[07aspenx]

Originally Posted by badfrog

I just got my bill, it still showed the full price, so I called customer service and they said I only got a credit for $50 which would show on my next bill, she kept going off they couldn't give me the full $100 difference because I got a mail in rebate, which I did not. my invoice clearly states NOT ELIGIBLE for either the instant or mail in rebates.

then she proceeded to tell me because I already had received a $50 discount, they could only give me $50. the $50 I had already got was for renewing my contract, and has nothing to do with the base price of the phone, which was $199 when I bought, and then 4 days later was $99. she was rude and belligerent and kept adding the amounts together the wrong way. she finally said she would give me the additional $50, but never said why she changed her mind.

I have been trying to call my local office to have them verify the changes, since they were the ones who initially told me I would get the full $100 and apparently didn't, but I can't get anyone there to answer the phone. hopefully tomorrow I will have time to swing buy and get this sorted out. meanwhile I have stopped my auto pay on my account and am only paying them what they have told me they adjusted the price to on the phone.

If all else fails you can always return the phone since you're within the 30 days. Then go to another Verizon store and re-purchase the phone for $99.