Sprint Denies PPC customers from sending picmail - Page 21

**wldthng842** · #1 (**permalink**) 02-28-2008, 02:38 PM

I have met Dan too. It is not that uncommon. However he cannot make all these decisions alone. This decision was probably made without him even knowing there was a work around. It is not common knowledge within the campus that there was a work around or it got shut off. I emailed some people and have heard nothing. It is probably one small group in the network division that is handling this.

Viros · #2 (**permalink**) 02-28-2008, 05:03 PM

Yeah, but the point I'm trying to make is that we need to start getting people a little higher-up than customer service reps to hear about this problem. CSRs won't be able to really do anything to help. On top of that, when they DO make recommendations, nobody in the company is really gonna listen. Someone a little higher up might have their recommendations and inquiries taken a little more seriously.

rjfranken · #3 (**permalink**) 02-29-2008, 09:55 PM

Is a post here (buzz) a signing of the petition or is the petition hiding somewhere?

**guitardoc64** · #4 (**permalink**) 03-01-2008, 01:54 PM

Quote:

Originally Posted by rjfranken

Is a post here (buzz) a signing of the petition or is the petition hiding somewhere?

Not here, but here: http://forums.buzzaboutwireless.com/...thread.id=2455

**wldthng842** · #5 (**permalink**) 03-01-2008, 12:55 PM

To the best of my knowledge no BB has MMS. I have been wrong before but I thought that was a feature it has always lacked on any carrier. Please prove me wrong if I am, but that was my impression.

#6 (**permalink**) 03-01-2008, 12:56 PM

Quote:

Originally Posted by wldthng842

To the best of my knowledge no BB has MMS. I have been wrong before but I thought that was a feature it has always lacked on any carrier. Please prove me wrong if I am, but that was my impression.

Nope, BB's do have MMS...even a long time ago (2005) when I used the 7100t on T-Mobile they were MMS capable.

If you look at the product description for the 8130 (CDMA Pearl) they say MMS is available on "some versions" heh heh. Yay Sprint.

Does look like I may have been mistaken about VZW's 8830 having MMS...I swore I saw it when I was setting things up for my girlfriend, but apparently not. Or her BES admin disabled MMS and the setting is gone now that she activated it.

**wldthng842** · #7 (**permalink**) 03-01-2008, 01:14 PM

Then I'm wrong. I have no idea why sprint would ignore such a feature. They have the server side, it would have to be licensing I guess. I can't think of any other reason. Setting up an actual petition would be a nice idea. One that includes both BB and WM. If someone gets one up let me know. I can try to get it front page coverage on PhoneNews.com. It should get a lot of signatures.

itsall_cooool · #8 (**permalink**) 03-01-2008, 09:30 PM

All of the above does not explain why the workaround MMS solution we came up with has been BLOCKED by Sprint. Obviously, we CAN send PIX messages/MMS because up until 1-1/2 months ago we WERE. Sprint claimed too much traffic on their system, then some lame thing about porn pictures.....

Yet all their DUMB phone users can send pix/MMS and porn or whatever they like. You would think that since Sprint markets the PPC devices as BUSINESS devices they wouldn't worry about such siliness. \

The other thing that puzzles me is this: wont this block cause more traffic on their e-mail servers as they force us to send pics through e-mail? I totally believe this was a vendetta against PPC users after all the flack over issues with PPC devices. It makes no sense when you consider blocking the Arcsoft workaround creates more e-mail traffic. THUMBS DOWN TO SPRINT

**guitardoc64** · #9 (**permalink**) 03-01-2008, 11:01 PM

Quote:

Originally Posted by itsall_cooool

All of the above does not explain why the workaround MMS solution we came up with has been BLOCKED by Sprint. Obviously, we CAN send PIX messages/MMS because up until 1-1/2 months ago we WERE. Sprint claimed too much traffic on their system, then some lame thing about porn pictures.....

the latest explanation is that we are guilty of software piracy by taking the Arcsoft app and setting it to send to the Sprint server. Supposedly they "discovered" it was being used and blocked the app to prevent legal actions by Verizon's app being "pirated" to send picmail. I posted on the buzzaboutwireless that to my knowledge the app came as part of a software upgrade package and was benign.

Arrr matey! I'm a friggin pirate!

bakntyme · #10 (**permalink**) 03-03-2008, 12:11 AM

Quote:

Originally Posted by guitardoc64

the latest explanation is that we are guilty of software piracy by taking the Arcsoft app and setting it to send to the Sprint server. Supposedly they "discovered" it was being used and blocked the app to prevent legal actions by Verizon's app being "pirated" to send picmail. I posted on the buzzaboutwireless that to my knowledge the app came as part of a software upgrade package and was benign.

Arrr matey! I'm a friggin pirate!

As has been discussed extensively on buzzaboutwireless.com, you are guilty of infringement of intellectual property by copying the Arcsoft application and using it on a Sprint device, for which Arcsoft has neither been paid nor issued a license. The fact that other carriers purchased a bulk license and the end users on those other carriers were not required to pay separately for the application does not make it public domain. In specifically what licensed "software upgrade package" do you believe that you received the Arcsoft application?

As has also been discussed extensively on that forum, Sprint Picture Mail is described in the Sprint online marketing materials as including only the ability to send pictures to computers and to Sprint phones. It does not claim to allow sending pictures to devices on other carriers' networks, nor does it specify what method is available to send pictures. Since you can currently email pictures from your phone to devices on almost any carrier's network, you are actually receiving more services than the Sprint plan actually includes.