Re: Upgrade To Touch Pro Free!!
 

I was curious what the weight of the package for the people that received an extra battery and all the accessories. Was it 3.40 lbs, 3.80 lbs, or something else.

Re: Upgrade To Touch Pro Free!!
 

Its just the phone itself.

Re: Upgrade To Touch Pro Free!!
 

watch out guys.. sprint messed up and sent me another phone i was supposed to get when the touch pros came in. the b*tch at sprint lied to me and sent me another refurbed mogul. thank god they had already sent me my tp or i would be extremely pissed.

Re: Upgrade To Touch Pro Free!!
 

3.4 on mine, was a new retail box TP and another tiny box with extra battery, plus return mailer and another couple scraps of paper inside of the brown box.

The pro is slowly getting under control. Man I hate moving to a new phone - this is worse then going from apache to mogul :D

Re: Upgrade To Touch Pro Free!!
 

Hello all,

Can you provide me the baby steps on how to get this thing replace to a Pro?

1) What do I say is wrong with the phone when reporting? I have insurance on the phone, so anything else special I need to say?
2) Easier to go to a store or online?
3) What is assurion?

Thanks,
Adam

Re: Upgrade To Touch Pro Free!!
 

Hey Class1c, so they sent you a Mogul after they sent you the new TP? Did your original confirmation email say your busted phone was going to be replaced with a TP or a Mogul? Now I'm worried, my email sez they are sending a TP , but this raises doubts.

Re: Upgrade To Touch Pro Free!!
 

Hopefully I will get the extra battery too. It says the weight of mine is 3.40 lbs. I hate that I caught this thread so late into it. I had to wait a little over a day to wait for the TP to be offered as a replacement again, so now I might have to wait till Tuesday before it gets delivered (wasn't shipped out till 12:27 am this morning). Hopefully I will be getting it Monday instead since it's just an hour away from me.](*,)

I went from the Fusic to the Mogul. That was a pretty big change for me because the Fusic's battery lasted for days. My Mogul's battery lasts about a day. Hopefully I can figure out a way to get the same results from the TP.

Re: Upgrade To Touch Pro Free!!
 

1. state the problems you yourself are having with the phone.
2. online worked for most of the people posting on this thread including myself.
3. asurion is the insurance group sprint and other cell companies use for insurance on their products (with asurion you will have to pay the $55 deductable, through the sprint website you proabably wont).

go to http://www.nextel.com/en/services/se...olutions.shtml
click the self service link in the paragraph and follow the steps

Re: Upgrade To Touch Pro Free!!
 

when i had originally did the self replacement through the sprint website the confirmation stated my mogul was going to be replaced by the touch pro. and i tried to confirm it through ecare and tech support. none of which could locate my delivery. i ordered it on sun and on tues morning i called. later that day i received a call saying i got a package and it was the tp. however on tues morning when i called they redid another order and said that the tp's were on backorder and they would send one once they were available (they didnt know they had already sent me my tp) so a couple days go by and i get a package...... it was a mogul. so they b.s.ed me on the phone. if the deal said they were replaceing your mogul with the tp ull more than likely get it. dont call them to replace it. theyll screw u.

Re: Upgrade To Touch Pro Free!!
 

After reading this thread I decided to call sprint because I'm more than THRU with my mogul. I told them I've had multiple replacements but refurbished phones and after about a 20 minute wait, they agreed to send me a TP free of charge. This could be because I'm nearing the end of my contract but hey, its worth a try. Sprint is very aware of the widespread issues with the mogul.

Re: Upgrade To Touch Pro Free!!
 

Cool, thanks...One way or another I'm going to get a TP, even if they ship me a Mogul, I'll sell it on ebay and put in the difference. Just so much nicer getting one for free!

Re: Upgrade To Touch Pro Free!!
 

If you return your Mogul and they find it to be non-defective they will charge you for the Touch Pro.

Re: Upgrade To Touch Pro Free!!
 

I had a Sprint store tech confirm my mogul was broken and they gave me a form stating that it was broken and that i include it with the returned phone. I used the website self-service rather than having the store do it for me. Mainly because I have heard the store hoards the TP's when they come in, even if designated for a customer replacement and then delays until they get a Mogul for the customer. Pretty shady, but it was confirmed by a store employee that I know. Yes, they will charge you if they deem your phone was broken beyond repair or is not broken at all.

Re: Upgrade To Touch Pro Free!!
 

Is it possible to report your Mogul as lost and pay the 50 bucks to get a TP?

dwizzy130

Re: Upgrade To Touch Pro Free!!
 

I still can't make heads or tails of this line. If the phone was repairable then why would we need new phone. Why is it our problem if they can't refurbish it?

Re: Upgrade To Touch Pro Free!!
 

yes and if they send you a refurbished mogul return it ( say somethigns worng with it ) and they will have to send you a new one ( its in the contract ) and since they dont have any new moguls then they will have to send you a TP or a DIamond or whatever they gona offer you

Re: Upgrade To Touch Pro Free!!
 

so with everyone here sending in their moguls doesnt that put them back in stock and make them avail again after the "clean" them up?

