Upgrade To Touch Pro Free!!

[orionsbuckle]

Originally Posted by JessH

I'm maybe wrong, but I'm pretty sure that you keep your mem card and battery. Sprint originally sent me the mogul (which was broken) and it came just the phone. So I am assuming that you should keep everything except the phone. When my TP comes I will be sending them back just the mogul, with out the memory and battery.

10-4 that is correct crazy but correct....

[Wolfie77]

question....for those who have recevied you phone, how long from the first confirmation email did it take...I did it on Sat. at around 6:00p central, when should i expect the phone...

also, i am trying to track it with the UPS reference thing, but it is not working either, somone had mentioned it won't show up for 24 hours, i assume this is business days as well...

[jmstansell]

How many have successfully swapped a 6700 for a Touch Pro?

[airibis]

Alright looks like im in a pickle with the rest of us

was very excited about being offered a TP on the website, however when I called after receiving my email (waited 40 hours) its not in their system at all, one lady said she seen my number, but no other information about it.

I know a few others have this issue, has anyone resolved it?

[kid_29]

Where did you call to?

[jmstansell]

It took me about 36 hours or so before I had any info on my order. I would give it till tomorrow afternoon. Have you gotten your confirmation e-mail yet?

[airibis]

alright I called and was sent all around today

Customer Care had no clue what the Self Service Solutions Tool was, they seen my order number ( the ET one) however couldnt see anything else

they told me this is part of Tech Support and I need to go through them

well I called tech support a few times and was disconnected

should i just wait?

I have the confirmation email

however

I head stories about people getting their TP before receiving their Tracking Information email


hmmm still no tracking email, maybe I should wait...

[meechieervin]

that what happen to me i had my phone even before the tracking number was posted

[Wolfie77]

in the same boat. did the online thing on sat eve.. which may be the issue, i got my confirmation email almost immediately, but being saturday evening, adn then sunday, I really don't expect to hear anyhting until monday, well, monday is here is almost gone and UPS has no info, but hoping i have a gift on tuesday whe i get home.

[kid_29]

I talk to Tech Support and they say that the phone could come by UPS or FedEx, but they can not see if it has shipped out yet.