Tips for Dealing with Sprint Customer Service

brightedge · #1 (**permalink**) 10-16-2009, 07:48 PM

Hopefully someone can help me out here. I've been with Sprint since 2003, and I have 5 lines. I just moved to a house on the other side of town, and I get very little coverage. 0-1 bars, -110dbm strength. I have tried every available radio for the TP, and have run the debug tests to see if any are better than stock (none are.) After talking with CS about this, they sent me an Airave and said, "It will cover 5000sqft and you'll get perfect reception and data speeds."

After setting it up and using it for two weeks, all I can say is, "5000sqft my eye." If I am more than 20' away from it, or if I go into another room, the call I am on is passed back to the Sprint towers.

I have tried repositioning it in different locations and at different heights, but I still don't get much better reception.

Outside my house isn't any better. I consistently get dropped calls when I drive out of my driveway. The Sprint coverage map shows that my neighborhood has "Excellent" coverage. I've even tried using a different phone - a Samsung Rant, and it was worse.

As a test, I stopped at an ATT store and picked up an iPhone for testing purposes. Low and behold, I get perfect signal strength all around my house and yard.

I've talked with CS, Acct Services, and supervisors in both departments, and have gotten nowhere. My Sprint phone is my primary line for home and business use. Without it I am dead in the water. I haven't called the "bat phone" listed in the first post yet, but will on Monday. At this point I just want out. I've spent hours on the phone with CS, and have had one too many conversations with clients who say, "I'm sorry, you're breaking up...I can't hear you." Of course, I don't want to pay ETFs for all 5 lines either.

Thoughts?

**MrObvious** · #2 (**permalink**) 10-17-2009, 10:25 PM

Quote:

Originally Posted by brightedge

Hopefully someone can help me out here. I've been with Sprint since 2003, and I have 5 lines. I just moved to a house on the other side of town, and I get very little coverage. 0-1 bars, -110dbm strength. I have tried every available radio for the TP, and have run the debug tests to see if any are better than stock (none are.) After talking with CS about this, they sent me an Airave and said, "It will cover 5000sqft and you'll get perfect reception and data speeds."

After setting it up and using it for two weeks, all I can say is, "5000sqft my eye." If I am more than 20' away from it, or if I go into another room, the call I am on is passed back to the Sprint towers.

I have tried repositioning it in different locations and at different heights, but I still don't get much better reception.

Outside my house isn't any better. I consistently get dropped calls when I drive out of my driveway. The Sprint coverage map shows that my neighborhood has "Excellent" coverage. I've even tried using a different phone - a Samsung Rant, and it was worse.

As a test, I stopped at an ATT store and picked up an iPhone for testing purposes. Low and behold, I get perfect signal strength all around my house and yard.

I've talked with CS, Acct Services, and supervisors in both departments, and have gotten nowhere. My Sprint phone is my primary line for home and business use. Without it I am dead in the water. I haven't called the "bat phone" listed in the first post yet, but will on Monday. At this point I just want out. I've spent hours on the phone with CS, and have had one too many conversations with clients who say, "I'm sorry, you're breaking up...I can't hear you." Of course, I don't want to pay ETFs for all 5 lines either.

Thoughts?

Get another Airwave or two?

brightedge · #3 (**permalink**) 10-18-2009, 08:51 AM

Quote:

Originally Posted by MrObvious

Get another Airwave or two?

Not a chance. Since each has to be connected to my router, I'd have to run Ethernet cables through my house or buy some specialized wireless adapter.

I've run across another Airave issue - it sucks at passing along DTMF input. According to the Airave Engineering dept, the VOIP technology used by the Airave often causes DTMF to disappear. Their fix? Switch to Long Tones. Right, like I'm going to wait 1+ seconds for each digit to sound before I enter the next.

I'm calling/emailing the CEO's office tomorrow. I want out.