Upgrade To Touch Pro Free!!

[bassballboy]

I did this about 11pm Eastern time yesterday, all went through, BUT I got an ES#, not an ER#. Should I be worried? It doesn't pull up on the sprint tracking site or UPS.

[DiamynzNPearlz]

I guess this party will end as soon as we start sending back in our Mogul's. Mine will be sent in tomorrow. Congrats to the person that get that piece of work...LOL

[erockvr6]

how does one get tracking info, i just went on phoneclaim.com and got a message stating my claim is being processed check back in 24hrs. i ordered my replacement touch pro at 5pm today

[rimey]

Originally Posted by schettj

Hmm... per sprint's site:

So looks like worst case it's $120. Which is less then I would pay for an upgrade. I may give it a go.

Edit. Followup - w/o tep, it's $55.

so is that with just using the link http://www.nextel.com/en/services/se...olutions.shtml ?

Or do you have to call asurion?

[class1c]

look theres really no way to track it. they send it out so fast that sprint has no idea whats going on. and the checking of the order through sprint is booboo doesnt work (for most ppl). i emailed ecare they told me to call a number, i did, they had no clue. so no one could figure out where my order was and the day they told me tps were backordered and i would get one when they got them in, i recieved my tp. all u really can do is wait. if it said touch pro as a replacement im sure u will get it in 2 days. just erase all your info with clear storage or whichever way u want to go about doing that. if u have unlocked ur phone and used a cooked rom then just load it back to basic sprint spec. bottom line u can ask as many times as u want but no one here can give u a straight answer. email ecare see what they say. call sprint see what they say. to many questions being asked to the wrong ppl. call sprint they can tell u or not tell u or bull*hit u

btw this is the link http://www.nextel.com/en/services/se...olutions.shtml
gL

[patrickwfe]

This is how I found my tracking info. Go to the confirmation email from sprint and get the order number.:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ES*****
Wireless Phone Number: (XXX)XXX-5829

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number:
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.



Then go to ups.com, and click on the TRACKING tab at the top of the page. When the box comes up to input your tracking number, look below the box for a link that says "Track By Refrence Number". When the form comes up, imput your order number in the box that says "Shipment Reference". That should take you to the info for your package. I hope this is clear.

[puppster]

class1c is correct... sprint doesn't know or can't find the order mine was apparently overnighted 1 day delivery? so if you ordered it and they still had stock at that time, it was most likely sent out already... but back to my question, am i supposed to delete all text messages, contact info (hard reset) or do I just leave it with all that info when I mail back my replaced phone?

[jrsfalcons]

Ok guys did online with asurion on sunday order said will replace with mogul.called monday lady said moguls are backordered for 4 weeks so she offered me the TP I said YES!My wife called me today said a package had arrived.So of course couldnt wait to get off work got home opened it up and it was my very own ......MOGUL!Called them back told dude new phone is jacked!He said you will have a brand new TP by tomorrow.So we will see!

[hammodie]

So today was a good day.I went in last saturday to the sprint store cuz the mogul again was giving me problem so they had to order me another mogul, i was like whatever. So today my mogul just stopped working so went back to the sprint store and i was like iam here to pick up my phone....But they never called me yet to pick it up so i decided i got nothing to loose but B.S them and tell them i got a call.. so the lady went to the back and shes like theres nothing here iam like i dunno they said they were supposed t replace it with the pro... SO she left again and came back with a new pro in the box .. i couldn believe me ... so i got my new phone.. runs very smooth from what i can tell right now.. good look with all you guys tryin to get the Pro and make sure you B.S them all you can...

[class1c]

Originally Posted by puppster

class1c is correct... sprint doesn't know or can't find the order mine was apparently overnighted 1 day delivery? so if you ordered it and they still had stock at that time, it was most likely sent out already... but back to my question, am i supposed to delete all text messages, contact info (hard reset) or do I just leave it with all that info when I mail back my replaced phone?

its up to you.. do u want them to have this info? i did and always will when i send my phone to its grave. if they dont reset it and delete the info, fix it , repackage and send the refurbed to the next guy hoping for a tp.. he will have all your info.. contacts, texts etc....... my point- yes delete it all go to start/programs/clear storage... this is of course after you have gotten all your info that u want off of it