Upgrade To Touch Pro Free!! - Page 8

lashad01 · #1 (**permalink**) 01-16-2009, 09:20 PM

yeah i call them last nigt.. they are sending me a touch pro out.. i complained and talked some trash..

rgildoss · #2 (**permalink**) 01-16-2009, 09:56 PM

so far no luck for me on the HTC TOUCH PRO ..i have a mogul thats been replaced 3 diffrent times because of the white dots ...im on the phone with spritn right now and all im getting is put on hold ..this has been escalated twice
...

now they hung up on me ( second time tonight )

rrrrrrrrgggggghhhh

rgildoss · #3 (**permalink**) 01-16-2009, 10:01 PM

back on with them now ...i threat to cancel account didnt seem to work ..escaleting AGAIN to managent

lashad01 · #4 (**permalink**) 01-17-2009, 01:00 PM

see the thing with me is I have had like 8 moguls total.. prolly more.. my first mogul worked fine until the charger port went out. so last week they send me another mogul to replace it.. i had for a good three days and i just started turning off for no reason i call complained the review my account and did the Advanced Replacement. I did the same thing with my 6700 about a year ago. KEEP TRYING THATS ALL I DID.. JUST BULL**** THEM.

kelaya00 · #5 (**permalink**) 01-16-2009, 10:31 PM

I have a question, if I was to submit a claim to get a new phone will it start my contract over with Sprint? My contract ends August 2009 and I do not want to renew it. But I do want to get away from this Mogul. I have had a total of four of them.

rgildoss · #6 (**permalink**) 01-16-2009, 10:40 PM

On the phone with Insurance company now ..they offred me the dimand or treo 800 ...going with the Diamond ...thank GOD ......im out of the MOGUL LIFE

rgildoss · #7 (**permalink**) 01-16-2009, 10:49 PM

Quote:

Originally Posted by kelaya00

I have a question, if I was to submit a claim to get a new phone will it start my contract over with Sprint? My contract ends August 2009 and I do not want to renew it. But I do want to get away from this Mogul. I have had a total of four of them.

no it will not ...as long as your doing it through the insurance company

gbm85 · #8 (**permalink**) 01-16-2009, 11:03 PM

Has anyone gotten any contact from Sprint for an online Self-Service order? (not Asurion)

I got the initial confirmation email with an order number. Called Sprint 4 times tonight. Trying to track online and it says order not found. First 2 reps transferred me to Asurion

third rep transferred me to order support. They have no record and say it's an invalid order number (starts with ER). 4th rep actually listened to me. She said the online deparment would have to help me... of course they're closed right now

She said try calling back Tuesday if I haven't received the phone... I'm just trying to verify the order even took place!! Ugh! I thought Sprint's CS had improved but apparently they still have a long way to go.

z06vette · #9 (**permalink**) 01-16-2009, 11:28 PM

I am in same boat. I have order number. will cross my fingers that order went through.

orionsbuckle · #10 (**permalink**) 01-17-2009, 12:56 PM

Quote:

Originally Posted by gbm85

Has anyone gotten any contact from Sprint for an online Self-Service order? (not Asurion)

I got the initial confirmation email with an order number. Called Sprint 4 times tonight. Trying to track online and it says order not found. First 2 reps transferred me to Asurion

third rep transferred me to order support. They have no record and say it's an invalid order number (starts with ER). 4th rep actually listened to me. She said the online deparment would have to help me... of course they're closed right now

She said try calling back Tuesday if I haven't received the phone... I'm just trying to verify the order even took place!! Ugh! I thought Sprint's CS had improved but apparently they still have a long way to go.

honestly you will have better luck if you just go into a sprint service center and have them look at your phone and file the claim for you cus then your face to face with someone that cant transfer you lol...