Diamond retentions deals

[zagguru]

Originally Posted by thegameksk

How did you guys get such great deals? Im thinking of emailing retentions or ecare and seeing what can be done for me. Any tips? Also for thos of you that traded your phones in and got a steep discount on the diamond howdyou arrange that? Thanks.

you can only swap phones if it was purchased within 30 days

[pacha248]

Originally Posted by zagguru

you can only swap phones if it was purchased within 30 days

Im swapping mine out and I've had the touch since like January, I guess you just gotta be lucky

[shortstack2000]

Originally Posted by zagguru

you can only swap phones if it was purchased within 30 days

Ive had my mogul since January, granted i do have a refurb swap i got 2 weeks ago that i was able to use to my advantage for a straight swap.

[meccadon123]

I ordered on the 14th, didn't have a tracking number by the 17th. Called retentions and told them my girl ordered me an iphone on 15th and we got it on the 16th. Also mentioned att roll over family plan. I have power pack family 550 mins for 59.99 2 lines, plus free data. retentions rep added pick 3 on 2 lines, 300 txts 2 lines, nav 2 lines, data on all 3 lines and TEP ins on all 3, $10 recurring credit,total bill not to exceed 110.00 a month including tax. He stated my diamond order wasn't processed correctly, canceled it and reordered for next day air, and i received it the next day. He was suppose to call me back on 19th to finish setting new 3rd line account up and he never did. I called back in and argued with 2 different reps and a sup for over 2 hours. The sup wouldn't add everything the rep promised me. So i left a mssg with his operations manager and called back in again. The next rep gave me everything the previous rep promised PLUS, changed my plan to a retentions plan 1000 anytime mins for 49.99 and gave me 1000 txts on all 3 lines instead of 300 txts on 2 lines. Also set up pic mail on all lines no charge.

NEW BILL 3 LINES, UNLMTD DATA ON ALL 3,PICK 3 ON 2,NAV ON 2, SPRINT TV ON 2, 1000 TXTS ON ALL 3,TEP ON ALL 3,PIC MAIL ON ALL 3, N/W 6 OCLOCK. RECURRING CREDITS TO MAKE BILL 101.00 PLUS TAX.

Thank God that supervisor was an a-hole or I never would have gotten the extra 450 mins for 10 bucks less and the extra 2400 txts.

[Cicatrize]

I'm getting the Diamond for $199.99 ($249.99, then they will credit my acct for $50), and I don't have to send in my current phone. I've been on the $30 SERO plan for about 15 months or less...

[pacosuave]

Originally Posted by Cicatrize

I'm getting the Diamond for $199.99 ($249.99, then they will credit my acct for $50), and I don't have to send in my current phone. I've been on the $30 SERO plan for about 15 months or less...

Are you getting the $100 Rebate on top of that?
http://www.nextel.com/assets/pdfs/en...mir_110108.pdf

[zagguru]

Originally Posted by pacosuave

Are you getting the $100 Rebate on top of that?
http://www.nextel.com/assets/pdfs/en...mir_110108.pdf

they will send you the forms, it is just a question wethtr sprint will respect the rebate. Some have gotten it and some havent

[mr.squonk]

Just got off the phone from Sprint...Originally, I had a Mogul, I contacted Sprint before my warranty expired to see about a replacement (loose stylus and some funky keys on the keyboard). After about a month of emails, calls, and escalations to managers and the dispute department, they offered to send me a new phone at no cost (and no contract extension). I opted for the HTC Touch, which I received 2 days later. It was a good phone, but I really needed wifi access while at work (Sprint coverage at work is very poor). So since it's within the 30 days of receiving the Touch, I contacted Sprint by email...they had no clue. I contacted them by phone, got to a dispute department, and after a few phone calls back an forth, they are allowing me to go into a Sprint store with the Touch, I will have to pay the $150 difference, trade with the Touch Diamond...and they are going to credit me the $150.

The moral of the story...When trying to get your way, be really nice, be persistent, and do not take no for an answer!

[Cicatrize]

Originally Posted by mr.squonk

Just got off the phone from Sprint...Originally, I had a Mogul, I contacted Sprint before my warranty expired to see about a replacement (loose stylus and some funky keys on the keyboard). After about a month of emails, calls, and escalations to managers and the dispute department, they offered to send me a new phone at no cost (and no contract extension). I opted for the HTC Touch, which I received 2 days later. It was a good phone, but I really needed wifi access while at work (Sprint coverage at work is very poor). So since it's within the 30 days of receiving the Touch, I contacted Sprint by email...they had no clue. I contacted them by phone, got to a dispute department, and after a few phone calls back an forth, they are allowing me to go into a Sprint store with the Touch, I will have to pay the $150 difference, trade with the Touch Diamond...and they are going to credit me the $150.

The moral of the story...When trying to get your way, be really nice, be persistent, and do not take no for an answer!

I'd take those words with a grain of salt. I've been told twice by eCare to go into a Sprint store to exchange my phone and they will credit me the money that I paid in difference after the sale. Both times I went to a regular Sprint store and a repair center, and they both denied me a new phone. eCare is nice to deal with, but they love to give you the run around (literally) by sending you to all the stores in your area.

[mr.squonk]

Originally Posted by Cicatrize

I'd take those words with a grain of salt. I've been told twice by eCare to go into a Sprint store to exchange my phone and they will credit me the money that I paid in difference after the sale. Both times I went to a regular Sprint store and a repair center, and they both denied me a new phone. eCare is nice to deal with, but they love to give you the run around (literally) by sending you to all the stores in your area.

The initial contact was with eCare, all consecutive contacts were with the Order Support department on the phone. The rep called me back about 4 times to relate information, I just kept asking more questions. It was noted in their billing system, which is viewable by all Sprint retail locations. Of course, there can be a screw up, but this guy stuck with me...and had a supervisor by his side while he did all the researching and notating. WISH ME LUCK! :P