Re: Upgrade To Touch Pro Free!!
 

Try the form below and enter your information and see what u get. If it offers you another 6700 try calling Sprint and tell them your problems with the 6700.

http://www.nextel.com/en/services/se...olutions.shtml

Re: Upgrade To Touch Pro Free!!
 

Try it through the self service website and see what they offer. I'm sure the CS phone people are reticent to make that upgrade because that phone is so old now.

Re: Upgrade To Touch Pro Free!!
 

no my package was 1.80lbs and it was full retail box and all accessories, just no extra battery

Re: Upgrade To Touch Pro Free!!
 

I ordered mine yesterday, when i try this, nothing is found. should i be worried?

Re: Upgrade To Touch Pro Free!!
 

Nope, it'll take at least 24 hours. It was about 36 for mine.

Re: Upgrade To Touch Pro Free!!
 

same here

Re: Upgrade To Touch Pro Free!!
 

True - that is the reaction I got from tech support... it's human nature I guess :) ?

But my issue is that I had to swap out the 6700 with another phone last week due to same issues with 6700 for 2 days and now teh self servcie tool thinks the phone I am using is brand new and activated less than 30 days ](*,)

That's why I was curious to know if someone with 6700 recently got TP, that would mean that Sprint warehouse is out of 6700s and then Tech Support / Store will be forced to send me anything but 6700

Re: Upgrade To Touch Pro Free!!
 

I've had my mogul since July/aug of 2007 (or '08.. when did they come out?)... for a long time.

I just put in my order for a new TP... I used :
http://www.nextel.com/en/services/se...olutions.shtml

Went through the process, it told me I would be getting a touch pro kit. I printed the pages several different times so I had documentation stating it (just in case they sent me a mogul).

Hopefully I get it this week... wooo hooo.

Just to note... I am wayyyyy past the 1 year warranty on this thing. Also, I have the $7 insurance, but didn't have to pay a thing.

Re: Upgrade To Touch Pro Free!!
 

I did a thread search and there are people who have successfully swapped out a 6700 for a TP. You just got a broken replacement, they should replace it for you for free since you're within the initial 30-day window with that device. Call customer support and see if they'll do anything for you.

Re: Upgrade To Touch Pro Free!!
 

Has anybody who had the 2.2 LB box weight, reported whether it is truly a TP or a refurb Mogul? Mine is 2.2 lbs and is "out for delivery" so we'll see soon. Pllleease don't let it be another Mogul!