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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

awhite5052 01-19-2009 09:38 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by erockvr6 (Post 652334)
so did ne one else have to do the affidavit thing
is this your 3rd and final claim in a 12 month period? i have had to do it once before, no big deal though you just print fill out and fax/email. its real easy

kayfouroh 01-19-2009 09:44 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652507)
that is what im understanding thats because alot of people are saying something is wrong with there mogul just to get a tp. i was told THEY WILL TEST THE PHONES.
That's fine -- my phone does exhibit the issues I reported.

Only problem is, that it does it randomly. Once every day or so, but I don't want to be charged 200$+ if the phone decides to not act up for them.

awhite5052 01-19-2009 09:46 PM
Re: Upgrade To Touch Pro Free!!
 
im a noob and if i may add...THIS is the best website i have found. I have joined alot of others but this is by far the best. people seem friendly and respectful. Thanks I really enjoy being here.

awhite5052 01-19-2009 09:49 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kayfouroh (Post 652531)
That's fine -- my phone does exhibit the issues I reported.

Only problem is, that it does it randomly. Once every day or so, but I don't want to be charged 200$+ if the phone decides to not act up for them.
if you have explained it does it at random i believe they will not charge you because it is out of your hands, you cant control it. so if they do try and charge you call retentions and explain to them and they will credit the charges... hope this helps

erockvr6 01-19-2009 09:49 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652520)
is this your 3rd and final claim in a 12 month period? i have had to do it once before, no big deal though you just print fill out and fax/email. its real easy
no this is my first, so maybe thats why, oh and you cant email i asked 3 times and you can only fax

kayfouroh 01-19-2009 09:54 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652544)
if you have explained it does it at random i believe they will not charge you because it is out of your hands, you cant control it. so if they do try and charge you call retentions and explain to them and they will credit the charges... hope this helps
Thanks -- I would have done this anyway but it is nice hearing it from someone else.

awhite5052 01-19-2009 10:00 PM
Re: Upgrade To Touch Pro Free!!
 
has anyone ordered a tp yesterday that received a confirmation and they know for sure they are getting a tp? im just nervous/excited and i just dont want to receive that email stating "we are sorry but the phone you requested is on back order" THAT WOULD SUCK!

kelaya00 01-19-2009 10:14 PM
Re: Upgrade To Touch Pro Free!!
 
Yay!!! I received my TP in the mail today. I got online and filed a claim Saturday afternoon and received it via UPS today (Monday). I did receive the confirmation email from Sprint but I never received the email with the tracking info. I did forward that email to ecare3@cc.springpcs.com (Thanks Toviaheli!!) but did not hear anything back from them concerning my order.

My TP is brand new in box with all the goodies. lol So far I really like it.

Thanks Orionsbuckle!!!! Thanks to you I was able to get out of that sh** called a Mogul!!!

awhite5052 01-19-2009 10:27 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kelaya00 (Post 652604)
Yay!!! I received my TP in the mail today. I got online and filed a claim Saturday afternoon and received it via UPS today (Monday). I did receive the confirmation email from Sprint but I never received the email with the tracking info. I did forward that email to ecare3@cc.springpcs.com (Thanks Toviaheli!!) but did not hear anything back from them concerning my order.

My TP is brand new in box with all the goodies. lol So far I really like it.

Thanks Orionsbuckle!!!! Thanks to you I was able to get out of that sh** called a Mogul!!!
CONGRATS! :)
Hopefully mine will be shipped on tues, keeping my fingers crossed!

toviaheli 01-19-2009 10:30 PM
Re: Upgrade To Touch Pro Free!!
 
The extra battery in the box was a nice surprise!

lashad01 01-19-2009 10:32 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by poorlyduck (Post 652518)
Expect the insurance to be more that $7.00 in a couple of months after all these claims :)
trust me if they was gonna do that they would have been done it. cuz ive been doing it since 05 lol... im not going through asurion anyway.. i was going through sprint.. but my insurance has not changed bud

kelaya00 01-19-2009 10:46 PM
Re: Upgrade To Touch Pro Free!!
 
Yes - Very nice.
After speaking with sprint they told me that I did not have to return everything that came with the Mogul. Although the charger for the Mogul is not exact, it does charge the TP. I dont advise it thought because it could mess up the port. I will keep the memory card!!!

z06vette 01-19-2009 10:52 PM
Re: Upgrade To Touch Pro Free!!
 
Thanks Orionsbuckle,

Received my TP today also. I received 2 batteries. What is that about.

chilwill2000 01-19-2009 10:57 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kelaya00 (Post 652604)
Yay!!! I received my TP in the mail today. I got online and filed a claim Saturday afternoon and received it via UPS today (Monday). I did receive the confirmation email from Sprint but I never received the email with the tracking info. I did forward that email to ecare3@cc.springpcs.com (Thanks Toviaheli!!) but did not hear anything back from them concerning my order.

My TP is brand new in box with all the goodies. lol So far I really like it.

