Re: Upgrade To Touch Pro Free!!
 

i tried the advanced replacement online form, but i havent had this mogul for more than 30 days its a replacement from a previous broken mogul, and now this ones broke. i want a TP as a replacement now as the moguls have a history of bad problems, so what are my options to getting a TP?

Re: Upgrade To Touch Pro Free!!
 

was this through asurion or sprint?

Re: Upgrade To Touch Pro Free!!
 

this was through asurion

Re: Upgrade To Touch Pro Free!!
 

So what would happen if you lost the phone before you got the replacement?

i.e. put a claim in for a power issue, have the phone on its way, then you lose it before you get the replacement?

Re: Upgrade To Touch Pro Free!!
 

i would assume you would have to pay as if you never returned the phone

Re: Upgrade To Touch Pro Free!!
 

You couldn't change the claim from a repair to a lost phone claim?

(not that I would condone any such actions)

Re: Upgrade To Touch Pro Free!!
 

Just called Asurion. My claim went through on Friday for a new mogul, so when I called today, they said there was nothing they could do since the claim was final, I would just have to wait for them to get Moguls, i.e., wait for Hell to freeze over. Asked for a supervisor, she came on, said she was sending me a TP and where would I like it shipped. Called my sister after who also has a Mogul, she called right away, payed the $50 deductible when they offered her a TP right off the bat, and now I believe she's going to take out some built up frustration on her mogul with a hammer.

Re: Upgrade To Touch Pro Free!!
 

well good luck with you guys and your upgrades just got mine today.. headed to the pro room

Re: Upgrade To Touch Pro Free!!
 

I would love to be able to smash this phone...

I should give them a call up and see if I pay the 50$ deductible and say it got lost on the subway, then have my way with it.. :violent2:

Re: Upgrade To Touch Pro Free!!
 

My phone got stolen and they told me I had to wait 7 to 10 days. Ended up with another mogul with Windows 6.1

Re: Upgrade To Touch Pro Free!!
 

Just got my Touch Pro a day early as well!

Many thanks, orionsbuckle!!

Re: Upgrade To Touch Pro Free!!
 

I have a PPC6700 for about 3 years now and its starting to show its wear. I filled out the replacement form online and qualified for a Touch Pro. When I got my confirmation email, I noticed it said I have to send in my old phone or get hit with the fee. So I emailed customer service asking if I can keep my current phone as a backup (this is my 1st and only sprint phone) and they said I can keep the phone without any fees :D

Re: Upgrade To Touch Pro Free!!
 

Probably because it's so old they wouldn't do anything with it other than toss it in the trash anyway :razz:

Re: Upgrade To Touch Pro Free!!
 

ok so i just got off the phone w/ asurion and now i have to fill out an affidavit in order to go any further, any one experience this?

Re: Upgrade To Touch Pro Free!!
 

Nice :) Finally called up asurion, and explained my situation. The extremely nice lady told me that since the moguls are no longer in stock, and may never be in stock, the only option was to offer me a Touch Pro. Be here in 1 - 2 days, and all is final. Guess i'll find out in 1 or 2 days. :)

Re: Upgrade To Touch Pro Free!!
 

Yep, I just got my touch pro this weekend this exact way.

Re: Upgrade To Touch Pro Free!!
 

got my TP in the mail today! A nice present when I came home. My 4 - year old was so excited he opened before I got there... :-)

Re: Upgrade To Touch Pro Free!!
 

Are the TP people are getting new in a box with accessories or just a phone? Hopefully mine will be here tomorrow.

Re: Upgrade To Touch Pro Free!!
 

My mogul works fine... anyone know any typical defects that I am just not aware of that I can tell sprint about?

I'm getting really jealous about everyone getting a TP!

Re: Upgrade To Touch Pro Free!!
 

Good question. I too would like to know. Also which one gave it to them... Assurion or Sprint.

Re: Upgrade To Touch Pro Free!!
 

Do you have the dreaded white spots on the lower left part of the screen? Do the keys on your keyboard stick or are unresponsive? Talk button go dead? Does your phone stop charging? That's just a few i've experienced along with other people on here.
dschoenike
p.s when i talked to asurion about an hour ago, the lady made it seem like i had no choice but to take the touch pro. And she was very happy to tell me the news. seemed like it at least :)

Re: Upgrade To Touch Pro Free!!
 

