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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Nice, wish I had the same luck. Went in with my refurbished phone (stock) keeps locking up and wasn't receiving any calls. The tech told me there was nothing he could do about the phone that it seemed to be working now. I explained about the issues I was having before and how I'm having them now with this refurbished that I got 3 days ago. Then told him about the memo and he told me the most he could do was exchange it for an htc snap. I proceeded to tell him about the touch pro 2 and how I would prefer a phone of equal or greater quality. Then I was denied. I was given back my phone, I left the store, and then spent 2 1/2 hours talking to 4 CSRs to fix the incoming calls issue. Again I decided to ask about the touch pro 2 but I was told that it was impossible that that was just an offer in may (what!?). I'm going to keep trying whenever issues appear on the phone even if it means getting more refurbs TPs. Anyone from PR with any luck? |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Sprint probably won't take this off as an option. I don't think they can to be honest. I can see why they are doing it and if they are wanting to proactively get people out of the TP due to repair costs then they aren't going to offer just BB's and the Treo Pro, I mean they are probably obligated to offer the TP2 and they can't take it back once they've put it out their. It just won't fly. I mean how many people on this site alone have been "promised" a TP2 and had notes on their account to get a TP2 when they become available!!? If they pull it then they will have a HUGE mess on their hands with these situations... So I wouldn't sweat it, just try and be patient, and I know it's hard, but it will come. It may take a few weeks to completely pan out but it will come.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Well I dropped off my TP tonight and had it replaced with a TP2. Its a shame that there are so many different stories taking place here. Mine was ordered early Saturday afternoon and was expecting it Tuesday, but my Sprint store sent me a text telling me its in the house. I did get to play with a Hero while I was waiting for them to set my phone up. The Hero is a very nice looking phone and has a nice setup going for it. Although I was more impressed with the Palm Pre video I was watching which showed some serious multitasking with a screen to switch processes.
Anyway, yeah go to the ASC (one with a repair center) to get the hookup. Don't bother with the phone cause they don't seem to care. Make sure the person helping you in store is not a d*ck. Be nice and let them know the other devices aren't an option, and neither is a replacement TP. For the record my TP did have issues. It would lock up at times, overheated a lot and the chrome was cracked by the arrow key. They couldn't deny the overheating since my back cover turned color from all the heat. And the TP 2 is BNIB... Box included.... Sprint is back on my good side for addressing my concerns. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
word. the tour is a really good phone tho, its very stable and much faster than the curve. but either way, its a BB. the hero is sick tho! all i know is, yes some people have successfully been swapped into TP2's, but right now their OOS. not backordered, but OOS. so your luck of getting a TP2 is minimal if at all right now, just give it some time, give it a couple weeks. but i recommend going to the service centers tho, they can do more with you and are smarter than they tech support people, tech support = jerk, jerk, splurg!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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You are so true! I have a great rep @ a ACS and on Oct 17th ( NYC ) I am going to get my TP2. Brand New Spanking one.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Everyone, please relax! Please refrain from swearing, name calling, hitting, knifing, sniping, food throwing, etc.
You know what I like to watch when things get a bit wild in threads like these? THIS video! *hint hint* Consider this a friendly warning -Saumaun
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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