Broken Screen Help

jordnbball08 · #1 (**permalink**) 03-12-2009, 12:00 AM

Today my phone fell out of my hoodie pocket at work without a case and when i went to use it the next time the back light came on but the screen was blank. i pulled the battery out but nothing changed. now the screen is half completely black and other half is back lit but blank. phone can still make calls and i am receiving texts and voice mails that unfortunately i cant retrieve. anyone have any ideas on whats wrong. do you think a sprint store will replace? Thanks in advance to anyone with advice. will it matter if i have a flashed rom when i take it in?

**Merdinh** · #2 (**permalink**) 03-12-2009, 12:31 AM

Quote:

Originally Posted by jordnbball08

Today my phone fell out of my hoodie pocket at work without a case and when i went to use it the next time the back light came on but the screen was blank. i pulled the battery out but nothing changed. now the screen is half completely black and other half is back lit but blank. phone can still make calls and i am receiving texts and voice mails that unfortunately i cant retrieve. anyone have any ideas on whats wrong. do you think a sprint store will replace? Thanks in advance to anyone with advice. will it matter if i have a flashed rom when i take it in?

Just take it to a repair center, and if you have insurance they will either repair it, or replace it with another one.

crazychef · #3 (**permalink**) 03-12-2009, 03:04 AM

yes itll matter that u have a flashed ROM, if they get it working and its a way diff setup, their gonna know, plus theyll check or ask if they see something their not used to... thats assuming they get it working right anyways

mustangcoupe · #4 (**permalink**) 04-10-2009, 09:14 PM

So today somehow I broke the touch screen on my touch pro I think I may have applied too much pressureto it while the phone was in my pocket..... I now need to activate the start menu some how with the keyboard so I can get to the programs list and do a backup. (I think my recent one should be ok but just to be sure...)

Also any way to make sure it can be hardreset so my data/email/messages contacts ect are wiped. I am going to go back to VZW tomorrow and see what can be done but dont want to give them back a phone with personal info on it.

Any ideas?

Thanks

pastert33 · #5 (**permalink**) 04-10-2009, 09:23 PM

Not sure it works with a vzw phone but you can hold down the volume(down), the power button and the circle button and then follow the prompts.

mustangcoupe · #6 (**permalink**) 04-10-2009, 09:29 PM

will that work without the touchscreen operational?

jaytv · #7 (**permalink**) 04-10-2009, 09:32 PM

Why don't you try it?

BigMike49 · #8 (**permalink**) 04-10-2009, 09:53 PM

Not sure if verizon works like sprint but I went into the store and waited while my screen was being replaced.

mustangcoupe · #9 (**permalink**) 04-10-2009, 10:01 PM

Just realized I posted in the upgrades forum sorry, I will repost in the general forum,
Mods please close this one.

wsguede · #10 (**permalink**) 06-09-2009, 02:40 PM

So I bought my touch pro on 1/1/09 and havent had many problems with it at all. Some minor stuff, could be a rom issue w/e

The biggest thing that has been pissing me off lately is the touch screen.
when i have the keyboard out, the touch screen no longer works. I thought this could be a bug in the ROM i used, but i switched roms and i still have this problem. Does anyone else have this problem? is there a solution other then to get a new phone?

ps. sorry if this has been asked and answered, i dont know what to search that wont bring up 4000 threads...