Problem with Sprint Picture Mail

**Young_breedent** · #1 (**permalink**) 10-02-2008, 06:15 PM

Whenever i go to the mail tab and open up picture mail and click on new message nothing happens. When i first got the phone it worked fine with the stock rom. I upgraded to Juicy's 2.2 rom and then went back to Stock and i have been having this issue ever since. Has anyone else had this problem?? Help would be greatly appreciated. i'm think about just hard reseting the phone and seeing what happens but i would like to avoid this because i would hate to restore all of my settings and programs

kill_dano · #2 (**permalink**) 10-02-2008, 06:32 PM

I can't get my picture mail working on jucy's 2.2. Installed cab, but when I open the picture mail in messaging it just opens a new mail message on the picture mail email as if I were using gmail or hotmail. When I had stock rom opening the picture mail would open its own app thats nothing like regular email.

marcus_cruz · #3 (**permalink**) 10-02-2008, 06:36 PM

Quote:

Originally Posted by kill_dano

I can't get my picture mail working on jucy's 2.2. Installed cab, but when I open the picture mail in messaging it just opens a new mail message on the picture mail email as if I were using gmail or hotmail. When I had stock rom opening the picture mail would open its own app thats nothing like regular email.

Maybe sign up with the service on the site. Theres a link somewhere in the diamond forum. I had the same problem until I installed the Sprint PicMail cab, and then soft reset and signed up with sprint's pic mail on their site. Although the picmail still wont send to verizon for me.

**chris1683** · #4 (**permalink**) 11-03-2008, 02:42 PM

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

vincemash · #5 (**permalink**) 11-03-2008, 03:49 PM

Quote:

Originally Posted by chris1683

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

CS told me same thing, they are having nationwide problems with picture mail

worldaviator · #6 (**permalink**) 11-03-2008, 08:20 PM

Quote:

Originally Posted by vincemas

CS told me same thing, they are having nationwide problems with picture mail

Why aren't you talking to Technical Support? They resolved my Picture Mail issues with the Sprint Stock ROM and i'm able to send/receive no problem with my HTC Diamond.

royal _8 · #7 (**permalink**) 11-03-2008, 11:57 PM

I also have the touch pro and can not get picture mail to work properly. I talked with tech support and even went into a sprint store and I still can not get sprint picture mail to work. Some pics will go, other won't, and many take hours to send. I was told that it is a network problem. I advise sprint that i had no problem using the SMMS program. Therefore, I installed the SMMS program on my touch pro and I have no problem sending picture mail. My mail goes right away. However, if I try to send the same piture using sprint picture mail, there is a problem. Any soluntions out there

scidmail · #8 (**permalink**) 11-03-2008, 07:58 PM

Have you done the Sprint Picture Mail update from the Sprint PowerDeck site?

**eenieMINI** · #9 (**permalink**) 11-04-2008, 12:12 AM

I'm not on sero but I'm trying the drop/re-ad. Only thing is I wasn't receiving at all it wasn't a matter of wrong format. I still think its a problem with Sprint's end since it started after the release of the other picmail software late last week.
I did a hard reset last night and at one point I recieved 2 pics.... but that was it.

Brock1909 · #10 (**permalink**) 11-04-2008, 12:18 AM

Quote:

Originally Posted by eenieMINI

I'm not on sero but I'm trying the drop/re-ad. Only thing is I wasn't receiving at all it wasn't a matter of wrong format. I still think its a problem with Sprint's end since it started after the release of the other picmail software late last week.
I did a hard reset last night and at one point I recieved 2 pics.... but that was it.

same here, if i hard reset, it works for a few pics, then just stops. not really understanding it.