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Re: Stuck buttons
So I finally got fed up enough to NOT wait for HTC's big announcement tomorrow and I went ahead and got the Incredible. Aside from battery life, and not having any idea about how to synch music, pictures, etc or knowing anything about android, it's a pretty sweet phone.
That said, I saw the post about cracking open the imagio and my replacement unit came in today. I might just have to do that with the replacement unit and see what's what inside. If there's something I can do to solidfy those buttons then I MIGHT take the Incredible back (and pay the darn $35 restocking fee). It'll mostly depend on IF HTC has anything significant to announce tomorrow. |
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Re: Stuck buttons
Here is what HTC responded to me when I asked about the stuck key and possible warranty:
Code:
Dear xxxxxxxxxxx, I understand how frustrating it can be when you have keys on your device not functioning properly. With a hardware issue like this, the best course of action is to have the device repaired. We have a repair shop that would be able to repair your device. HTC CDMA Repair’s number is 1-800-229-1235. The hours of operation for HTC CDMA Repair are Monday through Friday 8:30 AM – 5:00 PM EST. To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number #################. Sincerely, Philip HTC Code:
Dear xxxxxxxxxxxxxxx, I do understand your frustration and your position here. To harken back to your first email, if it were an issue that was being experienced on a large number or even the majority of devices there would be a possibility of a recall, but the fact remains that it is not an issue commonly reported to us. An issue being reported by many users on a forum does not help us to track any issues in case of trends, which there possibly may be from what you have reported. You asked about having the device replaced for a device of equal value; you would have to contact Verizon about that as they are the only ones who can replace a phone, whether it be for the same device or a different one. As for the price of the device, I imagine that the device costs less now because it has been out for quite some time and there are newer devices, not because it has issues "everybody" knows about. In any case, our repair department is in place specifically for "manufacturing defects"; this is what the manufacturer's warranty is for. If the device is still covered under warranty, our repair department can fix it for you with little to no cost, just as you requested in the original email. HTC CDMA Repair’s number is 1-800-229-1235. The hours of operation for HTC CDMA Repair are Monday through Friday 8:30 AM – 5:00 PM EST. I apologize for any inconvenience you may have experienced. To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ################. Sincerely, Philip HTC |
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Re: Stuck buttons
Quote:
I totally agree. I got so fed up dealing with this issue and 5 or 6 phones later just gave up altogether. I got the same response - we haven't heard of this issue yadda yadda yadda. LAME. I got my replacement phone from warranty and will probably just sell it on ebay for 50 bucks and see what i can get for it. I ended up buying the Incredible as a holdover until the WINMO7 phones start hitting Verizon next year. |
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Re: Stuck buttons
Unfortunately nobody cares enough to start a petition or start complaining to HTC about this. Like the tech support guy said,.. they havent received enough complaints...so let's give 'em to them!!!
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Re: Stuck buttons
Quote:
Even if it were sold direct by HTC there probably aren't enough users to get their attention and many are tekkie geeks who already moved on to their next new toy. Since Verizon is replacing them (thru Nov) at no cost to the user what really do you expect from HTC? It's not like HTC makes another/better WM device on CDMA.
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#1 smartphone annoyance: wasting 40% of home screen on a clock.
FINALLY! - with Windows Phone 7 Series... we are taking accountability for the entire experience. That means you will not see layers, like HTC Sense or TouchFLO built on top of the UI by OEMs or MOs (mobile operators). - Aaron Woodman, Microsoft Director of Consumer Experiences |
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Re: Stuck buttons
I understand that, but it's a defect or a bad engineering (which is HTC the fabricator)
The tech support said if a flag was raised (by many customers complaining) that they would recall them, which then you could get it replaced or the defect repaired which is what I really would like. I love the device, but with buttons breaking all the time it frustrate me. I am going to ask a friend that has Verizon to connect the phone on his account, get a replacement then sell it because I don't see us winning this battle.... |
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Re: Stuck buttons
It's made to spec for Verizon. What is interesting is.....
The sibling TP2 (all carriers) has 4 buttons. Verizon wanted the 5th "media" button on Imagio for the lame VCAST service. It's possible HTC support has not flagged this issue as out of the norm. For example, I returned 4 imagios to VERIZON but never corresponded with HTC. Quote:
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Re: Stuck buttons
Exactly... Verizon is somehow taking the blame for this, which affects some of us that have the device and not their service.... Meh...
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Re: Stuck buttons
well i've skimmed through this thread and no one has mentioned why this happens. little dissappointed but i have disassembled my imagio and its just a piece of plastic between the metal button on the circuit board and the actual button we all see. this peice of plastic comes unglued and uncentered taking away the buttons "click". nothing is actually stuck down.
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