HTC Sync Issues

[sanjsrik]

Originally Posted by edub186

Which HTC sync are you using? Check this by opening up you HTC Sync program on the PC then click help then select about. If you are using anything less then 2.0.35 your phone will not sync correctly.


Here's where you can get it.
http://www.htc.com/us/support/evo-sprint/downloads/

This advice only works IF you can get the program to start. THAT is the problem we're all reporting the program doesn't start, so we can't go to Help > About. The best we can do is get the latest version from the HTC site, which from what I'm reading, is what we've done.

[drgnlover]

The only way I can get it to work is to uninstall and reinstall.. It's a real pita even when I do that I can only sync one time and have to start the process all over again. I am running Win 7, I have the latest version downloaded from the site and I run as administrator.

[Acedooncoon]

Originally Posted by sanjsrik

This advice only works IF you can get the program to start. THAT is the problem we're all reporting the program doesn't start, so we can't go to Help > About. The best we can do is get the latest version from the HTC site, which from what I'm reading, is what we've done.

Well actually the problem for me is not that the program wont start....my program starts but it just wont sync...I know for a fact that I have the latest version bcuz I went to the htc site myself and downloaded and installed the new version..and I have Windows XP...its pretty obvious that its not our computers/laptops....becuz there are too many people with the same issuse...so that means that theres sumthing wrong the HTC Sync

[tiburon2006]

When you connect the screen on the phone will ask you for htc sync or data disk or charge only you must tap htc sync and the done have had no problem yet and I am using 2.0.33 and my desktop uses vista

[mr_e]

Originally Posted by SkunkApe

i have the latest version of htc sync. and still cannot get it to connect on my pc running win7. when i choose the htc sync option on the phone, it says its searching for sync on the pc, but then after a few minutes, error says unable to find htc sync on your pc

I'm having the same issue.

[sanjsrik]

Originally Posted by MikeOD

It's pissing me off because ADB can't connect to the phone without it...wish I could figure out how to fix it

This isn't necessarily true. ADP CAN connect through a DOS box. Make sure you have debugging mode on and your phone is connected via USB cable and you should be able to use ADB. I did last night and went through the rooting of the phone with no problems.

[sanjsrik]

Originally Posted by tiburon2006

When you connect the screen on the phone will ask you for htc sync or data disk or charge only you must tap htc sync and the done have had no problem yet and I am using 2.0.33 and my desktop uses vista

You seem to be the exception and not the rule, otherwise, I don't think so many would be saying that they can't connect.

[sanjsrik]

Also, I was rooting the device last night and tried to connect after I had put back the completely clean stock ROM with nothing restored NO third-party applications restored. HTC Sync is a piece of craptastic nonsense foisted on us by HTC.

They put out an update dated 06.16.2010 and yet, NOWHERE do they enumerate what was fixed/updated or otherwise addressed.

This is an example of a company NOT communicating very effectively with their customer base. Unless you call threatening ROM cooks with cease and desist orders communicating.

[daveedem]

Couple of things I've noticed with mine... my SYNC is definately "buggy"... I've had to reboot my W7 machine when I can't get the thing to sync.

I've also noticed that if I kill some of the apps, (using ATK) that will cause my sync to stop working. Normally a reboot of the phone will fix it. BUT that being said if you are killing apps and have them not start at boot, one of them could be causing the issue.

I haven't played around enough with it to figure out which app I'm killing causes the issue.

[sanjsrik]

Originally Posted by daveedem

Couple of things I've noticed with mine... my SYNC is definately "buggy"... I've had to reboot my W7 machine when I can't get the thing to sync.

I've also noticed that if I kill some of the apps, (using ATK) that will cause my sync to stop working. Normally a reboot of the phone will fix it. BUT that being said if you are killing apps and have them not start at boot, one of them could be causing the issue.

I haven't played around enough with it to figure out which app I'm killing causes the issue.

Okay, I'd buy this if it weren't for the fact that I tried to use HTC Sync on a phone that had NOTHING outside of stock ROM installed on it. ABSOLUTELY PRISTINE. So, unless it's something that is pre-installed that needs to be killed to be able to sync, then it's beyond me.