[Primenall]

Yeah it is "supposed" to be store policy if you have TEP and your phone function is completely dead, to swap you for the same model refurb and if no refurbs then new of the same model, and if none of your model, then to upgrade you to a new or refurb of the replacement model (in our case the Diamond).

A lot of stores try to weasel out of this policy and order you a mailed replacement, they are allowed to do this if your phone is messed up but functions enough to make calls, but when the phone function of your phone is completely dead and they can't fix it, they are supposed to do an In-store replacement from what they have in stock.

In my post above it shows some of the phones and the replacement models they are supposed to give.