Got turned away from Sprint today for being Rooted - Page 3

**BooDaddy** · #21 (**permalink**) 02-09-2011, 05:15 PM

If your phone is rooted, there is a possibility that you have software and mods that are not supported by Sprint. Why should they waste resources on trying to troubleshoot something that is not within their supported scope? It would be like asking an Adobe Flash dev to troubleshoot Microsoft Silverlight

Honestly, you know when you root your phone what your getting into. And there is a really really good chance that if something software is broken, its probably your fault for running non-stock software. So why would you expect them to support that?

Heres my rule of thumb, and I run Rooted with custom roms. If I have a problem with my phone that I think may even be remotely related to software (battery charging for example), I flash back to stock and run it for a few days to see. If the problem is still there, then I take that stock rom'd phone in for service.

If you decide to root your phone and run non-stock stuff....be your own support tech first. If you cant fix the problem yourself, return the phone to OEM, and see if the problems still there and then whine to Sprint.

Its real similar to what I deal with at work. Our end-users will bitch and moan till they get "admin rights" on their desktops. Then what happens? They run out install google toolbar, and then come crying to us because none of the companies internal intranet sites are resolving.

ChrisH09 · #22 (**permalink**) 02-09-2011, 07:55 PM

Atleast the rep let you take the phone back and unroot it...most will tag your account that your phone is rooted and voids warranty...your a luck one out of the bunch!

rom x · #23 (**permalink**) 02-09-2011, 10:34 PM

any update yet on how it all turned out??

tool2269 · #24 (**permalink**) 02-09-2011, 10:45 PM

wow i'm so glad i didnt go to a sprint store with a rooted phone for servicing!

**PropagandaX** · #25 (**permalink**) 02-09-2011, 11:38 PM

If your real desperate and have insurance just break the screen and then walk it in. Nobody will give a "root" then huh.

Sunsparc · #26 (**permalink**) 02-09-2011, 11:53 PM

Quote:

Originally Posted by PropagandaX

If your real desperate and have insurance just break the screen and then walk it in. Nobody will give a "root" then huh.

And then they'll replace your screen.

ehanhan · #27 (**permalink**) 02-10-2011, 03:39 AM

It's very cool of the tech to be honest with you and tell you about his nazi manager's policy so your phone would actually get fixed instead of wasting your time leaving a rooted phone

jngcards · #28 (**permalink**) 02-11-2011, 01:26 PM

RUU_Supersonic_1.32.651.1_Radio_1.39.00.04.26_rele ase_171253 (1)

jngcards · #29 (**permalink**) 02-11-2011, 01:27 PM

RapidShare AG, Cham, Switzerland

Link for ruu

djliquid · #30 (**permalink**) 02-11-2011, 08:58 PM

yeah, I had some crazy issues with my Unrevoked when the last official update rolled out. It took a few tries but I flashed to an original RUU and applied the official updates - and I'm leaving it that way...

Quote:

Originally Posted by Sunsparc

In a memo we got from corporate a couple months ago, rooted phones are not an insurance reference. If it's a software issue that's causing the problem, the logical choice is to flash back to stock to see if that fixes the problem. LEDs not lighting up is more than likely something in the ROM.

While it's not a witch hunt, rooting is certainly not condoned. All of you hating on Sprint for not supporting 3rd party software have to remember that it is a business and you're using unauthorized software on their network. Sprint is perfectly within their right to cut you off if they see fit.