Omnia being reduced to $99

[badfrog]

Originally Posted by varshaska

Just an update us verizon folk, I just called them, and they credited my account. I bought it online, and they had no issues crediting me back $100.

I called *611 and they couldn't help me, they spoke to a floor manager who also said there was nothing they can do... I wish they could all get their heads together so everyone is on the same page.

I just got off the phone with my local store and they said there was no reason someone couldn't have adjusted my account over the phone and they credited my account $100.00.

[Adrynalyne]

The few, the proud, the morons.

We are Verizon. Resistance is futile. You will be confused.

Typical cell phone company. Alltel was worse.

[rgsekula]

FWIW

I bought my Omnia Last month for $229+ 70 MIR.
Now its $170 + 70 MIR. So I called and the Lady on the phone had no problem crediting my account $50.

:Shrug:

Edit: so in haste I had them credit my account only $50 the other day. But a phone call today got back another $50. So I got the phone for only $49!!! The best part is that I sold my i760 on Ebay for $130. I was planning on sticking with Verizon anyway. So I made + $70 to switch to the Omnia. Cool Beans. Thanks for the heads up guys.

[gaurhoth]

I bought my omnia online on Feb 5 for $149.99 ( Orig Price $269.99 - $70 Instant Rebate - $50 new two year credit ).

Based my calculations off the current price being at $169.99 - $70 rebate - $50 New 2 year credit = $49.99. $100 difference.

Called today to get a credit and had to argue with them a bit, but stayed firm and after 3 'trips to the supervisor', finally they came back and gave me a $100 credit. They tried to just give me the difference between $149.99 and $99.99 ($50 credit). It felt 'rehearsed' on their end... they knew once I wouldn't give in it was a matter of time. I think they just made it difficult hoping either 1) I wasn't good at math or 2) I wasn't patient.

Oh well...nothing new from big companies. Always have your facts straight and hold the line.

Gaurhoth

[badfrog]

at first they tried to jsut give me the difference of $50 also, but I explained the math to them and they said they gave me the full$100, I'm going to verify it once my statement is updated, which they said will be in 24-48 hours

[badfrog]

I just got my bill, it still showed the full price, so I called customer service and they said I only got a credit for $50 which would show on my next bill, she kept going off they couldn't give me the full $100 difference because I got a mail in rebate, which I did not. my invoice clearly states NOT ELIGIBLE for either the instant or mail in rebates.

then she proceeded to tell me because I already had received a $50 discount, they could only give me $50. the $50 I had already got was for renewing my contract, and has nothing to do with the base price of the phone, which was $199 when I bought, and then 4 days later was $99. she was rude and belligerent and kept adding the amounts together the wrong way. she finally said she would give me the additional $50, but never said why she changed her mind.

I have been trying to call my local office to have them verify the changes, since they were the ones who initially told me I would get the full $100 and apparently didn't, but I can't get anyone there to answer the phone. hopefully tomorrow I will have time to swing buy and get this sorted out. meanwhile I have stopped my auto pay on my account and am only paying them what they have told me they adjusted the price to on the phone.

[07aspenx]

Originally Posted by badfrog

I just got my bill, it still showed the full price, so I called customer service and they said I only got a credit for $50 which would show on my next bill, she kept going off they couldn't give me the full $100 difference because I got a mail in rebate, which I did not. my invoice clearly states NOT ELIGIBLE for either the instant or mail in rebates.

then she proceeded to tell me because I already had received a $50 discount, they could only give me $50. the $50 I had already got was for renewing my contract, and has nothing to do with the base price of the phone, which was $199 when I bought, and then 4 days later was $99. she was rude and belligerent and kept adding the amounts together the wrong way. she finally said she would give me the additional $50, but never said why she changed her mind.

I have been trying to call my local office to have them verify the changes, since they were the ones who initially told me I would get the full $100 and apparently didn't, but I can't get anyone there to answer the phone. hopefully tomorrow I will have time to swing buy and get this sorted out. meanwhile I have stopped my auto pay on my account and am only paying them what they have told me they adjusted the price to on the phone.

If all else fails you can always return the phone since you're within the 30 days. Then go to another Verizon store and re-purchase the phone for $99.

[badfrog]

I went in today, they got it right finally and my account is updated correctly.