6700 ---> 6800 via insurance swap?

[Gervy]

Very cool.... I just called Asurion and sweet-talked them into sending me a 6800.
Pays to get a southern-woman on the phone, and then kill her with kindness.


Gervy

[PDAPhoneJunkie]

Originally Posted by Gervy

Very cool.... I just called Asurion and sweet-talked them into sending me a 6800.
Pays to get a southern-woman on the phone, and then kill her with kindness.


Gervy

That's what I did two replacments ago. But then I asked if it ould be a replacment or BNITB? She called customer service and some man got on line and found some 6700s I was SO mad. I got my replacment yesterday and it has a defective screen! When you hit the bottom taskbar is goes purple and fuzzy. I called tech support they said they'll over night me another one. The online tracking says it's in the area. But I tried to get them to gimme a 6800 and they say they can't cause I didn't buy the phone from them and they shouldn't have ever sent replacments but since they have they'll keep doing it. We're planning on renewing soon so I'm gonna take em up on their offer for a BNITB with new two year contract.

[Trident]

Originally Posted by PDAPhoneJunkie

That's what I did two replacments ago. But then I asked if it ould be a replacment or BNITB? She called customer service and some man got on line and found some 6700s I was SO mad. I got my replacment yesterday and it has a defective screen! When you hit the bottom taskbar is goes purple and fuzzy. I called tech support they said they'll over night me another one. The online tracking says it's in the area. But I tried to get them to gimme a 6800 and they say they can't cause I didn't buy the phone from them and they shouldn't have ever sent replacments but since they have they'll keep doing it. We're planning on renewing soon so I'm gonna take em up on their offer for a BNITB with new two year contract.

OK--- I give up. What's BNITB?
Slap myself. Googled.
Brand new in the box, right?

[PDAPhoneJunkie]

Originally Posted by Trident

OK--- I give up. What's BNITB?
Slap myself. Googled.
Brand new in the box, right?

LOL, yup. Look at the replacment I got. It has red buttons.

[weedahoe]

VZW told me the same about since I didnt buy it from them they wouldnt replace it but they did. I had swapped out my 67 2x and this last time I got the 68 and I didnt have to renew my contract BTW.

[rspppcgeeks]

So for those that take it into a VZW store to swap, did you reflash back to the VZW stock ROM?

[mmarcz]

My 6700 died last week, had it for 27months. Phone was crap until the first WM6 rom. Finished with running WM6.1 , much better. It amazes me some of the people in these forums saying "I preferred to flash back to WM5..." You're kidding me right? Thats like saying "I prefer to run my engine on sugar instead of oil"

Anyways, I took it into the local corporate repair center, in Orange CA, a few miles from Disneyland and Angel Stadium. They determined it was fried, and said Id get the 6800 as a replacement since the 6700 isnt made anymore. Only catch was that I had to wait over the weekend till tuesday for the phone to ship. I went to vegas last weekend anyways, so it wasnt exactly necessary to have a phone at all. Well, got the 6800, and its such a better phone, its night and day. Faster, lighter, thinner... Im just thrilled with it. I want the raphael, but this phone will hold me over for a while. I tried getting a 6800 via ashurion for months, but everytime I called back, they had 6700s in stock. I guess the deal is, goto the corporate repair center, they dont keep much in stock. All the people at the repair center were top notch, knowledgable and very friendly. It was a great experience. Im stoked too because the 6800 works with my BT gps handsfree, the 6700 didnt. Now I can talk and drive w/o wearing anything, very liberating.

[shadow-tech]

to get a 6800 from a broke 6700:
all u do is say " this phone has been nothing but problems for me. i need a phone that will work better."
if they say they cant, then say " can i please speak with your supervisor" they will get them.
then just repeat the first thing.
their job is to make u happy.
if u cant get a 6800 from them then u have no people skills.

i got mine like 6 months ago or something. 6700 had been broken for a while. i just didnt bother replacing it. then 30 days after mogul came out i had one.

[PDAPhoneJunkie]

Originally Posted by shadow-tech

to get a 6800 from a broke 6700:
all u do is say " this phone has been nothing but problems for me. i need a phone that will work better."
if they say they cant, then say " can i please speak with your supervisor" they will get them.
then just repeat the first thing.
their job is to make u happy.
if u cant get a 6800 from them then u have no people skills.

i got mine like 6 months ago or something. 6700 had been broken for a while. i just didnt bother replacing it. then 30 days after mogul came out i had one.

Hmmm...I've never asked to talk to a supervisor.

[shadow-tech]

well i am definatly envious your ur RED 6700. im serious. the 6700 plays video MUCH better the the 6800 and many games better too. so u may wanna keep it.

if u have insurance just call them back and be like "im still having problems with this phone. the sound quality of the call is very poor. I need a phone that will actually work. is there anthing you can do to help me out?"

yes? 'good, send me a 6800'

no? 'let me talk to a supervisor' repeat first line.

if they still say no. hang up. wait 2 minutes. call back. try again.

YOU WILL GET IT!

oh yeah. guys you dont need to bust ur phone. thats kinda juvinile. just send it in and say there is some **** wrong with it. like, it turns on and off all by itself, or poor call quailty, or the screen is blurry, or the keys are hard to press, or anything.

dont say things power related cause they will just wanna send u a new battery.