Re: Upgrade To Touch Pro Free!!
 

I kept calling until they conceded to my demand.

Re: Upgrade To Touch Pro Free!!
 

Just to let you guys know, but when you take your device in and just say something random and they exchange it, when you device goes to the warehouse, if they cannot duplicate the issue, you will get charged on your bill from 100.00 to 150.00. Sprint is aware of what people do to try to get an upgrade for free, and this is a way of stopping it.

Re: Upgrade To Touch Pro Free!!
 

Of course, sprint is not just going to give you a new phone when there's nothing wrong with the phone. Mine had several problems with it that I did not want another replacement when I have had several replacements in the past for very similar problems.

I came to a point that if they did not give me an upgrade for free, I would have seriously considered leaving the company. I was not going to spend another week with that phone (model). I am glad that things turned out in my favor.

Re: Upgrade To Touch Pro Free!!
 

SPRINT USERS

Not sure if it has been posted lately. But i Just did a phone claim at www.phoneclaim.com/sprint to see what replacement I would get for the 6800 (I had a cracked screen for the second time...this is the 4th Mogul) and it said i would get the 6850. So I continued the claim process and will be recieving my pro soon.

BTW: It came at a cost of $50 due to the insurance thing. either way...it's a cheaper upgrade. I also upgraded my gf's touch (Dog Chewed it) to a diamond for $50.

If anyone knows of a way to upgrade the touch/diamond to a pro for cheaper than just paying for it right out. Please let me know my gf wants a keyboard now.

Re: Upgrade To Touch Pro Free!!
 

I did an insurance replacement for my Mogul at the end of March. I was able to get the $50 deductible and they sent me a brand new TP. Had a couple issues with the first two, but I'm on the third and it's working fine. And because they only want you to send the phone back, I now have three sets of accessories, batteries, back covers, and 6 styli.

I tried doing it over phoneclaim.com, but they directed me back to the 800 number.

Re: Upgrade To Touch Pro Free!!
 

Anyone do a replacement lately? Are they still doing the Mogul for the Touch Pro? Because the keyboard on my mogul stopped working.

Re: Upgrade To Touch Pro Free!!
 

In the time it took you to post this question, you could have found out for yourself.

Re: Upgrade To Touch Pro Free!!
 

I talked with Asurion today, they said they can replace my 'defective' Mogul with Touch Pro, but charge me $100 deduction. Shall they charge deduction for replacement if people have TEP insurance?

ANother question. If I need to pay $100 for replacement, why I not just say I lost the phone and they may send a TP to me. In that case, I do not need to send back Mogul (may can sell it on ebay or craiglist), right?

Re: Upgrade To Touch Pro Free!!
 

Is it possible you said you lost your Mogul and they send TP to you?

Re: Upgrade To Touch Pro Free!!
 

Asurion changed their pricing because of alot to PDA/Smart phones were coming in for claims as these phones are typically more expensive they raise it to cover their overall cost. If you do file a claim and report the device lost or stolen and turn around an post it on ebay,craiglist ect.. when whoever purchases the device will have to activate the phone by the DEC *(Wwhich you reported lost/stolen) . They will not be able to active the device because of the DEC that could cause all sorts of problems for you and the buyer. Namely you get the full price of the phone charged to your account plus you have to refund the money to who ever purchase the brick from you. Just letting you know, good luck either way

Re: Upgrade To Touch Pro Free!!
 

Thanks for trying to help but, You should know that I don't have the insurance plan but I was hoping I could sign up this month due to the open enrollment.

Re: Upgrade To Touch Pro Free!!
 

you need to me carefull with calling them to try and get a free replacement
i did from the palm treo 755p and after acouple of monthy the finally sent me a TP but they got my by renewing my contract without tilling me

Re: Upgrade To Touch Pro Free!!
 

Boy ima glad that my moguls keyboard stopped working before the increase in deductable.... paid 50 for a new TP! and no contract renewal or upgrade date change.

--- $7 TEP well worth it.
--- $20 3rd party emp plan.. Well worth it!!!!

Re: Upgrade To Touch Pro Free!!
 

My Original Touch Pro that I received through this method has started to malfunction (after I pretty bad drop), how do I go about getting a replacement at this point? :scratch:

Mind you, I don't have insurance on the phone, just went through that page where you file a claim on Sprint's website, pay that $50 fee, and swap your Mogul for a TP.

What do you guys suggest I do now if I need the current one replaced?

Re: Upgrade To Touch Pro Free!!
 

im pretty sure you just sol because you don't have insurance.

Re: Upgrade To Touch Pro Free!!
 

Well, I guess it's a non-issue now, because after like a dozen flashes in 4 days, and trying every Mighty ROM under the sun and even a few stock ones, I discovered that it wasn't a hardware problem, nor a ROM problem, but rather a software problem.

The problem was fixed via an update by the developers of the app in question, so thankfully I wont need to go looking for a replacement phone.