Sprint Denies PPC customers from sending picmail

[leetsauce]

I thought Sprint's HQ was in Kansas. Thanks for this valuable info though.

[aznxnyquest]

so when u did complain about the picture mail did they do anything abt it??? did u get picture mail???? PM me

[Enzo_Matrix]

yeah i would also like to know how that turned out. the hack i got has stopped.

[ebbtide]

I had been paying $5 a month for picture mail. This was fine when I could send the mail. After they broke it, i'm not paying $5 just to get mail. I called and cancelled and *****ed them out saying they were losing revenue and I wouldn't be the only one.

It hasn't fixed anything yet, but maybe if they get enough people dropping that part of their plan they'll start paying attention.

[cyclical]

Hell I'll write them a letter...

My friend with his AT&T Tilt was making fun of IPhones because they can't do MMS, and then I had to say mine didn't either.

[Slwitek]

I think will call as well. Can't hurt at this point...Isnt it embarrassing? I used to recommend Sprint, now I really cant!

[JeffdaBeat]

I dunno...again I think when the Mogul was designed, it was to be a business oriented phone. It was even preached to me like that when I was learning about it. It was never to be a phone geared towards consumers. Which is why there is no Sprint TV or Navigation. Then again, who heard of a camera phone with no picture mail...

[ebbtide]

Originally Posted by JeffdaBeat

I dunno...again I think when the Mogul was designed, it was to be a business oriented phone. It was even preached to me like that when I was learning about it. It was never to be a phone geared towards consumers. Which is why there is no Sprint TV or Navigation. Then again, who heard of a camera phone with no picture mail...

Exactly.

The phone certainly has the capability. Besides, it's a damn $500 phone. For that much, it outta do every business and personal task any other phone can do. Besides, sprint incures a near zero marginal cost for letting the Mogul send MMS, and they can generate money from it's users because we have to pay extra to use MMS anyway.

Stupid.

[JKingGrim]

Originally Posted by omegax

We have got to let them know. They are not going to do anything if we dont speak up. This isnt a petition that no one cares about.

CONTACT SPRINT HQ

Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000 <-- yes thats the actual number to HQ

I have called and wrote a letter. When I spoke to a person at that number. They contacted a tech.. who told me I was one of 3 customers who called them at HQ. WHAT!

Come one .. Stop complaining if your not going to speak up!

What option did you choose on the menu/extension did you dial?

*edit*
Well I reached somebody at the corporate office. It turns out that he has a PDA phone too and he himself has been wondering why they don't allow MMS. He said he will contact the MMS product manager and get back to me.

[bavsav]

After twenty minutes of waiting and fifteen minutes of talking in circles, I basically got a "well, sorry...it doesn't work and it's not going to work."

Love my phone, but so sad I ever switched to Sprint