Problem with Sprint Picture Mail

**Young_breedent** · #1 (**permalink**) 10-02-2008, 06:15 PM

Whenever i go to the mail tab and open up picture mail and click on new message nothing happens. When i first got the phone it worked fine with the stock rom. I upgraded to Juicy's 2.2 rom and then went back to Stock and i have been having this issue ever since. Has anyone else had this problem?? Help would be greatly appreciated. i'm think about just hard reseting the phone and seeing what happens but i would like to avoid this because i would hate to restore all of my settings and programs

kill_dano · #2 (**permalink**) 10-02-2008, 06:32 PM

I can't get my picture mail working on jucy's 2.2. Installed cab, but when I open the picture mail in messaging it just opens a new mail message on the picture mail email as if I were using gmail or hotmail. When I had stock rom opening the picture mail would open its own app thats nothing like regular email.

marcus_cruz · #3 (**permalink**) 10-02-2008, 06:36 PM

Quote:

Originally Posted by kill_dano

I can't get my picture mail working on jucy's 2.2. Installed cab, but when I open the picture mail in messaging it just opens a new mail message on the picture mail email as if I were using gmail or hotmail. When I had stock rom opening the picture mail would open its own app thats nothing like regular email.

Maybe sign up with the service on the site. Theres a link somewhere in the diamond forum. I had the same problem until I installed the Sprint PicMail cab, and then soft reset and signed up with sprint's pic mail on their site. Although the picmail still wont send to verizon for me.

**chris1683** · #4 (**permalink**) 11-03-2008, 02:42 PM

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

vincemash · #5 (**permalink**) 11-03-2008, 03:49 PM

Quote:

Originally Posted by chris1683

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

CS told me same thing, they are having nationwide problems with picture mail

scidmail · #6 (**permalink**) 11-03-2008, 07:58 PM

Have you done the Sprint Picture Mail update from the Sprint PowerDeck site?

worldaviator · #7 (**permalink**) 11-03-2008, 08:20 PM

Quote:

Originally Posted by vincemas

CS told me same thing, they are having nationwide problems with picture mail

Why aren't you talking to Technical Support? They resolved my Picture Mail issues with the Sprint Stock ROM and i'm able to send/receive no problem with my HTC Diamond.

Jocelyn84 · #8 (**permalink**) 11-03-2008, 08:25 PM

Quote:

Originally Posted by worldaviator

Why aren't you talking to Technical Support? They resolved my Picture Mail issues with the Sprint Stock ROM and i'm able to send/receive no problem with my HTC Diamond.

Do pics come via your picmail inbox or a text??

scidmail · #9 (**permalink**) 11-03-2008, 09:48 PM

Quote:

Originally Posted by Jocelyn84

Do pics come via your picmail inbox or a text??

Mine come to my pic mail mail box now that it's working right.

Jocelyn84 · #10 (**permalink**) 11-03-2008, 10:10 PM

Quote:

Originally Posted by scidmail

Mine come to my pic mail mail box now that it's working right.

Just trying to figure out if this is a plan/powervision problem...
Did you sign up for your plan before or after simply everything plans came into effect aka mid-late June 2008??? The reason I'm asking is, because pic mail used to be included with data, where as now its included with messaging. I'm thinking people on older plans still have it attached to their data and not attached to messaging.