Upgrade To Touch Pro Free!!

[coolwhip1220]

Originally Posted by kimogent

this thread was specific to sprint customers i think.....but if your insurance is still thru asurion then ALOT of people have posted that they have ran out of moguls right now (wait time 7-10 days for moguls)and are offering diamonds and 800w when people say they cant wait that long.

hope this helps.

I have a feeling that the 7-10 day wait time for moguls is a standard back order fill time, i.e. made up, as that was the response I recieved. I don't think they have any left, not even refurbs. I gotta think it would be more of a hassle for them to replace with a phone that EVERYONE is out of. Why order more of the mogul when you have an abundance of treos & diamonds, and (fingers crossed) more TP's on the way.

[phillips82]

Originally Posted by gbm85

OK I found the right link for tracking the online self-service orders:

http://returnscenter.smartlabel.com/sprint

Unfortunately my order doesn't show up. It says allow 24 hours to pass from order submission before tracking... it's been 22 hours. Hopefully my order didn't get screwed up.

Had no luck with the link or a regular CS agent, but soon as I called Tech Sup and gave them the ER***** after a couple of minute wait I got a TP confirm along with a UPS track number.

If you want a TP replacement forget Asurion and go to the sprint link on page four.

[shach84]

Originally Posted by letsgoflyers81

Well I called Asurion and explained the situation. Moguls are back ordered so they offered me a Touch, Touch Diamond, or Treo 800w. They said the Touch Pro is not offered as a replacement. I'm going to call back and see if I can get the Pro, but I'm trying to think of a legitimate reason as to why I should get the Pro over the Treo. I can refuse the Touch and Diamond because there's no keyboard, but what reason could I use why I need the Pro over the Treo. It looks like the Treo's specs are superior to the Titan anyway. Does anyone have any ideas?

I called asurion on the 16th and they offered a diamond or treo 800w. The rep told me if i tried back today they would be replacing moguls with the touch pro. Sure enough, i called today and they are shipping me a brand new toouch pro.

[awhite5052]

hey, when i go into to check the status i get this message:
We are unable to find the order information entered. Please re-enter your correct Wireless Phone Number and Phone Replacement Order Number OR email address/shipping zip code. Please Note: This site is updated daily with Order Summary information. Please allow 24 hours from the time of order submission for your Order Summary to be displayed.


and when i try to enter my order number ERXXXXX it says the order number is not a valid or something like that. What do i need to do to check the status of my order?

[awhite5052]

Originally Posted by gbm85

I'm pretty dang sure they're not sending you a Mogul, awhite. Word is Sprint doesn't have *any* in stock.

can anyone clarify this? I called tech support lastnight and they said "rest assured we have plenty of moguls in stock" are they just telling people this so no one will ask for a touch pro? I have serious issues with my mogul, speaker does not work, i cannot access settings or programs under my start menu flash stopped working for the camera, cannot access memory card, phone freezes when i go to the web, and i have tried hard reset, im really starting to hate the mogul

[gbm85]

It's all in how you talk to them. If you make it obvious that you're fishing for an upgrade, they'll throw you some BS. Play dumb. Tell them you need another Mogul. They'll say they are backordered. Ask what else they have. Sound interested in whatever they say, but ask questions like "will it take my memory card" and "does it have WiFi". They will eventually run out of options and have to send you a TP.

[gbm85]

Oh and if they offer a 800w, which AFAIK has all the hardware capabilities of a TP (mem card, WiFi), tell them your company uses a program that doesn't work on Treos. They'll buy it if you're convincing.

[awhite5052]

ok just got off the phone with thech support. The moguls are on backorder and i should have the tp in 2-3 days. We will see what happens.

[jrsfalcons]

i did the online thing with asurion and it says they will replace my phone with mogul but they are on back order and when i search with my number it says tracking number not yet available.what number are you guys calling to actually speak to someone all i get is automatic.

[Radar]

I actually just got a Pro for the mogul and the only issue i had with the mogul was that the keyboard was sticking or wouldnt type certain letters. I dropped it off for an hour and they were able to confirm the problems and then they said they ordered me a new mogul. a week went by and they said it was on back order and to just come in and they would replace it. So i went in and said if this is on back order what are you replacing it with? and out comes a brand new pro! now im happy. yay!