Upgrade To Touch Pro Free!!

[squarerootz]

I have to chime in that this does work. I just got two TP's today using the first link on the second page on the 19th. It did take a couple calls and emails to get someone at Sprint to confirm the email confirmation. I will admit I did go through a back and forth with Asurion and Sprint before I got a little fed up and contacted the Retention department but they did see the replacement claim finally. It would seem that the linnk works but takes a few days to process to the point where Sprint can actually see it when you call because the link sends the claim request straight to the warehouse first. Once they process it, then it goes to billing and other departments. So if you call as soon as you complete the fields at the Self Service link no one you talk to at Sprint's CS will have access to see anything. So if you use this method, don't call Asurion right off since the claim doesn't go to them.
Here's hoping they can re-create the keyboard and freeze up issues with my 6800's and not charge me for both phones.
Thanks orionsbuckle. This is a good thing you stumbled across right here!

[erockvr6]

i know i have already thanked orioinsbuckle but i would like to thank him again! I just got off the phone w/ asurion and after having to send them some affidavit thing to verify my claim they called me back and the lady was like, "we have processed your claim and we are ordering you a replacement phone". i thought ohhh no i am getting another refurbed mogul for the second time. Asurion lady, "...and i am happy to inform you that you are getting the upgraded 6850 Touch Pro!" Me, "Oh really, what type of features does that have?" "well everything your old phone had and more", she said. Me, "well does it have a keyboard cuz i have to have a keyboard." Asurion, "oh yea of course it does, and you will be receiving it in 1-2 days, and you can track it on phoneclaim.com." i was obviously effing w/ her i know what a touch pro has. so i am really excited, and now that pretty much everyone here's got one what do you think? oh and if i log in to phoneclaim.com is that how i track it, i know i read soemwhere in this big a** thread that you had to go through a process to track your package.

[ibthor]

I read about this on another site, but thought I'd share here. I filled out the form Monday night around midnight, and got my Touch Pro replacement today via UPS. There was also a 2nd battery laying in the corner of the box! Score!

Now to flash a stock ROM into my mogul and send it back... What do I need to send? Just the phone and battery? The power cord also?

[honnt]

Hmmm... a friend at work just got his TP thru this process yesterday, so I decided I'd give it a shot. After selecting the defect my Mogul has, it indicated that my replacement is going to be a REC (I'm assuming that REConditioned) PPC6800...

Wondering if anyone else is seeing that now, meaning that there are NOW Moguls available to stick people like me with??? Thanks in advance.

[nutymez]

Got my Touch Pro yesterday.. Came brand new in the box with an extra battery... havent had the chance to play with if but it seems pretty cool.. only thing I noticed is the back started to get hot with only playing with it for like 5 mins..

[bdarc1482]

Well i was a bit sceptical about this but gave it a shot since ive got multiple issues with my mogul... sunday night using the link i requested a replacement and Tuesday sure enough i come home to open my new TP and they were kind enough to send me the extra battery too...

cant belive how fast this is and i havent had to free ram its great... think the author of this topic should be receiving some donations... he has saved several of us hundreds...

[RobDFW]

I ordered mine yesterday at 9:00AM. TP was delivered to my house at 1:00PM today with the extra battery. I am about to activate it.

I used the link on page 2.

Thanks orionsbuckle!

[ventowtf]

This works, but I did it in store because the online form did not work for me. I tried using ecare but I just got the run around.

The way to approach it is tell them you want a repair. They'll assess it and then offer you a replacement.

When you look up a store on line, make sure you find a place that does repairs, but really only sends repairs out.

[KevinC2021]

I go to the sprint store today.. I ask first.. Do you sell the mogul anymore, or have any in the back room for sale, my mother would like one and does not need the HTC Touch Pro.. They tell me No, they don't even have any for replacements for people that do have the Mogul currently and there is a waiting list for the phone...

I pull out my mogul and tell them the issues I been having with mine and the go back and test it out.. They said to me "Sir, we could not find the problem ourselves but we will replace the phone for you..."


What do you think he came out with? Of course a New Sprint Mogul... I don't know what that says about the waiting list that they supposedly had, but I was kind of wanting a Touch Pro...

[sykosoft]

I got a touch pro to replace my wife's Mogul, it works flawlessly, AWESOME phone.

I also got a Touch Pro to replace my aging, and slowing dying 6700, and of course, what are the chances, it's defective out of the box.

Michael