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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

bowtied1 01-27-2009 12:36 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by falzon03 (Post 669518)
my brand new touch is on the way....got them to do a warranty replacement from the touch to the touch pro for 30.00$...the charge is because the touch pro retail is more than the touch...being premier customer with 5 replacements on my touch this year paid off haha
Who did you contact - Sprint or insurance?

Would love to trade my wife's touch for a Pro.

clarkeyj1 01-27-2009 12:44 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by MichaelM91 (Post 669597)
yeah same story as that ^^^ guy ](*,)

just to clarify when submitting the ticket people that received the TP, did it say you were going to receive a mogul or TP?

UPDATE: just called and i will have a TP by Wednesday! wooot wooot!!!!
what did you say?! wtf! im still on the phone 2 hours later

art198811 01-27-2009 01:02 AM
Re: Upgrade To Touch Pro Free!!
 
I tried to file a claim with the nextel self service and i get the same phone as a replacement. and when i file with phone claim they always put the number to call. what should i do.

clarkeyj1 01-27-2009 01:03 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by clarkeyj1 (Post 669676)
what did you say?! wtf! im still on the phone 2 hours later
They are trying to say they will give me 75% off new phone... GAAAAAYYYYY

clarkeyj1 01-27-2009 01:07 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by art198811 (Post 669714)
I tried to file a claim with the nextel self service and i get the same phone as a replacement. and when i file with phone claim they always put the number to call. what should i do.

try this first....

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

thirdeyeopen23 01-27-2009 01:15 AM
Re: Upgrade To Touch Pro Free!!
 
has anyone here gotten confirmed for a Touchpro through advance equipment exchange and then gotten a mogul instead....

Im soooo nervous

brown88 01-27-2009 01:17 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by clarkeyj1 (Post 669733)
i tried this method myself and it saied that it will replacemy phone with another 6800. but my screen is cracked as well

falzon03 01-27-2009 01:19 AM
Re: Upgrade To Touch Pro Free!!
 
just customer support...*2....make sure you tell them that the store recommended a different model such as the diamond but tell them you are willing to pay the 30.00$ difference to get the pro

Quote:
Originally Posted by bowtied1 (Post 669648)
Who did you contact - Sprint or insurance?

Would love to trade my wife's touch for a Pro.

falzon03 01-27-2009 01:20 AM
Re: Upgrade To Touch Pro Free!!
 
You will have better luck calling customer care and not dealing with the online bull***t... as long as your are decent to them they will most likely suggest the diamond for the touch and the pro for the mogul....if you dont mind paying the 30.00$ difference they will also give you a pro for the touch

falzon03 01-27-2009 01:22 AM
Re: Upgrade To Touch Pro Free!!
 
tell them they MUST replace it with a phone of equal or lesser value...the worst you can get is a Diamond

Quote:
Originally Posted by clarkeyj1 (Post 669720)
They are trying to say they will give me 75% off new phone... GAAAAAYYYYY


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