Anyone switched from Touch to Touch Pro through insurance?

[Primenall]

Well here is the "end of life" info, the touch was discontinued 9-14 and the replacement model (when out of touches new or refurbs) is the Diamond, the Touch pro is the replacement for the Mogul.

Right now the only way is to find a store without any new or refurb touches and convince them you need an immediate replacement, not one mailed out.......your phone function doesn't work and you need it Now...Policy says it should be replaced with Diamond in store, but you know how it can go either way.

If you can't read the .DOC document after opening, just click on each line under EOL header.

[98classic]

Originally Posted by Primenall

Well here is the "end of life" info, the touch was discontinued 9-14 and the replacement model (when out of touches new or refurbs) is the Diamond, the Touch pro is the replacement for the Mogul.

Right now the only way is to find a store without any new or refurb touches and convince them you need an immediate replacement, not one mailed out.......your phone function doesn't work and you need it Now...Policy says it should be replaced with Diamond in store, but you know how it can go either way.

If you can't read the .DOC document after opening, just click on each line under EOL header.

nice thanks for the info.

[phillips82]

i have been working with sprint but not tried asurion. so far about 10 emails through sprint . several different stories so far from straight replacement to pro from tech support to pay differecne of two phones with 75 instant saving and 75 credit to bill . still working though i am sick of the touch had to swap as early as 3 weeks ago.

[brownhornet]

Hmm.... I wonder what the end of life date is for alltel.

[TonyDiv]

They still have a stock of 6700s at Assurion, and it's been eol'ed for a long time. If you're just paying your $7 a month hoping for an upgrade, you are probably wasting your time. it's going to be quite a while before they upgrade your touch.

[FBP Si 2000]

Originally Posted by TonyDiv

They still have a stock of 6700s at Assurion, and it's been eol'ed for a long time. If you're just paying your $7 a month hoping for an upgrade, you are probably wasting your time. it's going to be quite a while before they upgrade your touch.

That is the truth...I had my 6700 replaced for a cracked screen and was sent another 6700. This was just last month too.

[doylecm]

When I had my 6700 replaced in the store earlier this year, they replaced it with a Mogul. So your chances are certainly better if you take it into a corporate store and your phone is D.O.A.

[savior02]

Originally Posted by doylecm

When I had my 6700 replaced in the store earlier this year, they replaced it with a Mogul. So your chances are certainly better if you take it into a corporate store and your phone is D.O.A.

i will try this

[SINBAD1976]

I was able to get the new touch diamond at a local store. I had issuses with my touch before I left on a business trip. The Refurb they had did not work, so the guy said he had no choice but to swap it for the new touch.

Sinbad

[Primenall]

Yeah it is "supposed" to be store policy if you have TEP and your phone function is completely dead, to swap you for the same model refurb and if no refurbs then new of the same model, and if none of your model, then to upgrade you to a new or refurb of the replacement model (in our case the Diamond).

A lot of stores try to weasel out of this policy and order you a mailed replacement, they are allowed to do this if your phone is messed up but functions enough to make calls, but when the phone function of your phone is completely dead and they can't fix it, they are supposed to do an In-store replacement from what they have in stock.

In my post above it shows some of the phones and the replacement models they are supposed to give.