Email response from Jerry Adriano (Sprint's VP of Customer Experience)

[KingGanon]

Originally Posted by Thesian

You miss my point.

Did I say my phone works flawleessly? no.

I do at least 2 soft resets a day. but my phone doesn't lock up. I randomly do them just because.

a trick I learned from my palm 650, 700, ppc 6600, and 6700.

i'm sorry your bluetooth sucks.

yes, known issue.

Memory leak? *sigh*

my point is that all the petitions in the world mean nothing.

show sprint with your wallet!

but you just want whine and make sprint fix it.

that your whole plan ray? get her?

*sigh*

i'd like to help you.

i'm a tech so I can help people. honestly.

but I only see whiny people. take action. make a descion. or help me find a viable solution.

but not many do that... including me... *sigh*

i'm no better so i'm gone for now...

im also a tech, but unlike you i can't agree with anything your saying. if i buy a phone from sprint, mind u we get discounts, so i got mine for 288.99 plus tax, and its does not do what it is advertised to do, then yes i have a problem with it. i get moguls in my store everyday, with the same issues. customers don't know that the phone has bluetooth issues, so they
come in thinking its the software, not to mention the phone runs slow. i really dont see how you can justify what is happening when all the evidence is presented to you. my favorite quote of your's is "show sprint your wallet" we have, by purchasing the phone. we also put our faith into sprint in this so called "evdo rev A" update that was supposed to be out by September. they told us all to wait, and we did. who's fault is that. you really should think about your "argument" before you try to present it to all of us, who do experience these problems. i doubt that your one phone is superior to all of ours. and your 2 soft resets a day because you just want to? i highly doubt that. no one resets their phone "because they want to." even you know that their are underlying problems with the phone, you just dont want to admit it. so in the end, good luck. i hope that sprint really makes you that happy that you have to stick up for them with an under-performing product.

[The Doctor]

Rumors at XDA that the big update will be here before Dec.
Rumor.
If I were Sprint I would want to provide this update by Dec. in response
to my previous mistakes and resulting bad press.

[wickedklown]

Originally Posted by weav4444

You are a complete tool go away

ROFL .....and here I am throwing stats and numbers when I coulda just said that.

[shaun0207]

Originally Posted by KingGanon

im also a tech, but unlike you i can't agree with anything your saying. if i buy a phone from sprint, mind u we get discounts, so i got mine for 288.99 plus tax, and its does not do what it is advertised to do, then yes i have a problem with it. i get moguls in my store everyday, with the same issues. customers don't know that the phone has bluetooth issues, so they
come in thinking its the software, not to mention the phone runs slow. i really dont see how you can justify what is happening when all the evidence is presented to you. my favorite quote of your's is "show sprint your wallet" we have, by purchasing the phone. we also put our faith into sprint in this so called "evdo rev A" update that was supposed to be out by September. they told us all to wait, and we did. who's fault is that. you really should think about your "argument" before you try to present it to all of us, who do experience these problems. i doubt that your one phone is superior to all of ours. and your 2 soft resets a day because you just want to? i highly doubt that. no one resets their phone "because they want to." even you know that their are underlying problems with the phone, you just dont want to admit it. so in the end, good luck. i hope that sprint really makes you that happy that you have to stick up for them with an under-performing product.

Thank You. At least one of Sprint techs has common sense.

[tannis]

i therefore assert my aforementioned point that this consumerist society has turned the vast magority of ppc owners into crying babies. lets say the big update came out yesterday. those same bitchin folks would be here saying.... what?? they call that an update? and talking about how pathetic it is and how sprint should have waited and fixed more bugs. for crying out loud SHUT UP YOU WHINEY BABIES!!!!!

[markgamber]

No, I'd be wondering "Hey, can I trust that phone I paid $600 for now?" So how about you crawl back under that rock of yours and b10w me.

[KingGanon]

Originally Posted by markgamber

No, I'd be wondering "Hey, can I trust that phone I paid $600 for now?" So how about you crawl back under that rock of yours and b10w me.

+1

i love how people justify spending this amount of money on a phone that doesn't do everything its supposed to.

[kilmarac]

I love how every conversation on these boards starts out really great, but inevitably degrades into arguing, yelling, and declarations of people wanting blowjobs.

LOL

[dem0n2001]

Originally Posted by kilmarac

I love how every conversation on these boards starts out really great, but inevitably degrades into arguing, yelling, and declarations of people wanting blowjobs.

LOL

im sorry where does the line start ?

[MrShoe]

Originally Posted by dem0n2001

im sorry where does the line start ?

Right behind me.