SPB Software - Buyer Beware Scam

[orionsbuckle]

i havent had issues with spb but i havent really used any other products other then spb backup...however i had one of the oldest versions and had to update it well they upgraded mine at half price then like two weeks later came out with a new 2.0 or something and i emailed them and they gave it to me for free.

[blazingwolf]

@Devileyezz's,

I don't think you have much room to post that they are being jerks when you have responded the way you have. If you want to be taken seriously then you really should not stoop to their level. It makes you just as bad as them.

[lbe]

crazycat sounds like an arsehole to the customer thats for sho. if heis the moderator , why cant he move the thread to the right place?

[PocketPcUser]

Originally Posted by lbe

crazycat sounds like an arsehole to the customer thats for sho. if heis the moderator , why cant he move the thread to the right place?

He could have. I don't know why he didn't, either. I was the first person to respond to the issue at hand/thread, but it was fine being in the forum it was posted in. I understood the history behind the topic. In general, a lot of users/Customers are complaining about the lack of response about the Widgets and this is about 35-50% of the complaining about lack of responses. This has already been raised and is currently being discussed. I don't know the time-frame of how long it may take, but I hope that we'll all know something soon. The complaints from the Moderator who was quoted above are not ones I specifically agree with. The concern was regarding general responses to problems or users - this can apply to Spb MS as well as some other products. Therefore, it was not off-topic.

@blazingwolf
I don't think the user was at all that much out of line. I think he was voicing his opinion, and I was fine with that. I just didn't want to substitute the forum for Twitter.
Though even BET Awards used Twitter, so maybe forums are outdated...

And just to clarify, CrazyCat is not a jerk. He is just a very dedicated supporter of Spb and an avid Spb Expert that means well. Is he loud at times? Yes. I think some of this is just personality, while some is just trying to do the right thing. Again, this is not a representation of either mine nor Spb's Policies or opinions.

[darnell]

Sorry you're having problems.

I own several SPB products and always received great support from them.

[guitardoc64]

I've had SPB products installed on every PPC I own and never had a problem.

[PropagandaX]

No problems with SPB here, ya they take forever to update apps but usually the big issues are delt with. I have seen crazycat before act like a nincompoop. I think everybody needs to calm down and I think its a bit much to drag this out to multiple forums. The best way to share your disapproval with a product is to not use it

[PocketPcUser]

Originally Posted by PropagandaX

No problems with SPB here, ya they take forever to update apps but usually the big issues are delt with. I have seen crazycat before act like a nincompoop. I think everybody needs to calm down and I think its a bit much to drag this out to multiple forums. The best way to share your disapproval with a product is to not use it

Though I agree that is one way of getting the problem solved for that individual user/Customer, I don't like having people do this. Sometimes it works and sometimes it doesn't. But, I think that having more than one location to talk about it is actually beneficial. Just look how it did here. Mixed results, some good and some bad. I think that it is a good indicator (Bad really, but an accurate one) that shows that over the years Spb has not stayed as consistent as they need to with regards to support. However, they are much larger then they were before. It just is taking them a while to compensate it would seem..

[Devileyezz]

Originally Posted by ZED_pt

From what i read i think the problem is not lack of support.The problem is that you ask for answers in the wrong forum...if they started answering question in the wrong forums it would soon be impossible for both us customers and them providers to track threads and read/respond to them.

A good example...when i open this sub-forum "pocket-pc software" i only expect to see threads about new software or new versions and not complains.If i start seeing too much of this i will stop watching this forum and look for a more organized one...good thing this forum has nice admins that keep the place clean.

Normally, I'd get annoyed by such a half-glass-empty post. But I just had a protein shake. You really think this thread would have been here had the moderators not approved of it? (Mods like CozBoogie are ninja-speed at this!)

Originally Posted by blazingwolf

@Devileyezz's,

I don't think you have much room to post that they are being jerks when you have responded the way you have. If you want to be taken seriously then you really should not stoop to their level. It makes you just as bad as them.

I whole-heartedly agree with you. I feel stupid for reacting that way. But the reason why I got annoyed at his sarcasm was because of all the crazy cat talk behind the scenes.

Originally Posted by lbe

crazycat sounds like an arsehole to the customer thats for sho. if heis the moderator , why cant he move the thread to the right place?

That's the thing. There is no right place. He can't flat out say "I'm censoring you because we want to maintain a positive image and all negative commentors will be killed". So saying things like "wrong stuff in the wrong forum" gives him the right to manipulate the thread if he wants to.

Originally Posted by PropagandaX

No problems with SPB here, ya they take forever to update apps but usually the big issues are delt with. I have seen crazycat before act like a nincompoop. I think everybody needs to calm down and I think its a bit much to drag this out to multiple forums. The best way to share your disapproval with a product is to not use it

I agree. But I've worked on both sides of situations such as these and trust me, community rallies have almost always changed things for the better. My problem is I actually like SPB, and instead of walking away from them, I want them to open their eyes. Like I said earlier, personally, it's no biggie. But almost 9 out of 10 users on SPB forums are totally disappointed with SPB's lack of support. If I post a link to this thread, trust me, crazy cat or some other mod will remove it and SPB will never get their act together. They have pictures of their "offices" here and there and trying to show they are big. When you show off how big you could be, people are obviously going to have expectations.

All in all, this is simply a buyer beware from me. Vista sales we never good because of buyer bewares all over the Internet. And man, was I thankful for those!

[Devileyezz]

PocketPCUser: I respect what you've done and how you've handled this situation (atleast on here) very professionally despite the fact that you're not employed by SPB. Kudos to you! I also noticed that you (or SPB?) unlocked the original thread to allow more comments.

And to everyone else who is very inquisitive about my problem, you can always refer to my threads/posts on SPB forums and see how most of them have never been responded to. It's like you standing at the bar with cash in hand and the bartender simply does not pay attention to you. You turn away lookin' like a retard.

Also, my gripe is more about the fact that user threads with simple questions or complicated ones, or bug notices simply go un-responded leaving everyone in the dark. Oh, and love the official response on this one.. "ask for a refund". Pfft, lol, like THAT works. Before anyone wants to say "Mobile Shell 3 was a blockbuster and so they can't cope with the sudden increase in demand", needs to look around a little. For example, jgjackson on SPB Club (a user like you and me) has single handedly made a LOT of things on MobileShell3 very easy for a LOT of users. So, when he naturally had a question.. crazycat striked again. Crazy's answer? SPB Games department is completely different, so they can come out with games whenever they want. Well then, if they are different, their support system should also be within the same "SPB games dev team", so prey tell.. why is the Games support forum ALSO dead? Look at this user who posted on 15th of MAY and so far no answer!!

I come back to my original, I didn't intend this to be a huge discussion.. it was simply supposed to be a buyer beware.