SPB Software - Buyer Beware Scam

[Atomic2Mod]

Originally Posted by PocketPcUser

Yes, that was I who personally unlocked the thread. And I don't think you saw this in my replies above, but you are more then welcome to post this link (To this thread we are in now.) in that thread should you be interested to do so. I think that this is a more appropriate location to discuss openly (Though, I am still bound by the same policies as I am on Spb Club.) the many issues Customers have with Spb. That way Spb has no choice but to listen and read and Moderators here are not inclined to save any image of Spb, and this is a method that we can discuss comparatively Spb and other Developers without being off-topic - it's all relevant here because that is the purpose of this Sub-Forum.
Also of note: I have been trying to get the same fire lit (Under Spb's Support) to try and improve that one aspect of their business. They do a great(!) job when they have the resources available. Just look at Spb Puzzle, Spb P+4.x.x and Spb Mobile Shell 3.0. However, they are taking on more than they can chew it seems as they are getting involved with I-Phone, Symbian, Android and all the time still trying to maintain an almost outdated suite of Windows Mobile products. They've needed to have Diary, Time as well as Spb Finance updated for quite a long time. However, for whatever reason - Spb has each time released newer version of Spb Mobile Shell and P+. They seem to do a great job on these, so I am just hoping that they give some love to their other products. However, I too really love what Spb does and that is what draws me to their aide and support. They deserve it to me, because I see what great things go on in the background and know their intentions. And, most of the time I don't have any issues with their software that isn't fixed before the product gets to RC. However, regrettably there are still users waiting for other products that they purchased - for fixes or improvements that they haven't released or developed yet. This is where I have no control, so I just can give a voice and discussion and hope to see some explanation. Most of the time, there are good reasons for why the feature has not been implemented. However, due to the policies they can't always tell this to public threads. It's a sad situation at times, and you just wanna go to that one customer and tell them - but you can't as you, too, are bound by that same policy.
Still... I am hoping this changes as there have been several suggestions that I have raised that hopefully will get implemented to allow improved support and response time.

I am so very upset with the SPB folk, I won't ever buy another app from them. I feel totally let down. I have been a loyal customer of theirs, but them not updating products has gone completely out of hand!

I used SPB Finance and have come to rely on it greatly. I paid full price, paid for uncovered updates, paid to have it on several phones here. We learned to live with the bugs in the program that they never got rid off.

But NOW, the program doesn't work on 6.5 phones and it hasn't been updated in over 2 years. They used to string us along with "it's not abandoned, but we can't tell when we'll have an update", but now it's simply "we can't tell IF we'll have an update".

Since this goes on with many of their apps (except SPBMS), I see no reason to pay up, only to have buggy software that never get any support. A company like that will no longer get my money.

And that's just my opinion.