Sprint Denies PPC customers from sending picmail - Page 23

**wldthng842** · #1 (**permalink**) 03-03-2008, 10:26 PM

I think I have said this before. If someone wants to setup an actual petition, I can get it on the front page of PhoneNews.com Other sites tend to grab info off of their, especially negative ones. I can also try to submit it to other sites where I know people. I'm not doing buzz as it is more of a thread to vent and it is on sprints own site. But if someone sets it up I can get it publicized.

**guitardoc64** · #2 (**permalink**) 03-03-2008, 11:15 PM

Quote:

Originally Posted by wldthng842

I think I have said this before. If someone wants to setup an actual petition, I can get it on the front page of PhoneNews.com Other sites tend to grab info off of their, especially negative ones. I can also try to submit it to other sites where I know people. I'm not doing buzz as it is more of a thread to vent and it is on sprints own site. But if someone sets it up I can get it publicized.

That is a great idea, but don't you think they know by now because of all the irate feedback they have gotten since the blockage? Not to say that I'm opposed to more press on the issue, but a lot of changes to Sprint's customer service would have to be implemented as well as giving PPC customers MMS just like the dumbphone customers. I have said it before, the picmail block is a symptom of a larger disease.

**wldthng842** · #3 (**permalink**) 03-04-2008, 01:43 AM

It is, but complaining to CS does no good if they don't fill out Trouble Tickets. Corp only see's TT and none are being filled out for MMS on WM.

neilson · #4 (**permalink**) 03-04-2008, 01:45 AM

Quote:

Originally Posted by wldthng842

It is, but complaining to CS does no good if they don't fill out Trouble Tickets. Corp only see's TT and none are being filled out for MMS on WM.

Why can't TT powers be given to CS to create? It would do Sprint well.

**wldthng842** · #5 (**permalink**) 03-04-2008, 01:59 AM

They are given, but since lack of MMS was a corp decision they told CS not to fill out TT. What is the point in filling out a TT for a known issue that is not planned to be fixed. The goal is to make them change their mind. Consumerist didn't do it, however I know top execs read phonenews.com. I see them on there from time to time browsing the news to reading the forums. It is a non issue there as most of the userbase is non PPC, but front page might attract some attention. I would wait for it to get a few sigs and then write up a nice article.

Slwitek · #6 (**permalink**) 03-04-2008, 10:13 AM

Somebody set it up and I will sure sign it!

omegax · #7 (**permalink**) 03-10-2008, 12:59 AM

We have got to let them know. They are not going to do anything if we dont speak up. This isnt a petition that no one cares about.

CONTACT SPRINT HQ

Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000 <-- yes thats the actual number to HQ

I have called and wrote a letter. When I spoke to a person at that number. They contacted a tech.. who told me I was one of 3 customers who called them at HQ.

WHAT!

Come one .. Stop complaining if your not going to speak up!

leetsauce · #8 (**permalink**) 03-10-2008, 01:20 AM

I thought Sprint's HQ was in Kansas. Thanks for this valuable info though.

aznxnyquest · #9 (**permalink**) 03-10-2008, 01:39 AM

so when u did complain about the picture mail did they do anything abt it??? did u get picture mail???? PM me

Enzo_Matrix · #10 (**permalink**) 03-10-2008, 01:46 AM

yeah i would also like to know how that turned out. the hack i got has stopped.