Sprint Denies PPC customers from sending picmail - Page 24

ajones7279 · #**231** (**permalink**) 03-03-2008, 07:26 PM

Quote:

Originally Posted by remydakid

yeah i kinda think that mms is a waste of time.

A waste of time?? Not to flame you for your opinion but its valuable to a lot of people, especially in my age group (18 btw). I don't really use my phone for business, but I frequently use the planner for my classes, meetings, exams, etc. Now, as far as MMS, when I had my Samsung A900, I used to send pics like every other day or more frequent (and not homemade porn pi cs either

lol). But seriously I used to send pics of everything. I mean, like I said before, whats the use of having a camera phone without being able to send pics with ease?? I switched to the Mogul first then to the Touch, thinking I had the ultimate type of phone, then find out it doesn't have native MMS but there's a workaround

and then it gets shut off. You mean to tell me that these phones are $500+ but they can't include simple mms; but I can get a free one and send pictures all day every day?? (With picturemail of course). So, until they get MMS back, looks like I'll be sticking to nueMMS

Now of course I didn't get this phone just to send pictures but it would be a nice feature and should already be included without having to use email.

paulloren · #**232** (**permalink**) 03-03-2008, 10:22 PM

Yes,

It is sad that Sprint decided to error on the side of either cheapness or dumbmess or both. All other variations of WM PPC Professional Phones from Cingular, Verizon & Tmobile have licensed the Arcsoft MMS Program. It is "not Verizon's application" as one of the Sprint Reps responded. Sprint decided that "Hey its a Business Phone, those Business Types don't send picture mail." I am curious to know what percent of Mogul & Touch sales are to Business accounts vs consumer?

Let's face it PCC Phone owners have always gotten the shaft when it it compares to even the Free Featrure Phones. Still no Sprint TV or Nav on top of not having MMS. Hey even the Sprint TV on the Touch & Moto Q lack the Radio Channels ( over 150 channels of Programmed music).

I have been with sprint since they launched in 1996 and have my only beef is the lack of these features on their most expensive devices

**wldthng842** · #**233** (**permalink**) 03-03-2008, 10:26 PM

I think I have said this before. If someone wants to setup an actual petition, I can get it on the front page of PhoneNews.com Other sites tend to grab info off of their, especially negative ones. I can also try to submit it to other sites where I know people. I'm not doing buzz as it is more of a thread to vent and it is on sprints own site. But if someone sets it up I can get it publicized.

**guitardoc64** · #**234** (**permalink**) 03-03-2008, 11:15 PM

Quote:

Originally Posted by wldthng842

I think I have said this before. If someone wants to setup an actual petition, I can get it on the front page of PhoneNews.com Other sites tend to grab info off of their, especially negative ones. I can also try to submit it to other sites where I know people. I'm not doing buzz as it is more of a thread to vent and it is on sprints own site. But if someone sets it up I can get it publicized.

That is a great idea, but don't you think they know by now because of all the irate feedback they have gotten since the blockage? Not to say that I'm opposed to more press on the issue, but a lot of changes to Sprint's customer service would have to be implemented as well as giving PPC customers MMS just like the dumbphone customers. I have said it before, the picmail block is a symptom of a larger disease.

**wldthng842** · #**235** (**permalink**) 03-04-2008, 01:43 AM

It is, but complaining to CS does no good if they don't fill out Trouble Tickets. Corp only see's TT and none are being filled out for MMS on WM.

neilson · #**236** (**permalink**) 03-04-2008, 01:45 AM

Quote:

Originally Posted by wldthng842

It is, but complaining to CS does no good if they don't fill out Trouble Tickets. Corp only see's TT and none are being filled out for MMS on WM.

Why can't TT powers be given to CS to create? It would do Sprint well.

**wldthng842** · #**237** (**permalink**) 03-04-2008, 01:59 AM

They are given, but since lack of MMS was a corp decision they told CS not to fill out TT. What is the point in filling out a TT for a known issue that is not planned to be fixed. The goal is to make them change their mind. Consumerist didn't do it, however I know top execs read phonenews.com. I see them on there from time to time browsing the news to reading the forums. It is a non issue there as most of the userbase is non PPC, but front page might attract some attention. I would wait for it to get a few sigs and then write up a nice article.

Slwitek · #**238** (**permalink**) 03-04-2008, 10:13 AM

Somebody set it up and I will sure sign it!

racemepls · #**239** (**permalink**) 03-05-2008, 03:33 AM

I don't know if any of you guys remember agile messanger but the way I used to send picture mail was through aim. it would let you browse through your pictures then im them to a phone number. just a suggestion but if anyone could find it please let me know

omegax · #**240** (**permalink**) 03-10-2008, 12:59 AM

We have got to let them know. They are not going to do anything if we dont speak up. This isnt a petition that no one cares about.

CONTACT SPRINT HQ

Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000 <-- yes thats the actual number to HQ

I have called and wrote a letter. When I spoke to a person at that number. They contacted a tech.. who told me I was one of 3 customers who called them at HQ.

WHAT!

Come one .. Stop complaining if your not going to speak up!