This list was originally posted at sprintusers.com in 2007. If there are any edits to the numbers, go ahead and let me know. I'll update the list here.
SPRINT CONTACT NUMBERS:
Activations:
888-211-4727
888-328-4252
888-788-4727
888-715-4588
Activations No Wait Time (non automated):
866-516-8519
Business Customer Service:
800-827-1180
Business Customer Service (no wait time):
866-581-9266
877-297-4258
Business Retentions:
866-881-9571
877-812-1223
CEO, Gary Foress
703-433-4040 Direct
703-433-4352 Fax
Office of the CEO
Meghan Land - 703-433-4094
Collections:
800-808-1336
Corporate Headquarters (Higher-ups):
913-624-6000
703-433-4000 (automated directory)
800-829-0965 (automated directory)
913-794-0000 (automated directory)
Credit Department:
800-639-6116
Customer Service:
800-480-4727 (option 1)
800-639-6111
877-909-4806 (option 2)
888-211-4727 (option 2)
888-312-0050
888-328-4252 (option 2)
888-788-4727 (option 2)
Customer Service No Wait Time:
866-360-2159
866-744-7315
866-881-9571
877-206-4122
877-222-5006
Do Not Call Number:
888-382-1222
Employee Accounts:
866-250-2221
888-876-8381
Executive Services:
866-398-4606
888-569-4927 Fax
Fraud Department:
888-788-0788
International Roaming:
888-226-7212
Legal Department:
Kennedy, Leonard - Corporate Legal: 703-433-4274
800-829-0965 (need location and employee name, Legal Department is in Overland Park, Kansas)
913-794-1474 - Stewart S. Myers - Sprint Nextel, Senior Attorney
Law Department
6200 Sprint Pkwy
Eisenhower A
Overland Park, KS 66251
Office of Privacy - Legal Department: 800-639-6111
Sprint Nextel
Mail stop VARESP0403-A4112
2001 Edmund Halley Drive
Reston, Virginia 20191
Loyalty group:
800-614-9021
866-800-7398
866-888-2483
Marketing: (number is for survey, not able to contact a representative)
866-877-9830
Marketing Opt-Out:
800-865-7786
National Business Plan:
888-312-0050
Nextel.com Sales Support Desk
866-289-8375
Opt-Out Number (Sprint Services Only):
800-865-7786
Payments / Internal Collections:
800-808-1336
800-399-2504
PCS & Nextel phones:
866-866-7509
800-974-2221 (option 3, then option 2)
Porting Department:
877-688-1969
Power Vision / EVDO Support:
866-818-1944
Priority Team:
866-542-1258
Rebate Line:
800-477-4127
Residential Sales and Business Land Lines
800-877-7746
Retentions:
*2 (at the voice prompts state "CANCLE")
or 877-775-4886
Retentions No Wait Time:
866-881-9571
877-766-7697
877-851-1832
Sprint Ambassadors:
888-296-8806
Sprint Care:
866-881-9571
Sprint Corporate Security:
800-877-7330
Sprint Direct:
866-306-7056
Sprint Directory:
800-829-0965
Sprint Employee Value Program (National Volume Discounts):
888-457-6294
Sprint Network Management Center (Cell Towers)
888-859-1400
Sprint Subpoena Compliance (Malice Phone Call Traces)
Mailstop KSOPHM0206
6480 Sprint Parkway
Overland Park, KS 66251
866-259-7534
913-315-0736 Fax
Technical Support Tier 1:
*2 (tell Claire Technical Support)
888-211-4747 (tell Claire Technical Support)
Technical Support Tier 2:
866-588-9907
Tele Sales:
866-289-8375
888-253-1315 (option 3)
Total Equipment Protection (TEP):
800-584-3666
USF Charge Information
866-770-6690
Vision / 3G Wireless Web Support Tier 1:
866-588-9907
Vision / 3G Wireless Web Support Tier 2:
866-818-1944
WLNP Priority Help Link:
877-888-1518 (Password 4357# (HELP#))
On Your Sprint Phone:
Accessory Purchases #222
Airtime Usage *4
American Airlines Flight Information #22 (#AA)
Bill Payment *3
Charles Schwab Direct #724
Customer Service *2
Referral Credit System #733 (#REF)
Retentions *2 (tell Claire you want to cancel)
Tower Resync *18
Spanish Option *5
Voice Command *-> (talk) #->(talk)
PreCash Payment System #2274 (#CASH)
Western Union #986
Email Address:
Ecare email addresses:
ecare@cc.sprintpcs.com
ecare1@cc.sprintpcs.com
ecare2@cc.sprintpcs.com
ecare3@cc.sprintpcs.com
Executive Service:
executive.offices@sprint.com
Customer Service email address:
customer.servicenet@mail.sprint.com
Ambassador Program email address:
Ambassadorprogram@sprint.com
Marketing Opt-Out:
officeofprivacy@nextel.com
Sprint CEO and COO:
President and COO, Len Lauer:
Len.J.Lauer@mail.sprint.com
CEO, Gary Foress:
Gary.D.Forsee@mail.sprint.com
703-433-4040 Direct
703-433-4352 Fax
Sprint Employee Value Program (National Volume Discounts):
info@EmployeeValueProgram.com
Sprint Long Distance email address:
customer.servicenet@sprint.com
Sprint Complete Sense email address:
sprintphonemanager@sprint.com
UPDATE: 5/2010
Activations
888-715-4588
Business Customer Service
(88
788-4727
(877)-812-1223
Corporate HQ/Higher-ups, etc.