Thanks Orionsbuckle!!!! Thanks to you I was able to get out of that sh** called a Mogul!!!
Do you have to return your Mogul?

awhite5052 01-19-2009 10:57 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kelaya00 (Post 652681)
Yes - Very nice.
After speaking with sprint they told me that I did not have to return everything that came with the Mogul. Although the charger for the Mogul is not exact, it does charge the TP. I dont advise it thought because it could mess up the port. I will keep the memory card!!!
hey i see you live in jax as well. i live in arlington but anyways when did you say you ordered your tp? i did the self advance exchange sunday is this what you did as well? im just trying to see if they ship it on tues will i have it by wed?

awhite5052 01-19-2009 10:58 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by chilwill2000 (Post 652709)
Do you have to return your Mogul?
yes i believe you do in order not to be charged like 200.00 or so

kelaya00 01-19-2009 11:01 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by chilwill2000 (Post 652709)
Do you have to return your Mogul?


Yes - I have to return it within 15 days. Sprint even told me that I can keep the battery but I have no use for it with the TP.

tillieray 01-19-2009 11:02 PM
Re: Upgrade To Touch Pro Free!!
 
i just put in a claim for my mogul, i said it turns off randomly, now for the 50 dollars i will receive the touch pro in about two days!

kelaya00 01-19-2009 11:03 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652710)
hey i see you live in jax as well. i live in arlington but anyways when did you say you ordered your tp? i did the self advance exchange sunday is this what you did as well? im just trying to see if they ship it on tues will i have it by wed?

Yeap - Westside!!!
I placed my order on Sat. I was shocked that it came today. Did not expect it until Wednesday.

awhite5052 01-19-2009 11:09 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by kelaya00 (Post 652727)
Yeap - Westside!!!
I placed my order on Sat. I was shocked that it came today. Did not expect it until Wednesday.
dang that was quick. i didnt even think ups would run today because of the holiday. hope i get mine wed

awhite5052 01-19-2009 11:15 PM
Re: Upgrade To Touch Pro Free!!
 
does the touch pro have all the features of a mogul like camera with flash, fully customizable with themes and all?

awhite5052 01-19-2009 11:20 PM
Re: Upgrade To Touch Pro Free!!
 
wehn i go to www.returncenter.smartlabel.com/sprint to track my order i get this message:
We are unable to find the order information entered. Please re-enter your correct Wireless Phone Number and Phone Replacement Order Number OR email address/shipping zip code. Please Note: This site is updated daily with Order Summary information. Please allow 24 hours from the time of order submission for your Order Summary to be displayed.
Does this mean they still have not received the order? Do I need to call tech support or wait until tomarrow and see what happens?

class1c 01-19-2009 11:23 PM
Re: Upgrade To Touch Pro Free!!
 
i hope i get mine tomorrow! i originally bought this phone(titan) after researching it a bit and didnt think the low memory would bother me all that much(wanted the qwerty)....... WRONG i hate having to close everything and run oxios everytime i open a proggy. and now my phones to the point where if im texting or have text messaging open my calls will just ring. i can push the little green button as hard and as much as i want and nothing. not even the accept or answer button on the screen. the white dot drives me nuts.. i keep catching myself staring at it when im looking at my phone for prolonged periods. and the keyboard buttons. i know general wear and tear but damn. and when i put it to sleep and try and wake it up, it stays asleep! then i push it agian it wakes up then immidetly goes back to hiberate. i think my phone stays up all night and drinks. and tries to sleep all day when i need it.

class1c 01-19-2009 11:24 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652751)
does the touch pro have all the features of a mogul like camera with flash, fully customizable with themes and all?
itss pretty much the mogul on steriods
http://www.htc.com/www/product.aspx?id=49524

awhite5052 01-19-2009 11:26 PM
Re: Upgrade To Touch Pro Free!!
 
for you guys that have just received the tp, how does it compare to the mogul (battery life, memory etc)?

bestjudge 01-19-2009 11:29 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652777)
for you guys that have just received the tp, how does it compare to the mogul (battery life, memory etc)?
Battery life on mogul atleast 30% better
Data speed is faster on mogul
Oh yeat TP is constantly overheating!!! Otherwise Iam Happy :headbang:

sn0rky 01-19-2009 11:31 PM
Re: Upgrade To Touch Pro Free!!
 
they may have just received alot of YOUR moguls.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05406189946

Replacement Phone Information:
Model Name: REC UTStarcom PPC-6800 Handset Single

bestjudge 01-19-2009 11:32 PM
Re: Upgrade To Touch Pro Free!!
 
