Thesian]

I'm an instore tech for a corporate store.

The memory leak is the caching program and I have no issue with it after using my phone all day with a Stock ROM (2.09) and running the touch today screen app.

I use my bluetooth all day. Talk for hours on it.

No customers come into my store or any of the other stores I work with experiencing this issue.

Does that mean its in your head? No. Does that make it Sprints fault or issue? Not necessarily.

I don't have your money. I'm one guy. I'm not on the phone with you. I'm talking to you outside my capacity at Sprint.

I'm sorry to say that I think some of you are off base.

For those of you that think your justified, well, thats your right.

I say buy something else if your not happy.

Thats all I'm saying. Make your money speak for you. Stick it to Sprint. Go to Verizon, or Altell. Show Sprint how they messed up.

I think you'll only be happy that you acted, but not satified with the outcome.

But who am I. I'm just some dude. So what do I know. Really? Nothing.