I ordered on the 14th, didn't have a tracking number by the 17th. Called retentions and told them my girl ordered me an iphone on 15th and we got it on the 16th. Also mentioned att roll over family plan. I have power pack family 550 mins for 59.99 2 lines, plus free data. retentions rep added pick 3 on 2 lines, 300 txts 2 lines, nav 2 lines, data on all 3 lines and TEP ins on all 3, $10 recurring credit,total bill not to exceed 110.00 a month including tax. He stated my diamond order wasn't processed correctly, canceled it and reordered for next day air, and i received it the next day. He was suppose to call me back on 19th to finish setting new 3rd line account up and he never did. I called back in and argued with 2 different reps and a sup for over 2 hours. The sup wouldn't add everything the rep promised me. So i left a mssg with his operations manager and called back in again. The next rep gave me everything the previous rep promised PLUS, changed my plan to a retentions plan 1000 anytime mins for 49.99 and gave me 1000 txts on all 3 lines instead of 300 txts on 2 lines. Also set up pic mail on all lines no charge.
NEW BILL 3 LINES, UNLMTD DATA ON ALL 3,PICK 3 ON 2,NAV ON 2, SPRINT TV ON 2, 1000 TXTS ON ALL 3,TEP ON ALL 3,PIC MAIL ON ALL 3, N/W 6 OCLOCK. RECURRING CREDITS TO MAKE BILL 101.00 PLUS TAX.
Thank God that supervisor was an a-hole or I never would have gotten the extra 450 mins for 10 bucks less and the extra 2400 txts.
