Difference between Bestbuy purchase and direct Sprint purchase

**twe90kid** · #1 (**permalink**) 01-21-2009, 01:17 AM

I have some questions regarding the difference between the two places selling the touch pro for sprint network. As many of you may know, BestBuy has recently sold the touch pro for 199 and many people have jumped the gun to purchase this phone. (i was one of them).

Now the problem arrises here. i purchase the phone through best buy, but i need to return the phone because of the chrome paint falling off. sprint says that they can't do the replacement because i purchased from bestbuy. doesn't bestbuy purchases these phones from sprint? why can't sprint do the exchange? they said something about being through a different system.

i've posted a ecare letter that i recieved here http://forum.ppcgeeks.com/showpost.p...&postcount=177

The next nearest bestbuy that sold this phone to me is 50 miles away. i was able to go because it was on the way when my family went on a vacation trip (since we drove).

If i continue to contact sprint regarding this issue, would i be able to push them to do something about it?

cynicalslacker · #2 (**permalink**) 01-21-2009, 01:48 AM

i kind of agree with sprint, you purchased the phone from best buy so you should do the exchange with them. Its like buying a Sony 50 inch lcd from circuit city but it dies. Do you really expect to take this tv to best buy to get a replacement? even though they have the same brand/model tv.

bahayman · #3 (**permalink**) 01-21-2009, 01:51 AM

Quote:

Originally Posted by cynicalslacker

i kind of agree with sprint, you purchased the phone from best buy so you should do the exchange with them. Its like buying a Sony 50 inch lcd from circuit city but it dies. Do you really expect to take this tv to best buy to get a replacement? even though they have the same brand/model tv.

the difference in this case is that bestbuy buys the phones from sprint and then resales them so sprint is like the manufacturer in this case so they should be the ones replacing it.

**twe90kid** · #4 (**permalink**) 01-21-2009, 01:56 AM

Quote:

Originally Posted by bahayman

the difference in this case is that bestbuy buys the phones from sprint and then resales them so sprint is like the manufacturer in this case so they should be the ones replacing it.

exactly, thanks for clarifying.

sp0nge · #5 (**permalink**) 01-21-2009, 02:34 AM

Its about individual store inventory. If a phone isn't sold out of a store inventory, it cant be returned there. Best Buy is considered a 3rd party retailer. All warranty issues have to be handled there.

**twe90kid** · #6 (**permalink**) 01-21-2009, 02:56 AM

btw, so after the first 30 days of the purchase, would sprint be the one that would be replacing the phone due to manufacture defect?

510jungleboy · #7 (**permalink**) 01-21-2009, 03:19 AM

Quote:

Originally Posted by twe90kid

btw, so after the first 30 days of the purchase, would sprint be the one that would be replacing the phone due to manufacture defect?

If the phone is defective after the 30 days

1) if you have BB insurance, they most likely replace the phone for you. If not, you can send it out to manufacture( i'm thinking maybe utstarcom but not sure) and have it looked it.

or

2) Bring it to sprint repair center to have them look at it. And if the phone happens to be a defect, they probably going to exchange one they got from a return(if they have one), depending how nice they are. If not, they probably gonna send it out.

#8 (**permalink**) 01-21-2009, 04:21 AM

Quote:

Originally Posted by twe90kid

I have some questions regarding the difference between the two places selling the touch pro for sprint network. As many of you may know, BestBuy has recently sold the touch pro for 199 and many people have jumped the gun to purchase this phone. (i was one of them).

Now the problem arrises here. i purchase the phone through best buy, but i need to return the phone because of the chrome paint falling off. sprint says that they can't do the replacement because i purchased from bestbuy. doesn't bestbuy purchases these phones from sprint? why can't sprint do the exchange? they said something about being through a different system.

i've posted a ecare letter that i recieved here http://forum.ppcgeeks.com/showpost.p...&postcount=177

The next nearest bestbuy that sold this phone to me is 50 miles away. i was able to go because it was on the way when my family went on a vacation trip (since we drove).

If i continue to contact sprint regarding this issue, would i be able to push them to do something about it?

I just did the same thing... I bought mine at BB and after countless issues... eg. Paint Chipping, Phone SO hot it burned a dark spot in the screen, gps lag, un-responsive screen. I called retentions and told them that the closest sprint store was 2 hours away and that I wanted a replacement phone. The guy at sprint told me he would waive the $50 claim and that he guaranteed a new one would be sent from insurance. SO I went ahead with the claim and got a brand new one. Even though I got my phone from BB.

If you want somthing done "talk to retentions"

neoshi · #9 (**permalink**) 01-21-2009, 04:52 AM

wait, so TEP is basically useless then if we bought from bestbuy? what rubbish!

edit: oooh.. you DO NOT have TEP.. nvm

**Deimoss** · #10 (**permalink**) 01-21-2009, 07:15 AM

Quote:

Originally Posted by neoshi

wait, so TEP is basically useless then if we bought from bestbuy? what rubbish!

edit: oooh.. you DO NOT have TEP.. nvm

TEP=FTW i remember when it was 4 bucks a month though for both repair and replacement, either way its well worth it, especially for the PPC's