Problem with Sprint Picture Mail - Page 2

Jocelyn84 · #11 (**permalink**) 11-03-2008, 11:00 PM

Hey, I just called Sprint tech support and had them drop my plan and re add it (I'm on sero and nothing got screwed up). 20 minutes later, the guy sent updates to my phone and picture mail is now properly coming through my pic mail inbox, not texts.
If you're on a regular non-sero plan, just tell them to drop and add pic mail.
If you're on sero, explain all this to them and ask for the to drop and readd your plan via account services. The guy seemed completely familiar with the problem, and did all the talking with account services while I was on hold.
Like I mentioned in the above post, older plans had pic mail as data, whereas now its part of messaging. In order for picmail to be working for people who have older plans, picmail has to be part of messaging, not data. Goodluck

royal _8 · #12 (**permalink**) 11-03-2008, 11:57 PM

I also have the touch pro and can not get picture mail to work properly. I talked with tech support and even went into a sprint store and I still can not get sprint picture mail to work. Some pics will go, other won't, and many take hours to send. I was told that it is a network problem. I advise sprint that i had no problem using the SMMS program. Therefore, I installed the SMMS program on my touch pro and I have no problem sending picture mail. My mail goes right away. However, if I try to send the same piture using sprint picture mail, there is a problem. Any soluntions out there

Brock1909 · #13 (**permalink**) 11-04-2008, 12:11 AM

Quote:

Originally Posted by Jocelyn84

Just trying to figure out if this is a plan/powervision problem...
Did you sign up for your plan before or after simply everything plans came into effect aka mid-late June 2008??? The reason I'm asking is, because pic mail used to be included with data, where as now its included with messaging. I'm thinking people on older plans still have it attached to their data and not attached to messaging.

i had a ticket made, and am suppose to get a call back tomorrow. i am on sero. so i guess if this ticket crap dont work. i will try to have them remove the plan and readd it as part of the messaging, and not data??

**eenieMINI** · #14 (**permalink**) 11-04-2008, 12:12 AM

I'm not on sero but I'm trying the drop/re-ad. Only thing is I wasn't receiving at all it wasn't a matter of wrong format. I still think its a problem with Sprint's end since it started after the release of the other picmail software late last week.
I did a hard reset last night and at one point I recieved 2 pics.... but that was it.

Brock1909 · #15 (**permalink**) 11-04-2008, 12:18 AM

Quote:

Originally Posted by eenieMINI

I'm not on sero but I'm trying the drop/re-ad. Only thing is I wasn't receiving at all it wasn't a matter of wrong format. I still think its a problem with Sprint's end since it started after the release of the other picmail software late last week.
I did a hard reset last night and at one point I recieved 2 pics.... but that was it.

same here, if i hard reset, it works for a few pics, then just stops. not really understanding it.

Jocelyn84 · #16 (**permalink**) 11-04-2008, 12:20 AM

Quote:

Originally Posted by Brock1909

i had a ticket made, and am suppose to get a call back tomorrow. i am on sero. so i guess if this ticket crap dont work. i will try to have them remove the plan and readd it as part of the messaging, and not data??

Yeah they gave me the seasonal 5.95 plan for a few mins while they setup the new plan and voila. Like I said, the guy knew exactly what I was talking about, as soon as I told him the problem about picmail being data prior to new plans.

Brock1909 · #17 (**permalink**) 11-04-2008, 12:38 AM

Quote:

Originally Posted by Jocelyn84

Yeah they gave me the seasonal 5.95 plan for a few mins while they setup the new plan and voila. Like I said, the guy knew exactly what I was talking about, as soon as I told him the problem about picmail being data prior to new plans.

have you tried flasing a new ROM yet to see if anyhitng have changed? ( if its working there is no reason it should)

Jocelyn84 · #18 (**permalink**) 11-04-2008, 12:52 AM

Quote:

Originally Posted by Brock1909

have you tried flasing a new ROM yet to see if anything have changed? ( if its working there is no reason it should)

Unfortunately, I'm running on the original ROM, because I'm getting a replacement Diamond on Wed. I was just trying to help people on older plans, as there are issues with how picmail is coded into the plans. For the third time, prior to simply everything plans, picmail was data whereas now it's part of messaging.

**chris1683** · #19 (**permalink**) 11-04-2008, 01:25 AM

I am currently using the updated .cab file from Sprint Powerdeck. This update made no difference for receiving/sending pic mail but only changed the notifications. I also did a hard reset back to factory and this made no difference with pic mail.. Text messaging works great and no web/internet problems whatsoever. The problem seems to lie with Sprints Picture Mail website as I find pictures that do get sent just sit on the server.

**eenieMINI** · #20 (**permalink**) 11-04-2008, 01:53 PM

Quote:

Originally Posted by chris1683

I am currently using the updated .cab file from Sprint Powerdeck. This update made no difference for receiving/sending pic mail but only changed the notifications. I also did a hard reset back to factory and this made no difference with pic mail.. Text messaging works great and no web/internet problems whatsoever. The problem seems to lie with Sprints Picture Mail website as I find pictures that do get sent just sit on the server.

Yep... grrrr!