Problem with Sprint Picture Mail

**chris1683** · #1 (**permalink**) 11-03-2008, 02:42 PM

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

vincemash · #2 (**permalink**) 11-03-2008, 03:49 PM

Quote:

Originally Posted by chris1683

I also have the Touch Pro and have found Sprint Picture Mail to be useless. Pictures often don't send and when they do send people do not receive them. I calles CS and they told me there was no problem with their servers. They opened a ticket for the issue and then when nothing else worked they told me there is a nationwide "outage" with Picture Mail. They stated they will reimburse customers who experience Picture Mail problems from the time they report them until the time it is resolved. Why did Sprint screw up an otherwise fine way to send picture messages (MMS).

I have tried sMMS app but you have to keep it running at all times. If anyone has found a way to get the original Picture Mail application working please let me know!

CS told me same thing, they are having nationwide problems with picture mail

worldaviator · #3 (**permalink**) 11-03-2008, 08:20 PM

Quote:

Originally Posted by vincemas

CS told me same thing, they are having nationwide problems with picture mail

Why aren't you talking to Technical Support? They resolved my Picture Mail issues with the Sprint Stock ROM and i'm able to send/receive no problem with my HTC Diamond.

Jocelyn84 · #4 (**permalink**) 11-03-2008, 08:25 PM

Quote:

Originally Posted by worldaviator

Why aren't you talking to Technical Support? They resolved my Picture Mail issues with the Sprint Stock ROM and i'm able to send/receive no problem with my HTC Diamond.

Do pics come via your picmail inbox or a text??

scidmail · #5 (**permalink**) 11-03-2008, 09:48 PM

Quote:

Originally Posted by Jocelyn84

Do pics come via your picmail inbox or a text??

Mine come to my pic mail mail box now that it's working right.

Jocelyn84 · #6 (**permalink**) 11-03-2008, 10:10 PM

Quote:

Originally Posted by scidmail

Mine come to my pic mail mail box now that it's working right.

Just trying to figure out if this is a plan/powervision problem...
Did you sign up for your plan before or after simply everything plans came into effect aka mid-late June 2008??? The reason I'm asking is, because pic mail used to be included with data, where as now its included with messaging. I'm thinking people on older plans still have it attached to their data and not attached to messaging.

Jocelyn84 · #7 (**permalink**) 11-03-2008, 11:00 PM

Hey, I just called Sprint tech support and had them drop my plan and re add it (I'm on sero and nothing got screwed up). 20 minutes later, the guy sent updates to my phone and picture mail is now properly coming through my pic mail inbox, not texts.
If you're on a regular non-sero plan, just tell them to drop and add pic mail.
If you're on sero, explain all this to them and ask for the to drop and readd your plan via account services. The guy seemed completely familiar with the problem, and did all the talking with account services while I was on hold.
Like I mentioned in the above post, older plans had pic mail as data, whereas now its part of messaging. In order for picmail to be working for people who have older plans, picmail has to be part of messaging, not data. Goodluck

Brock1909 · #8 (**permalink**) 11-04-2008, 12:11 AM

Quote:

Originally Posted by Jocelyn84

Just trying to figure out if this is a plan/powervision problem...
Did you sign up for your plan before or after simply everything plans came into effect aka mid-late June 2008??? The reason I'm asking is, because pic mail used to be included with data, where as now its included with messaging. I'm thinking people on older plans still have it attached to their data and not attached to messaging.

i had a ticket made, and am suppose to get a call back tomorrow. i am on sero. so i guess if this ticket crap dont work. i will try to have them remove the plan and readd it as part of the messaging, and not data??

mbord · #9 (**permalink**) 11-06-2008, 03:05 PM

I have pic mail on juicy 2.4..... It works one day then not most of the time! I tried yesterday and no luck...Today I've been on phone with sprint trying to fix ( for the past 4 hrs ) and still no luck!!!!!!!!!!!!!!!!!1

royal _8 · #10 (**permalink**) 11-03-2008, 11:57 PM

I also have the touch pro and can not get picture mail to work properly. I talked with tech support and even went into a sprint store and I still can not get sprint picture mail to work. Some pics will go, other won't, and many take hours to send. I was told that it is a network problem. I advise sprint that i had no problem using the SMMS program. Therefore, I installed the SMMS program on my touch pro and I have no problem sending picture mail. My mail goes right away. However, if I try to send the same piture using sprint picture mail, there is a problem. Any soluntions out there