They need to be able to replicate the issue, from what I understand, though.

Re: Upgrade To Touch Pro Free!!
 

so did ne one else have to do the affidavit thing

Re: Upgrade To Touch Pro Free!!
 

Ok, called Assurion, offered Touch Pro off the bat. I had a previously open eTicket pending a Mogul, they were able to modify that order and provide me with a Touch Pro. Free express shipping to boot, should receive by Thursday. I'll keep y'all posted.

Re: Upgrade To Touch Pro Free!!
 

So how long after receiving an order confirmation did you guys receive a tracking number?

Re: Upgrade To Touch Pro Free!!
 

My background info: http://forum.ppcgeeks.com/showpost.p...4&postcount=48

I never received the tracking number after filing the order through Self Service on Friday, so I was calling Asurion, Sprint, even did another session of online chat with customer service during lunch time. I also emailed eCare and Advanced Exchange Escalations. None worked, or so it seemed.

Then, I called Sprint customer service again just now (4:30pm), and the lady told me the package is already delivered O_O!! The package departed KS on 17th, and arrived CA today at 11am. I didn't have to go through all the trouble above if I didn't have to work today and stayed home! D:

Anyway, I asked my roommate to see if I got it, and he told me I got it! Woot!

He said it looks new; at least it's in the box and all that stuff. Picture attached. I can't wait to go home now!

Re: Upgrade To Touch Pro Free!!
 

Re: Upgrade To Touch Pro Free!!
 

ok - i have Diamond that is 3 weeks oldthat Asurian replaced for old Touch. I don't like Diamond and want to get TP... both Asurisn and Sprint have refused to let me replace Diamond with TP...

I do have old 6700 lying around... can I activate that and get TP with AE ? I do have TEP.

My fear is that I will have to wait 30 days as AE form says...

Re: Upgrade To Touch Pro Free!!
 

My TP, from Sprint's Advance Replacement Exchange, is new in box with all accessories included. Looks like Sprint is also sending out an extra battery with the Pros.

Re: Upgrade To Touch Pro Free!!
 

ok im getting a little confused here:

-i went through the website (page 4) and filed a claim
-got an email apologizing for the problem, with the subject as "Sprint Order Conformation"

Now, why are people still going through asurion after filling out the site? The email said it should ship in 2-3days, should i go through asurion instead? If I am supposed to call them, do I mention the Sprint site?

Re: Upgrade To Touch Pro Free!!
 

i just got mine today my boy saw that i had it he got the mogul to.. i call for him and they gave him a tp also

Re: Upgrade To Touch Pro Free!!
 

So what are the issues you guys are reporting?

Re: Upgrade To Touch Pro Free!!
 

Im selling a good condition mogul, I just sold one and need to sell another, activate a mogul, wait a month or so and call to get touch pro :)

Re: Upgrade To Touch Pro Free!!
 

I think those are non-Sprint users that are going through Asurion. All Sprint customers should use this link:

http://www.nextel.com/en/services/se...olutions.shtml

Re: Upgrade To Touch Pro Free!!
 

just make up some ****.. it not about what you tell them. me and my friend both have had at least 5 mogul in a 4 mouth period.. so i tell them to review that and im tired off the bs phones.. and im not payin money cuz i just chucked off 500 bucks for it lol.. even though i didnt i got a 6700 upgrade..

Re: Upgrade To Touch Pro Free!!
 

this is my first and only mogul - this is my first insurance claim - I read in the e-mail that they have to be able to replicate the problem otherwise they'll charge you - is that true?

Re: Upgrade To Touch Pro Free!!
 

can anyone verify that the tp are in stock? I did the self exchange lastnight, i tried to track with the order number that was provided in the confirmation email but it says its not the right format of numbers or something like that. i called sprint today they see the order for the tp but they do not have a tracking number because i guess the warehouse was closed today for mlk day. im hoping they will ship tomarrow and ill have by wed or thurs.

Re: Upgrade To Touch Pro Free!!
 

that is what im understanding thats because alot of people are saying something is wrong with there mogul just to get a tp. i was told THEY WILL TEST THE PHONES.

Re: Upgrade To Touch Pro Free!!
 

how long ago did you order yours?

Re: Upgrade To Touch Pro Free!!
 

Expect the insurance to be more that $7.00 in a couple of months after all these claims :)