Re: Upgrade To Touch Pro Free!!
This is how I found my tracking info. Go to the confirmation email from sprint and get the order number.:
Dear Valued Sprint Customer:
We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.
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Order Summary:
Order Number: ES*****
Wireless Phone Number: (XXX)XXX-5829
NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.
Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number:
Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
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NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
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Return Instructions:
As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.
- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
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Thank you,
Sprint Device Support
Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.
Then go to ups.com, and click on the TRACKING tab at the top of the page. When the box comes up to input your tracking number, look below the box for a link that says "Track By Refrence Number". When the form comes up, imput your order number in the box that says "Shipment Reference". That should take you to the info for your package. I hope this is clear.
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