Problem with Sprint Picture Mail

[Jocelyn84]

Originally Posted by eenieMINI

yes, touch pro has the same problem... I had zero problems with picture mail until the mass release sprint made to the other windowsmobile phone users.. its almost as if they messed up the system getting those phones going, though I'm not sure that they aren't having the same problem.

to note: I have hard reset, I have reset epst, I have called sprint and had them reprovision (Im on an everything plan so they took the plan off then added it back..so she said) no go.. the best I had was to receptions of picmail directly after hard reset but the next morning nothing worked again.

Tell tech support to drop and re add picture mail. It used to be part of data, whereas now its part of messaging. The codes with sprint's plans, are clearly the problem "most" people are having. If you look at older threads on this topic, everyone (including myself) has solved the pic mail problem this way. Even the tech support guy I got, who fixed mine, knew exactly what I was talking about.

[antjones21]

Originally Posted by Jocelyn84

Tell tech support to drop and re add picture mail. It used to be part of data, whereas now its part of messaging. The codes with sprint's plans, are clearly the problem "most" people are having. If you look at older threads on this topic, everyone (including myself) has solved the pic mail problem this way. Even the tech support guy I got, who fixed mine, knew exactly what I was talking about.

I did that already too. I'll try it again but When I originally encountered the problem where I was receiving my picmail messages via text like on the old Winmo phones. I called and asked them to remove picmail from my account and re-add it and do an IOTA or whatever. The Tech had no problem doing so and she also had me go to the dial pad and select option and then get settings. Everything was fine for about a day or two but since then i rarely get the message in picmail inbox but when i log into the picmail account online i have new pics there. So I'm not sure what will solve the problem.