Vibrate stopped working - Page 4

**Biker1** · #31 (**permalink**) 07-28-2009, 09:06 PM

Sounds good

Just some words of advice:
When you speak with a rep, come from a place of certainty.
In other words, don't say things like:
1) Do you handle warranty issues?
2) My vibrate motor is broken, is that covered under warranty?
3) Do I have to send my device back to HTC?
4) Are you able to do this for me?
etc., etc.
You get the idea.
Say something like>>
The vibrate motor stopped working on my device and I would like to do an in house warranty exchange.
And go from there.
If they say "it has to go back to HTC," you can say that you spoke with HTC and they said that Sprint should be able to do an in house warranty exchange for you.
Words to that effect.
Just come from a place of knowledge and be courteous.
I don't think you should have any problems.
Let us know how it goes

Btw, all of the above are true regarding what HTC has said to me regarding my issue which was screen separation and how Sprint handled my issue in house.
I am also friendly with the Manager which doesn't hurt

from being in the store a few times regarding warranty exchange issues.
I always take care $$ of the guy for helping me out which assures me of being taken care of the next time.
The $$ is refused but I always persist as I appreciate the consideration.
I am on my third Diamond.
First time was for stylus magnet failure and second warranty issue was for screen separation failure. I have TEP but have not used it yet due to the failures being manufacturing defects.
Vibrate motor failure is also a warranty issue and all of the above should apply.

Atomic2Mod · #32 (**permalink**) 08-12-2009, 09:42 AM

It's a sad day - my vibrate has stopped working as well.

**Biker1** · #33 (**permalink**) 08-12-2009, 09:58 AM

Quote:

Originally Posted by Atomic2Mod

It's a sad day - my vibrate has stopped working as well.

It is a sad day

Following the instructions above may help you out

Atomic2Mod · #34 (**permalink**) 08-12-2009, 01:55 PM

Quote:

Originally Posted by Biker1

It is a sad day

Following the instructions above may help you out

Well, I don't think I qualify for the instructions: The nearest repair center is over 100 miles from here. The sprint store here doesn't do anything when you go there with problems, except have you call the tech-line who will send you to the repair center.

Also, bought the Diamond on ebay, since I didn't qualify for an upgrade at the time. Had it insured until they raised the deductible. Thinking I could prolly get another used on on ebay for a bit more than that, which still comes out cheaper than paying the deductible plus the gas money back and forth (last time they had me come back twice).

So I see having just two choices (cause I need the vibrate): buy another one on ebay, or hang in there for a brand new TP2 - or D2, if they ever come out.

**Biker1** · #35 (**permalink**) 08-12-2009, 02:33 PM

I hear ya.
It appears the TP2 will be out soon, from what I have read. And the Diamond2 is no where in sight.
So if you want a Diamond, ebay or similar or wait for the TP2 as you suggest.
Another choice would be to change the vibrate motor on your Diamond.
I started a thread regarding Diamond Disassembly, which may be of help to you.The thread includes links to sites regarding parts and service.

Here is the thread >
http://forum.ppcgeeks.com/showthread.php?t=77666

zoglog · #36 (**permalink**) 08-21-2009, 03:26 AM

this just happened to me. It's very strange since it happened exactly after I flashed to stock and then to Juicy from Grooverom.

Could this be rom related?

ST1N6R4y · #37 (**permalink**) 08-21-2009, 03:59 AM

I've been through 3 touch diamonds already, all of their vibrator motors died. Luckily mine was under warranty and they gave me a refurbished one.

Its a faulty vibration motor. It doesn't have to do with the ROM. I've been using all different roms with nothing happening until one the vibrate stopped working.

krymzon40 · #38 (**permalink**) 08-21-2009, 10:33 AM

Mine stopped when i received a text message. By the time i turned to look at it, it was soft resetting on it's own and the vibrate hasn't worked since then.

zoglog · #39 (**permalink**) 08-22-2009, 05:05 AM

hmmmm I think my phone is almost out of warranty. I'd better hurry and get it fixed.
The RMA process was very strange for these phones if I remember. You just basically mail them in. no RMA # or anything.

**Biker1** · #40 (**permalink**) 08-22-2009, 02:04 PM

Quote:

Originally Posted by zoglog

hmmmm I think my phone is almost out of warranty. I'd better hurry and get it fixed.
The RMA process was very strange for these phones if I remember. You just basically mail them in. no RMA # or anything.

You can try doing a warranty exchange at the Sprint store that has a service department.
I have had luck twice regarding a manufacturers warranty issue with having Sprint doing the exchange instore.
Will save you alot of time that way.
Take a look at my post a few back for some suggestions.
I have TEP so I don't know if that helped to facilitate an instore warranty exchange. My Diamond was not exchanged under TEP though, as my issues were due to a manufacturer's defect.