Tips for Dealing with Sprint Customer Service

[AsItLies]

Great Thread! been with Sprint more then 10 yrs. Luckily on a Sero plan now, missing the best phones and honestly dread calling with a problem.

Can only suggest to first decide "is it really important enough to call about?", then if yes, be sure you understand completely what you're talking about, because sometimes they are telling you something you don't want to hear, but it is the answer! sometimes...

[brightedge]

I spoke with a rep in the executive support department this morning about the lack of coverage at my new house. She was very understanding and has scheduled a tech/engineer to visit the area and test the towers in 7-10 business days. If he/she finds that the signal strength is as bad as I say it is, Sprint will release me from contract without having to pay for ETFs. Of course, that's a big 'if'. The tech could just report back that signal strength is just fine, and then I'm right back where I started.

Fingers crossed...