Upgrade To Touch Pro Free!!

[DiamynzNPearlz]

Originally Posted by k000

Anyone please

Try the form below and enter your information and see what u get. If it offers you another 6700 try calling Sprint and tell them your problems with the 6700.

http://www.nextel.com/en/services/se...olutions.shtml

[Machinehead]

Originally Posted by k000

Anyone please

Try it through the self service website and see what they offer. I'm sure the CS phone people are reticent to make that upgrade because that phone is so old now.

[k000]

Originally Posted by Machinehead

Try it through the self service website and see what they offer. I'm sure the CS phone people are reticent to make that upgrade because that phone is so old now.

True - that is the reaction I got from tech support... it's human nature I guess ?

But my issue is that I had to swap out the 6700 with another phone last week due to same issues with 6700 for 2 days and now teh self servcie tool thinks the phone I am using is brand new and activated less than 30 days

That's why I was curious to know if someone with 6700 recently got TP, that would mean that Sprint warehouse is out of 6700s and then Tech Support / Store will be forced to send me anything but 6700

[Machinehead]

Originally Posted by k000

True - that is the reaction I got from tech support... it's human nature I guess ?

But my issue is that I had to swap out the 6700 with another phone last week due to same issues with 6700 for 2 days and now teh self servcie tool thinks the phone I am using is brand new and activated less than 30 days

That's why I was curious to know if someone with 6700 recently got TP, that would mean that Sprint warehouse is out of 6700s and then Tech Support / Store will be forced to send me anything but 6700

I did a thread search and there are people who have successfully swapped out a 6700 for a TP. You just got a broken replacement, they should replace it for you for free since you're within the initial 30-day window with that device. Call customer support and see if they'll do anything for you.

[greencat]

Originally Posted by k000

Has anyone with 6700 recd TP recently. I called Tech Support yesterday and they offered me a refurb 6700, whereas in the past I have seem some 6700 owners getting TP also.

Have you tried the online link? It will suggest a replacement phone and you can cancel without accepting. You could keep trying until a TP is offered.

[k000]

Originally Posted by greencat

Have you tried the online link? It will suggest a replacement phone and you can cancel without accepting. You could keep trying until a TP is offered.

yes, I tried. But it complained that I haven't had the phone for 30 days... which is partly true as I had switched to Touch mometarily as 6700 was freezing up so much on me

[Machinehead]

I received a second e-mail today with the actual tracking number and confirmation that I'm getting a Touch Pro. For anyone that's antsy, if I had ordered earlier in the week I would have received my replacement phone prior to receiving that email.

[tbran]

Ok, I've read most of this thread and still can't find where to track warranty advanced exchanges for the TP. I know u can track Assurion claims at phoneclaim.com, but where is everyone getting the status and tracking info on sprint replacements. I have my confirmation # but it is way to short to put into ups tracking. Please spell it out for us idiots!

[xTmDarren]

Originally Posted by tbran

Ok, I've read most of this thread and still can't find where to track warranty advanced exchanges for the TP. I know u can track Assurion claims at phoneclaim.com, but where is everyone getting the status and tracking info on sprint replacements. I have my confirmation # but it is way to short to put into ups tracking. Please spell it out for us idiots!

go to UPS.com - Tracking - then under the tracking number ( where you enter it in ) youll see Track by Reference - click on that and enter your ES***** number

[dthames]

Thanks to the op, because of you, me and my wife swapped out our troubled moguls for brand new TP's!