(800) 788-0743
Customer Service Straight to Rep.
(800)-658-7564
(877)-822-7505
(877)-349-4413*
Customer Service W/ Hold time
(88
211-4727
(88
788-4727
(877) 909-4808
Customer service Trouble Dept.
(866) 273-2163
Customer Service Employee Accounts
(88
876-8381
Collections
(88
-808-1336
(88
-547-8119
(800)-788-0788
Credit Department
(800) 881-8036
Executive Services
(88
347-8988
(866) 519-5698
(817) 215-3070
Fraud Dept. for Customers
(88
788-0788
Fraud Dept. for Officers
(877) 324-1925
Helpdesk
(800) 808-1058
(800) 220-7170
ID Check
(800) 881-8036
International Verification dept. (Inter. LD)
(877) 785-8414
International Roaming Department.
(88
226-7212
IT Help Desk
(877) 903-9923
Legal Department
(913) 624-5800
Lockline
(800) 584-3666*
(816) 237-3000 General Purpose Line
(816) 816-3604 General Purpose Fax
Misapplied Fax
(866) 751-8040: Pre Cash
(866) 751-8039: Others
Premium Issues Line
(877) 788-0743
Retention
(866) 207-7913
(800) 477-4127
Refunds Dept
(866)-267-2579
Subpoena Compliance
(913) 315-0660
(913) 315-0736: fax
Telesales
(88
253-1315
(800) 480-4727*
Tier 2 Supports
(866) 206-4108
The Following is for Law Enforcement USE:
Sprint Nextel Contact Numbers
24 x 7 Sprint Corporate Security (Law Enforcement Hotline):1-866-398-3284
To increase our service levels to PSAPs, a toll-free number specifically for PSAPs with no voice prompts. Callers are routed directly to our hotline queue. Note: this number is available 24 x 7 for all PSAP emergencies.
Non-Emergency email inquiries:
Nonemergency911Issue@sprint.com
Escalation Contact for Corporate Security
Paul W. Taylor - Manager of Electronic Surveillance
Desk: 913-315-7652
Mobile: 816-651-4025
E-mail:
paul.w.taylor@sprint.com
Sprint Nextel Addresses for Correspondence:
Address for Submitting Enhanced Service Request or
Billing/Cost Recovery:
Sprint Nextel Peg Clattenburg – 911 Cost Recovery
E911 Cost Recovery Desk: 913-827-0279
KSOPHT0101-Z3911 6391 Sprint Parkway
Overland Park KS 66251-3911 Email:
Peg.L.Clattenburg@sprint.com
Escalation contacts for the Sprint Nextel E911 Wireless Organization:
Rusty Griffin – 911 Production Supervisor Raymond Greig – 911 Production Supervisor
Desk: 913-827-0350 Desk: 913-827-0347
Email:
Rusty.Griffin@sprint.com Email:
Raymond.E.Greig@sprint.com
John F. Miller – 911 Production Supervisor Monica Puls – 911 Production Supervisor
Desk: 913-827-0485 Desk: 913-827-0529
Email:
John.F.Miller@sprint.com Email:
Monica.J.Puls@sprint.com
Terrence Phillips – Manager Network Engineering - 911 Timothy G. Kelley – Director Network Engineering
Desk: 913-827-0522 Desk: 913-794-8152
Email:
Terrence.Phillips@sprint.com Email:
Tim.Kelley@sprint.com
Sprint Nextel 911 Contacts 9/2009