SERO Premium - Page 42

flashburn · #1 (**permalink**) 10-01-2010, 03:55 PM

Just got off the phone with Employee Customer Care. The guy I spoke with was well-informed and knew exactly what I was talking about, was able to upgrade to Sero Premium and activate my new Evo in less than 5 minutes.

**GirlGoneGeek** · #2 (**permalink**) 10-01-2010, 04:06 PM

I'm loving sprint more and more for this

Great things are happening for everyone!

Ciege · #3 (**permalink**) 10-01-2010, 04:08 PM

Just went to a corporate sprint store. They would not let me pick up an EVO there for SERO Premium unless I paid FULL PRICE. They would give me no discounts at all. Told me if I wanted discounts that I would have to buy online or from telesales.

**GirlGoneGeek** · #4 (**permalink**) 10-01-2010, 04:27 PM

Quote:

Originally Posted by Ciege

Just went to a corporate sprint store. They would not let me pick up an EVO there for SERO Premium unless I paid FULL PRICE. They would give me no discounts at all. Told me if I wanted discounts that I would have to buy online or from telesales.

I assume that's b/c stores make their money on the plan when they sale you a new line or upgrade. Since you have a special plan, they make nothing. I understand that point of view. Sucks for you though!

thegameksk · #5 (**permalink**) 10-01-2010, 04:32 PM

So annoyed. Ive run around to 6 different stores today. Every time I call Sprint I am told something different in regards to where I can buy the phone and activate it. I was told go corporate and I went to 3 different ones all of whom said they couldnt do it. I called sprint from the store and they spoke with them and pretty much argued about it but in the end they still wouldnt do it. Then I called Sprint again and was told only way to get it is through telesales. Sprint had so long to prepare for this and idk how no one seems to know what the process is. Such a joke.

ink718 · #6 (**permalink**) 10-01-2010, 05:07 PM

Quote:

Originally Posted by thegameksk

So annoyed. Ive run around to 6 different stores today. Every time I call Sprint I am told something different in regards to where I can buy the phone and activate it. I was told go corporate and I went to 3 different ones all of whom said they couldnt do it. I called sprint from the store and they spoke with them and pretty much argued about it but in the end they still wouldnt do it. Then I called Sprint again and was told only way to get it is through telesales. Sprint had so long to prepare for this and idk how no one seems to know what the process is. Such a joke.

If I were you I would just get it through telesales. Sprint stores want you to upgrade the plan to a higher price and then renew your contract so they could make more money. Just do it through telesales or wait around and see what happens.

**clockcycle** · #7 (**permalink**) 10-04-2010, 12:32 PM

Quote:

Originally Posted by thegameksk

So annoyed. Ive run around to 6 different stores today. Every time I call Sprint I am told something different in regards to where I can buy the phone and activate it. I was told go corporate and I went to 3 different ones all of whom said they couldnt do it. I called sprint from the store and they spoke with them and pretty much argued about it but in the end they still wouldnt do it. Then I called Sprint again and was told only way to get it is through telesales. Sprint had so long to prepare for this and idk how no one seems to know what the process is. Such a joke.

Sorry to hear you had to go through such a hassle.

But just to confirm, you can get this done at the corporate store. Get a manager to call National Sales and get it done for you.

It seems it's so new that the employees are not up to date. All their excuses are for OLD SERO, but they seem not to be aware of the NEW SERO Premium plans, and that they "CAN" get it processed for you.

I called and spoke with 4 reps on the phone, the last guy bent over backwards for me, looking for "employee care" phone number. At the end he asked and confirmed from 3 supervisors that I could only get mine done at a corporate store.

I had already done so earlier that day and was told NO. But armed with notes on my account and confirmation, I went to another store. The floor manager happen to be greeting at the door, she took me to her station.

There the TECH says nope, they can't do SERO (No one asked him, but he volunteered the info. I politely told him that was the previous answer, but that it changed on OCT 1. - sounds harsh, it didn't really come out that way, the guy was cool and I wasn't a brick with him.) The manager says the same thing, but that she was gonna call national sales just to be sure. I told her my story and she confirmed the notes on the account. 10 mins later it was handled, she told me that my corp discount would be removed, everything else stays the same and that I would only be able to do my upgrades at a corporate store from now on, as long as I kept my SERO account.

Later that day I called *2 to have my previous bill adjusted, the rep reminded me "You can never change your plan, if you ever decide to leave SERO, you can never be put back on it."... (she also told me it would be my last $20 credit, as SERO is a "NO Discount" plan. Also confirmed they are auditing accounts and removing discounts. Same goes for family/multiline plans, only the first and second lines would qualify for discounts on the standard everything plans.)

-CC

Dulanic · #8 (**permalink**) 10-04-2010, 01:24 PM

Am I the only one who found the new SERO not worth it? I had 3 phones on SERO. I worked it out and with SERO premium /w a 4G phone would have cost me $159.97. EPRP would have been $154.98. Normal family plan + corp discount will be $145.48. In addition it would have cost me $249 each epic AND I would have had to deal with a rebate. I decided to swap to the family plan and now I can just upgrade as normal at RS or BB and then I only have to pay $219 per phone now.

I also had 1 month left before I could upgrade, employee accounts wouldnt budge, once I swapped plans, the consumer accounts customer service bumped me up 30 days for $25 on both phones.

Even with 2 accounts it isnt much difference. $100 vs $110 which the extra $10 would be worth it to me for the fact you can upgrade at 3rd party retail stores which are cheaper. + Premier customer upgrades.

thegameksk · #9 (**permalink**) 10-01-2010, 04:12 PM

Best buy told me they couldnt do it for me. Kept telling me I needed a new plan. They said they cant get into sero accounts.

**Mojary** · #10 (**permalink**) 10-01-2010, 05:36 PM

like miss Courthey said...the stores make their money on upgrades and/or new lines. so their trying to get the most out of you by saying no and only giving you a choice to upgrade out of the old plan and into a new one.

go the telesales route.