I understand that, but it's a defect or a bad engineering (which is HTC the fabricator)
The tech support said if a flag was raised (by many customers complaining) that they would recall them, which then you could get it replaced or the defect repaired which is what I really would like. I love the device, but with buttons breaking all the time it frustrate me.
I am going to ask a friend that has Verizon to connect the phone on his account, get a replacement then sell it because I don't see us winning this battle....