Sprint Denies PPC customers from sending picmail

[wldthng842]

Originally Posted by Viros

Yeah, but the point I'm trying to make is that we need to start getting people a little higher-up than customer service reps to hear about this problem. CSRs won't be able to really do anything to help. On top of that, when they DO make recommendations, nobody in the company is really gonna listen. Someone a little higher up might have their recommendations and inquiries taken a little more seriously.

I sent the email to 2 directors and a VP. I have connections. They won't be able to fix the issue. The only people that can fix it is the people that changed it. Calling and talking to exec svcs is the best option. Cathy Walker gets updates on those. If there are enough complaints she will look into it. It is really the best way.

Originally Posted by kbcherry

I don't want to beat a dead horse here, because I really don't care. I left Sprint for AT&T last month. Gladly paid the ETF for two lines. It wasn't because of this issue, but it certainly didn't help. It was mainly because Sprint has been telling me for years that they would have EVDO in my area and they are still the only carrier without 3G coverage here. But anyway, I agree some what with what you have said. Don't buy a phone that doesn't do what you want. By the same token, maybe Sprint shouldn't be allowed to sell me stuff that they can't provide. I bought a 700WX a year ago (my first WM phone) and the rep told me it would do NFL Mobile, Sprint TV and Picturemail. If I look hard enough I can still probably find hardcopy ads showing this. I mean they were out there advertising that the phone was capable of stuff it wasn't. But since they hold all of the chips they can get away with it. Its pretty sad really.

I don't blame you for leaving for lack of 3G. I would too. I don't ever remember them advertising that phone of such features but that has been a while. If they actually did then they should have refunded you for the phone. I understand that this is a little late but usually they right such mistakes.

[Viros]

Originally Posted by wldthng842

I sent the email to 2 directors and a VP. I have connections. They won't be able to fix the issue. The only people that can fix it is the people that changed it. Calling and talking to exec svcs is the best option. Cathy Walker gets updates on those. If there are enough complaints she will look into it. It is really the best way.

Okay, fair enough. How do we get ahold of exec svcs? Honestly, if that has the best chance of getting through to this company, I'm all for it and will gladly call. Just let me know what number to call.

[Dbdubb]

I work for Sprint Nextel like many of you and I work in the an Area that has alot to do with Data services. Unfortunately its a whole lot more complicated than Sprint just not wanting PPC users to send Pic mail, there are binding software agreements between Windows and Sprint that stipulate only certain features and functions can be preloaded with the WM devices and that these services must be approved by Microsoft. I don't know what the bickering point is between Sprint and ole Bill G. but for some reason the Pic mail client was not allowed to be loaded with the preloaded apps along with licensing with the mms programs. all that said, if we complain, we might get someone that is above me to broker something but I don't know. Everyone I have talked to has just side stepped the question and honestly there is not much focus or concern on this issue because there aren't enough complaints about it. ALL of that said. As of About 30 minutes ago Sprint is Now offering the "simply everything" plan $99 for everything....unlimited minutes (like vzw and att) but also in that package is unlimited data (including blackberry bis, navigation, etc) and unlimited txts....start calling and get those plans changed...thats one heck of deal.

[timdawgdentist]

Originally Posted by Viros

Okay, fair enough. How do we get ahold of exec svcs? Honestly, if that has the best chance of getting through to this company, I'm all for it and will gladly call. Just let me know what number to call.

here ya go.. I have no idea how current this is
Sprint: Sprint CEO's Phone Number, And 25 Other Sprint Execs'

DO WORK SON DO WORK!!!

[neilson]

Originally Posted by timdawgdentist

here ya go.. I have no idea how current this is
Sprint: Sprint CEO's Phone Number, And 25 Other Sprint Execs'

DO WORK SON DO WORK!!!

It's so old, you don't even have the current CEO on there.

His name is Dan Hesse.

[wldthng842]

Originally Posted by timdawgdentist

here ya go.. I have no idea how current this is
Sprint: Sprint CEO's Phone Number, And 25 Other Sprint Execs'

DO WORK SON DO WORK!!!

update 5/29/07

Plus if you think they are going to answer you are mistaken. They are a little busy and I am sure they have changed the numbers.

As far as exec services, there is no direct number that I know of. If someone knows of one please let me know. There is a page of all sprint phone numbers on PhoneNews.com. See below for direct link. My advice is call retentions and see if they can get you in contact with them. I think Exec Svcs just call customers back.

Retention Department
1-877-775-4886

See all numbers for all carriers here: http://www.phonenews.com/phones/inde...Numbers#Sprint

Originally Posted by Dbdubb

I work for Sprint Nextel like many of you and I work in the an Area that has alot to do with Data services. Unfortunately its a whole lot more complicated than Sprint just not wanting PPC users to send Pic mail, there are binding software agreements between Windows and Sprint that stipulate only certain features and functions can be preloaded with the WM devices and that these services must be approved by Microsoft. I don't know what the bickering point is between Sprint and ole Bill G. but for some reason the Pic mail client was not allowed to be loaded with the preloaded apps along with licensing with the mms programs. all that said, if we complain, we might get someone that is above me to broker something but I don't know. Everyone I have talked to has just side stepped the question and honestly there is not much focus or concern on this issue because there aren't enough complaints about it. ALL of that said. As of About 30 minutes ago Sprint is Now offering the "simply everything" plan $99 for everything....unlimited minutes (like vzw and att) but also in that package is unlimited data (including blackberry bis, navigation, etc) and unlimited txts....start calling and get those plans changed...thats one heck of deal.

All right...how does that explain the lack of MMS on Palm and BlackBerry OS devices?

[Pibe38]

Originally Posted by AnthroMatt

All right...how does that explain the lack of MMS on Palm and BlackBerry OS devices?

I thought Palm OS devices had MMS.

Originally Posted by Pibe38

I thought Palm OS devices had MMS.

I don't know...I haven't used a Palm device, but I was under the impression all PDA phones require pictures to be sent as email attachments. I certainly know that this is the case for the BlackBerry OS as well as WM, so "the Microsoft wouldn't let us excuse" still doesn't hold water.

[Pibe38]

Originally Posted by AnthroMatt

I don't know...I haven't used a Palm device, but I was under the impression all PDA phones require pictures to be sent as email attachments. I certainly know that this is the case for the BlackBerry OS as well as WM, so "the Microsoft wouldn't let us excuse" still doesn't hold water.

I checked the Centro on Sprint.com and says it is Pic and Vid mail capable.

It could be a valid reason, it doesn't necesarilly need to explain why BBs don't have MMS, there maybe other different reasons for that.