Re: Upgrade To Touch Pro Free!!
 

I think Sprint when they read this thread, they gonna start checking every Mogul you guys are sending, if it doesn't have any issue, you are in trouble :)

Re: Upgrade To Touch Pro Free!!
 

hehe ..
well i hope they can trouble shoot a every now and then self reboot..lol

Re: Upgrade To Touch Pro Free!!
 

lol or maybe they will have another stock of moguls for a year :)

Re: Upgrade To Touch Pro Free!!
 

anyone know where i can sell my mogul? i tried here on ppcgeeks but it wont allow me to as of yet.

Re: Upgrade To Touch Pro Free!!
 

I have read all of the posts and decided to try it. Used the Self Service Site.
Received this:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ES11111
Wireless Phone Number: (XXX)XXX-1111

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: REC UTSTAR PPC6800 SINGLE
Serial Number: 05413677643

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support



Crossing my fingers!!

Checked my wifes Touch on Sprints site and they still want to replace it with another Touch. She wants her keyboard back. They gave her the touch as a replacement for her 6700 b/c they were out of Moguls.

Have to wait and see.


Thanks Orionsbuckle!!!!

Re: Upgrade To Touch Pro Free!!
 

Greetings. I have a question about returning my mogul for the TP they sent me. I have 2 moguls that are in different stages of being broke. One has a dead talk button, white spots, and stops charging every now and then. My second mogul is in horrible shape, dead face buttons, wifi switch is broke, power button fell off, and it got dropped in a bathtub months back. I called asurion to replace my more functional mogul, but after thinking thinking about it, would they ever know the difference if i sent them my worst of the 2 moguls? I mean my better one would be great to hang on to, just in case. But i dont wanna get charged by asurion for sending in the wrong one. You guys think they would figure it out? thanks, dschoenike

Re: Upgrade To Touch Pro Free!!
 

oooh i so want to know what happens....i have a 6900 lying around and would like to see what you get back....

Re: Upgrade To Touch Pro Free!!
 

Got the same response and now im just playing the waiting game. the only thing that bothers me is how can they diagnose dropped calls or poor signal. I sure as hell dont wanna get hit with a no-deffect fee. But good luck ya

Re: Upgrade To Touch Pro Free!!
 

im not sure but i think they know which phone is ESN is active and when you replace the phone they would be expecting that same one that was active. You may want to see what the others say when they chime in...

Re: Upgrade To Touch Pro Free!!
 

thats what i thought too, but i figured it would be best to ask first. thanks

Re: Upgrade To Touch Pro Free!!
 

I tried that link to the self service site and it said

Were sorry, but the page youre looking for no longer exists.
Please use the navigation bar above or use our search tool to visit our site.
We apologize for the inconvenience.

Re: Upgrade To Touch Pro Free!!
 

The link below still works for me + i added the referrer block in it so they don't get wise to us all coming from ppcgeeks.

http://anonym.to/?http://www.nextel....olutions.shtml

Re: Upgrade To Touch Pro Free!!
 

I am hoping that means a Touch Pro because the first email I got said that but this one says PPC6850..

Re: Upgrade To Touch Pro Free!!
 

THE PPC6850 is the touch pro...

Re: Upgrade To Touch Pro Free!!
 

Thank You! Google returned zero results and I honestly should have searched here first. whoops!

Re: Upgrade To Touch Pro Free!!
 

So I bought a Mogul on ebay last week. I activated it on Friday the 23rd. If it was previously activated by another person, then deactivated and sole and reactivated, does the 30 day activation counter restart when I activated it?

Re: Upgrade To Touch Pro Free!!
 

Replacement Phone Information:
Model Name: UTSTARCOM PPC 6850 WINDOWS MOBILE 6.1


i got the same thing after saying it was a touch pro and the box weight is 3.4 so im hoping for the tp!

Re: Upgrade To Touch Pro Free!!
 

Anyone know what comes in a Touch Pro package weighing 2.20 lbs? If it's just the handset, and no accessories, I'm a little worried - is the battery the same for the 6800 and 6850?

Re: Upgrade To Touch Pro Free!!
 

This is the one i used
http://www.nextel.com/en/services/se...olutions.shtml

guess it was an old one Thanks for the new link

Re: Upgrade To Touch Pro Free!!
 

Model Name: UTSTAR PPC6800 QWERTY CAM

Replacement Phone Information:
Model Name: UTSTARCOM PPC 6850 WINDOWS MOBILE 6.1

Can someone please verify that this is a touch pro? I looked up the ups tracking and its 3.40 lbs. Thanks in advance

Re: Upgrade To Touch Pro Free!!
 

Read above. It says PPC 6850.

Re: Upgrade To Touch Pro Free!!
 

My UPS tracking info also states a package weight of 2.20 lbs. My invoice email stated I was getting a Touch Pro. Can anyone confirm 2.20 lbs is a Touch Pro?

Re: Upgrade To Touch Pro Free!!
 

Sorry so ppc 6850 = touch pro right?