Email response from Jerry Adriano (Sprint's VP of Customer Experience)

[aughsum]

such adorable ideals, held by the sprint employees.

unless you venture basic the basic scope of what a phone is suppose to do you will not notice the issues (unless you're on 2.16, in a bad service area, then you're restarting your mogul every time you turn it on.). this is not a phone, its a pocket pc, its just like a phone plus six hundred dollars. fix the fucking bluetooth, fix the fucking gps, fix both the service freeze bug and the alarm bug, not one or the other.

either allow us to mail in our phones and swap our 1996 64mb of ram out for 2001 128mb or send us new phones.

Im on 2.16 because I need the alarm to work while charging and I've restarted 10-15 times today.. I've only been awake for 5 hours but tues and thursdays I have class and the school has bad cell coverage. id like to turn off my cell but I take notes on it so.. not an option.

this phone, and sprint douchebags that blame the phones problems on its users both really piss me off.

[PropagandaX]

Originally Posted by aughsum

either allow us to mail in our phones and swap our 1996 64mb of ram out for 2001 128mb or send us new phones.

DAMN RIGHT! Or i will find a way to break my current one and get the exchange on insurance...either way I am getting the new phone (if it exists?)

[KingGanon]

Originally Posted by aughsum

such adorable ideals, held by the sprint employees.

unless you venture basic the basic scope of what a phone is suppose to do you will not notice the issues (unless you're on 2.16, in a bad service area, then you're restarting your mogul every time you turn it on.). this is not a phone, its a pocket pc, its just like a phone plus six hundred dollars. fix the fucking bluetooth, fix the fucking gps, fix both the service freeze bug and the alarm bug, not one or the other.

either allow us to mail in our phones and swap our 1996 64mb of ram out for 2001 128mb or send us new phones.

Im on 2.16 because I need the alarm to work while charging and I've restarted 10-15 times today.. I've only been awake for 5 hours but tues and thursdays I have class and the school has bad cell coverage. id like to turn off my cell but I take notes on it so.. not an option.

this phone, and sprint douchebags that blame the phones problems on its users both really piss me off.

not all sprint employees are douchebags. like i said in previous posts, i agree that this is sprints fault. htc made the phone, but sprint puts it through the tests before releasing it and they chose to release it this way? not acceptable by any standards.

[Shaska]

Originally Posted by KingGanon

not all sprint employees are douchebags. like i said in previous posts, i agree that this is sprints fault. htc made the phone, but sprint puts it through the tests before releasing it and they chose to release it this way? not acceptable by any standards.

Agreed, I think sprint really dropped the ball on this recent update, And a lot of people are disappointed and angry about it. And as to what dishe said about it not being sprint's fault... Thats about 99.9 + .1% wrong... Its actually sprints responsibility to take and test a device properly before releasing it to the public. (Look at Verizon and their 6800 for an example.) And it appears that not only did Sprint's Product Testing devision do a suxorz job at that, They also appear to suck at testing new ROM updates too!

Its not MSFT's fault, They just make and sell code. Its not HTC's fault, They are just making the hardware requested by the carriers and tweaking them to each carriers needs and requests, So they can run that code made by MSFT.

In the end, It is the complete responsibility of the carrier to make sure the devices they purchase and re-sell actually work they way they need them to.

[vash730]

what a bunch of whining fucking assholes in this thread. OH SPRINT, replace my phone THAT I BOUGHT AND KEPT FOR 30 DAYS cuz now i don't like it! i want more RAM! you fucking bought it with the ram it had. what a bunch of assholes. you have 30 days to return the phone if you don't like it. if you chose, like an idiot, to wait for a software update from a company that's known to not do it, guess what? THAT'S YOUR FAULT. I personally hope that sprint just stops offering windows mobile phones and stops insuring them after seeing all the whining and crying going on in this and the touch thread. the 6700 had a lot of issues when it was released too, guess what, 6700 owners made their own solutions. but instead of doing that the entire titan forum has turned into the fucking bitchfest forum and you all need to shut the fuck up at this point.

[walla]

Originally Posted by vash730

what a bunch of whining fucking assholes in this thread. OH SPRINT, replace my phone THAT I BOUGHT AND KEPT FOR 30 DAYS cuz now i don't like it! i want more RAM! you fucking bought it with the ram it had. what a bunch of assholes. you have 30 days to return the phone if you don't like it. if you chose, like an idiot, to wait for a software update from a company that's known to not do it, guess what? THAT'S YOUR FAULT. I personally hope that sprint just stops offering windows mobile phones and stops insuring them after seeing all the whining and crying going on in this and the touch thread. the 6700 had a lot of issues when it was released too, guess what, 6700 owners made their own solutions. but instead of doing that the entire titan forum has turned into the fucking bitchfest forum and you all need to shut the fuck up at this point.

I partially agree but I payed for a faulty product and now I need to come up with my own solution?

How about they put a small note when they sell the phone saying: "This phone might have a lot of bugs which we will not fix. Use it at your own risk."

[Primenall]

Originally Posted by vash730

what a bunch of whining fucking assholes in this thread. OH SPRINT, replace my phone THAT I BOUGHT AND KEPT FOR 30 DAYS cuz now i don't like it! i want more RAM! you fucking bought it with the ram it had. what a bunch of assholes. you have 30 days to return the phone if you don't like it. if you chose, like an idiot, to wait for a software update from a company that's known to not do it, guess what? THAT'S YOUR FAULT. I personally hope that sprint just stops offering windows mobile phones and stops insuring them after seeing all the whining and crying going on in this and the touch thread. the 6700 had a lot of issues when it was released too, guess what, 6700 owners made their own solutions. but instead of doing that the entire titan forum has turned into the fucking bitchfest forum and you all need to shut the fuck up at this point.

I think it's you who needs to shut up at this point, if you don't like it here then don't log on.
Your post is way worse than any of the so called "whining" you refer to.

[vash730]

no, not quite, and i agree they should fix the bugs. but ohhh oh they should fix the gps! there was never any fuckin gps! the only people who believed it had gps are the same idiots who listened to the sprint reps when they told them it had sprint tv. they should fix the ram! did it not have 64mb RAM when you bought it? if you buy a tv that doesn't do hd, then you decide later you want hd, do you get to fuckin bitch and whine about how you should be able to get a free hdtv from the company you bought it from? THATS WHAT YOU BOUGHT, DEAL WITH IT. but everyone acts like "oh i paid $600, i deserve better!" these problems didn't just pop up one day they've been there since day one. if you didn't like it you could return the damned thing. everyone acts like sprint sat there and held a gun to your head and made you buy the phone. if you don't like it so much you could do like colonel or some of the others do and learn to make roms or try to fix it yourself, or just deal with it. instead, all i see when i come on this forum is WAAAAAAAAAAAAAAAAAAAAAH

[Pibe38]

And this, ladies and gents, is enough... this thread stopped discussing the original topic long time ago.

Locked.