Vibrate stopped working

**Biker1** · #1 (**permalink**) 07-28-2009, 04:48 PM

Quote:

Originally Posted by biggaboo

Thanks for your replies. I also know an employee for Sprint and my phone is on one of his lines so I get the employee plan basically, so does that influence what phone I can get? Do employees get to choose what phone they want to replace their broken phone?

@Biker1: If they don't have another diamond available, does that mean they will give me a tp, htc touch, or a diamond 2 if I tell them to wait until one of those come in?

Tough to answer but imo>>
Touch: No, would be considered a downgrade although I know some that love the device

Pro: Not necessarily as it is a different device regarding keyboard, etc. but probably would be considered a lateral move regarding devices.
Diamond2: If available, probably.
But likely that Sprint would not let you wait until it becomes available

But since you have a buddy that is an employee, he or she can let you know for certain what can and can't be done.

biggaboo · #2 (**permalink**) 07-28-2009, 06:32 PM

Thanks Biker1! One last question, will sprint even take the phone or do I have to send it directly to htc? I've had the phone since october...

**Biker1** · #3 (**permalink**) 07-28-2009, 08:07 PM

Quote:

Originally Posted by biggaboo

Thanks Biker1! One last question, will sprint even take the phone or do I have to [PHP]send it directly to htc? I've had the phone since october...

Sprint should still exchange the device for you if it is within 1 year of ownership, which would make it eligible for the one year replacement or repair warranty offered by HTC.
But Sprint usually honors the manufacturers warranty.
They did for me and others.
The last I heard, Sprint's policy has not changed.
Just go to the store, a Sprint store with a repair/service facility, and explain the situation to a Rep. Obviously, be courteous.
If a rep gives you a hassle, ask to speak with a manager.
I don't think you should have any problem, especially when you are friendly with a Sprint employee.
Which reminds me, just go to your friend and have him do the exchange or repair.
In the case of a screen failure, they will exchange the device for you

Remember, all of the above is dependant on whether or not your issue is a manufacturing defect.

biggaboo · #4 (**permalink**) 07-28-2009, 08:26 PM

thanks a lot Biker1. I'm pretty sure it's a manufacture defect because I've tried hard resetting, flashing to stock and everything. Right now I have my phone with me all back to stock and relocked and I'm just waiting for my dad to take me to a Sprint store (probably this weekend). Or maybe I can get him to call our friend and see what he says.