Snorky Probably not a good idea posting your serial number!

awhite5052 01-19-2009 11:43 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by sn0rky (Post 652792)
they may have just received alot of YOUR moguls.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05406189946

Replacement Phone Information:
Model Name: REC UTStarcom PPC-6800 Handset Single
if thats the case will they kick my order out for the tp and send me another mogul or once the order is placed thats it?

awhite5052 01-19-2009 11:47 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by sn0rky (Post 652792)
they may have just received alot of YOUR moguls.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05406189946

Replacement Phone Information:
Model Name: REC UTStarcom PPC-6800 Handset Single
when did you try to place your order?

class1c 01-20-2009 12:32 AM
Re: Upgrade To Touch Pro Free!!
 
honestly u can ask as many questions as to what your gonna get and when your gonna get it. but u have to realize sprint is sneaky, your gonna have to wait and pray like im sure everyone else has and currently are until that ups truck pulls up and that sprint package is in your hand and the tp is in your hand. sprint will tell you one thing and do another... so point of my blah blah blah is....... wait and see what happens

awhite5052 01-20-2009 12:50 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by class1c (Post 652918)
honestly u can ask as many questions as to what your gonna get and when your gonna get it. but u have to realize sprint is sneaky, your gonna have to wait and pray like im sure everyone else has and currently are until that ups truck pulls up and that sprint package is in your hand and the tp is in your hand. sprint will tell you one thing and do another... so point of my blah blah blah is....... wait and see what happens
i do agree with you on that. but has anyone placed an order with sprint got a confirmation on one phone but received another. like i said im my previous post i did receive a confirmation email for the pro. does that really mean im getting the tp? Well like you said i prob will never know until that ups truck delivers the box and i look inside. I WILL KEEP YOU GUYS POSTED. KEEP YOUR FINGERS CROSSED FOR ME. oops sorry about the caps lock.

DiamynzNPearlz 01-20-2009 12:54 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by awhite5052 (Post 652958)
i do agree with you on that. but has anyone placed an order with sprint got a confirmation on one phone but received another. like i said im my previous post i did receive a confirmation email for the pro. does that really mean im getting the tp? Well like you said i prob will never know until that ups truck delivers the box and i look inside. I WILL KEEP YOU GUYS POSTED. KEEP YOUR FINGERS CROSSED FOR ME. oops sorry about the caps lock.
Send Sprint an e-mail through e-Care with your confirmation # and double check what was shipped.

class1c 01-20-2009 12:57 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by DiamynzNPearlz (Post 652965)
Send Sprint an e-mail through e-Care with your confirmation # and double check what was shipped.
you could but someone already posted stating that they've done this and ecare never even sent a reply saying they even cared.... he did however get his tp the next day. my question is... has anyone gotten through to view the replacement in the returnscenter website?

DiamynzNPearlz 01-20-2009 01:06 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by class1c (Post 652972)
you could but someone already posted stating that they've done this and ecare never even sent a reply saying they even cared.... he did however get his tp the next day. my question is... has anyone gotten through to view the replacement in the returnscenter website?
You still need to try to e-mail e-care, don't just rely on what someone told you they did. You have to mention "Advance Replacement Exchange". I received a reply back within an hour after I sent this:

"I would like to check the status of an Advanced Phone Exchange
order, confirmation #ERxxxxx for an Touch Pro. Thanks!"

and received this reply back:

Thank you for contacting Sprint. I will be happy to assist you regarding
your Advanced Exchange order.

After reviewing the status of your replacement device, I have found that
your device is scheduled to be delivered on 1/20/09. On 1/18/09, it was
scanned for departure from the warehouse.

You can view the status of your order by visiting www.ups.com. The UPS
tracking number for your order is --------.

If you have any additional questions or if I can be of any further
assistance, please feel free to respond to this email.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Krystal C.
Customer Service Specialist
Sprint

awhite5052 01-20-2009 01:09 AM
Re: Upgrade To Touch Pro Free!!
 
well i did email ecare earlier this moring and they replied this email

Dear Augustine White, Thank you for contacting Sprint. I will be happy to assist you with your phone order inquiry. After researching your account further, I do see a ticket was opened to replace your Mogul device with a Touch Pro. However, the order has not been processed yet due to the holiday delay. Your order should be processed by the end of the day on 1/20/09. If you have any other questions or concerns, please reply to this email. Thank you again for contacting Sprint. We appreciate your business. Sincerely, Catherine H. Customer Service Specialist Sprint

class1c 01-20-2009 01:10 AM
Re: Upgrade To Touch Pro Free!!
 
thanks sis*. i was trying to decide as well on which action to take. ill do this

DiamynzNPearlz 01-20-2009 01:12 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by class1c (Post 652997)
thanks bro. i was trying to decide as well on which action to take. ill do this
You can call me sis, ima girl. LOL Good luck!

class1c 01-20-2009 01:14 AM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by DiamynzNPearlz (Post 653000)
You can call me sis, ima girl. LOL Good luck!
sorry has been edited! haha cant beleive the diamonds and pearls didnt ring any bells..

cardriver 01-20-2009 01:19 AM
Re: Upgrade To Touch Pro Free!!
 
this might be the wrong place to post but i still like my mogul...somewhat...anyone know if they are replacing the touch(6900) with diamonds?


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