Sprint replacing Touch Pro with Touch Pro 2! - Page 39

**GhettoBSD** · #1 (**permalink**) 10-12-2009, 05:09 PM

ok so i've been away for a little while... what is going now lol

Can I call a sprint # and request a replacement or do I have to go into the store. Not a member of the HF so I couldn't see the memo.

My phone is from december of 2008 and is having issues with keyboard (like everyone else) and the white lights stay on (home, back, call & answer) and rarely turn off anymore lol. Would that qualify?

Yah I'm not a noob just behind on the times!

Raiderjoelocal13 · #2 (**permalink**) 10-12-2009, 05:31 PM

In L.A I had no luck getting a TP2 but the great news is that they fixed my broken screen and D-pad. I told the repair tect I hope this time it last and we won't have to order yet an other replacement.

spdanny13 · #3 (**permalink**) 10-12-2009, 05:55 PM

Quote:

Originally Posted by Raiderjoelocal13

In L.A I had no luck getting a TP2 but the great news is that they fixed my broken screen and D-pad. I told the repair tect I hope this time it last and we won't have to order yet an other replacement.

which sprint store did you go to? I went to the one on gaffey in Pedro and they didnt want to even try for the TP2. All they wanted to do is get me another refurb. They acted as though I was just trying to get something for free. I even called and spoke with retentions and the guy on the line basicly laughed at me when i brought up the memo. I guess because I didnt have the link for the csr to see it. Guess i will have to wait until asurion starts giving those for replacements.

Raiderjoelocal13 · #4 (**permalink**) 10-12-2009, 07:17 PM

I went to the one in down town Long Beach off Long Beach blvd and Ocean. The girl that helped me out was new and didn't know much. Next time I have problems I'll be heading to an other store because that one is a corporate store.

toviaheli · #5 (**permalink**) 10-12-2009, 05:34 PM

I thought I'd try to stop at my local store, memo in hand. Shared my issues with the TP and History. The manager listened since I brought in both the Refirb I had just received AND the phone that was broken. I explained how the broken one was in better shape than the refirb and told him I'd had enough of the model. He immediately offered me the TP2, but when he went to pull it up on the screen it was no longer listed as a TEP replacement (he showed me the screen). I just figured that's because they're out of stock. He gave me his card and told me to call him every couple days and he will check, when it is available again he'll replace both mine and my wife's.

Burnsville, MN store

cmdauria · #6 (**permalink**) 10-12-2009, 05:58 PM

Well, I went on Friday to the authorized service center. Told the rep what the problem was. I mentioned the memo and she said no problem. She did have to order it. Long story short, I got the phone call today to come and pick up my TP2. I just had to make sure to bring the tp1 for the exchange. I am a very happy camper.

Aniken · #7 (**permalink**) 10-12-2009, 06:01 PM

Confirmed. Thanks for the information.

Walked into ASC in Columbus, Ohio with front buttons not working... technician behind the counter listened while I told him about the phone locking up while charging overnight, typed a few keys and stated that they were out of repair parts and asked if I would like a TP2 as a replacement considering this was the 4th time.

Hell Yeah!!! Tomorrrow @ 3pm.

You guys rock!

xxthomasxx · #8 (**permalink**) 10-12-2009, 06:06 PM

I am in columbus as well which store did you go to? Thanks in advance.

Aniken · #9 (**permalink**) 10-12-2009, 06:24 PM

Sawmill Road.

By the way, I look forward to seeing (reading) everyone in the TP2 forum!

facemob · #10 (**permalink**) 10-12-2009, 06:28 PM

heh i wonder if they would give you a hero as a replacement... nah let me stop